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Verified Reviewer
New Reviewer

They are LIERS

They lied and told #AppleTravel that I wasnt at my pickup location in time for my transportation to the airport in fact I was there early..I road with my luggage and was to to have a seat they would come get me ...needless to say they never came to get me I had to ask where my ride was several times the last time they said the driver was here and left because he didn't see you..I was livid ...I had to get my own taxi to the airport and had to pay $60 cash now #Amstar and #appletravel denied my $60 refund im still pissed

User's recommendation: Don't use Amstar.

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ID
#2858104 Review #2858104 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

AMSTAR IS HORRIBLE AND THEY LIE TO GET OUT OF REFUNDING PEOPLES MONEY

I was told to have a seat someone would come and get me when my driver arrived...well he never arrived and no one came to get me..I had to find my own ride to the airport and paid $60 to get there...and Amstar liked to Apple Travel agent and said I never showed or I was late...I road in the luggage/golf carts with the young man that came to my room and picked up my luggage so how was I a no show...I hate liers and I dont appreciate incompetence

User's recommendation: Find another transportation company because they will leave you standing with your luggage and no ride to the airport to catch your flight.

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ID
#2858044 Review #2858044 is a subjective opinion of poster.
Location
Westbury, New York
Loss
$60
Preferred solution
Full refund
New Reviewer

Horrible customer service Punta Cana

Avoid booking with Alex at Bavaro Princess. He lied to us about the excursion we would be doing. We were told we were paying for a private charter fishing excursion for 8 hours. When we arrived we were placed on a boat with multiple people and was told the trip was 4 hours. We did not complete the excursion and went back to the resort to talk to Alex. He was rude and told us that we shouldn't have left the excursion. We asked for our money back and was told that we could not have a refund. We asked to speak to a manager. Manager Sifredo was extremely rude on the phone and told us that Alex did not lie to us. He said he believes Alex and not the 4 customers. He said "It's a shame that you're spending your money and do not know what you're spending your money on." Absolutely horrible customer service. The other 3 people in our group were all sitting with Alex on 4/12/19 when the excursion was booked. All 4 of us heard and understood one thing while Alex tried to back track and say that we lied. It definitely was not a language barrier. He speaks English. Avoid Amstar at all cost. Generally the better priced excursions are the ones offered at the hunts along the pool at the beach.
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ID
#1515268 Review #1515268 is a subjective opinion of poster.
Location
Santo Domingo, Distrito Nacional (Santo Domingo)
Reason of review
Not as described/ advertised
Preferred solution
Full refund

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