Took money but no delivery

This florist took my money and did not delivery flowers to my mother on mothers day. Instead they sent me an email saying my money was refunded but with no explanation. However the money has not refunded back to my account and the site says the refund will take up to seven business days. When I called on Saturday to inquire about why my flowers were not delivered (day before Mother's Day) you can only get voice mail message saying, if you are calling about an order you place then leave a message. There is no option to talk to a person. Clearly this is a scam website posing as a florist. I doubt I will get my money back at all. These people are awful and worst of all, as a result, my mom will get nothing for her special day. I also saw another person on this site who had the exact same experience.
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ID
#633585 Review #633585 is a subjective opinion of poster.
Location
Vero Beach, Florida
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

Order never arrived

I placed an order for Mothers flowers to Amy's Florist in Vero Beach. Living in New Jersey I thought it would best to use someone local. They took my order and said if I have the flowers delivered Saturday instead of Sunday, I would have better prices and options. So I did, they emailed me all was done. Today Saturday, the day flowers were to be delivered, they said they were refunding my money. No explanation. They are unprofessional and are probably frauds. They should do that to their mothers. Won't answer emails or phones. Don't use them. No good.
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ID
#633413 Review #633413 is a subjective opinion of poster.
Location
Vero Beach, Florida
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Let the company propose a solution

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