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When I travel from new London to Washington there was a over 2 hrs delayed on train 174 , then when I was coming back to new London from Washington DC , I lost my train for 5 minutes due to a car accident, then they easily charge me 120 dollars more to depart on the 176 train leaving at 12:05pm , now this train Is delayed again and they don't even give u a discount but they very good to charge you more money , not a good service at all . They...
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2.2
#995929
My father in law died without warning. I bought my husband the first available ticket as he's terrified of flying. Due to weather passengers were told they would get off in Reno and be placed on buses to Sacramento; (that's fine...things happen). So explain to me why he's going home to cremate his dad and pack up his house for sale that two plain clothes officers (one with a large black dog) stopped him on the platform as he moved with the other...
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Anonymous

TJ Why are you blaming Amtrak? Sounds like your issue is with the Reno police dept.

1.5
I didn't like
  • Violated by reno cops
#989375
Amtrak has the worst services ever leaving from Greensboro nc to Rocky Mount Nc, one incident the train hit a car and delayed the train by 2hours no compensation just a apology and everytime I am leaving The Rocky Mount Station to return to Greensboro the train is supppose to depart from Rocky Mount Nc at 3:39 and arrive in Greensboro Nc 6:54 I have never arrived in Greensboro no earlier than 9pm the services sucks and customer relation wants to...
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1.6
#981232

Short Review for January 07, 2017, pc_bad_quality

#987401
1.0
Not that it matters or makes a difference to complain about Amtrak but it's horrible! I vouch never again to take this train anywhere and refuse to recommend it to anyone. I hope and pray that they close down the route and lose their funding because it's got to end somewhere! They're the worst company in existence and nothing is ever done to change it!
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Amtrak Train Service Review

#981568
2.0
The train is almost always late! On the trip from Seattle to Libby, it was delayed by 4 hours. Tonight on the trip back, it was scheduled to leave at 10:59 and at 2 am has still not showed. Estimated to be another hour late. Maybe. Might be longer. Previous trips had similar delays.
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Amtrak Website Review

#976570
Web site is non operatikna
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Amtrak Train Service Review

#971068
Will provide pictures of the proof of disability that was deemed unacceptable if you want them.
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The train arrived 15 minutes late to Penn Station, then stopped at DC for an engine switch. A mile from DC, the engine broke and they spent two hours fixing it. We ended up going back to DC to pick up a new conductor, while they promised us that we would make up the time. We are now being told that our 18:00 arrival time has been delayed until 02:00. Even though the train is meant to go to Miami, we are told that we are delayed because planes...
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1.2
I didn't like
  • Food
  • Bathrooms
  • Service
#978934
ON DEC. 1,2016 MY WIFE AND RODE AMRAX TRAIN#79 THE CAROLINIA TO WISON N.C. AND RETURNED ON DEC.4, 2016 TRAIN #80. WHEN I PURCHASE TICKETS I EXPLAINED THAT MY WIFE WAS CRIPPLED AND THAT I NEEDED A SLEEPER CAR BECAUSE SHE NEEDED CHANGING. SLEEPER CARS WAS NOT AVAILABLE BUT THEY WOULD PUT US NEXT TO HANDICAP RESTROOM. I ALSO TOLD THEM THAT I ONLY HAD ONE HAND THAT IT WOULD BE HARD TO PUSH HER AND CHANGE HER WHILE TRAINS WAS MOVING. THE TRAIN WAS...
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1.8
I didn't like
  • No help for disabled persons
#972307
At least the problems that you experienced were probably a byproduct of apathy and below average intelligence. Mine were precipitated by a mean spirited condescending ticket agent at the Oakland,California Jack London Square station.He said that the extensive documentation that was honored 10 days earlier in Bakersfield and which were deemed acceptable by both customer service and the web site were no longer being accepted as proof of...
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Anonymous

Anonymous I don't know what you presented, since you didn't share, but I do know that Bakersfield is not a major station. Oakland is. And, having recently travelled myself, with the d...

2.5
#970531
Chicago Red Carpet wait for your sleeping car area is a Hard hustle at the front desk as you walk in to put your luggage in "Secured" area...during two hour wait someone went into that room and took our souvenirs out of our luggage...cop says the camera doesn't show the angle where our bags are...coincidently...don't let them convince you to leave your bags in Chicago Secured Area...put a bad ending to the whole trip to Sante Fe. I would like to...
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Anonymous

Anonymous I was taught and practice keep an eye on your luggage no matter what. Blame yourself. If it isn't locked in a baggage locker then it is your responsibility to watch it. Did...

Anonymous

Anonymous You must be the unluckiest person in the world, I use it all the time without issue.
Also, it's called the "Metropolitan Lounge", not some *** red carpet thing you made up...

1.0
I liked
  • Great trip till ripped off in chicago secured baggage area
I didn't like
  • Stealing my souvineers or a cover up for chicago racket
#967648
Today I rode the Amtrak from New York to Montpelier, Vermont. After arriving at my destination I was exiting the train and slipped and fell on the wet metal part of the floor that is exposed to the outside (I didn't know it was wet or exposed to the rain outside until after I fell) and cut my finger rather badly. I was outraged as conductor Clark displayed no signs of caring about what had just happened, he rudely told me to move along after I...
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Anonymous

Anonymous I feel like there's more to this story that you're not sharing. Amtrak is very good about injuries that pose a liability to riders. You likely had a step and I've heard them ...

When entering the train at the Homewood Illinois station they do not open the luggage department so you must carry your luggage on the train and set it in the vestibule, however if that location is fill you must carry your luggage upstairs to your seat… on the train you have 70 and 80 year old ladies trying to carry their luggage up stairs on the train while they are also carrying their walkers. The conductor/porters of the train will not...
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#956632
The attendant at the cafeteria section (of the train no 136 heading from New York to Springfield,MA on 11 th Nov, at 8:57 pm); staff named D. Hill was extremely rude. It seemed like he had some issues!! Whatever the issue be , he needs to learn how to calm and behave with manner. He was extremely rude. He threw my debit card after cashing and was speaking completely in agressive manner. I felt completely humiliated!! He should be taught a lesson...
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#953529