File a complaint, robbed on trip

was unable to get ahold of AMresorts, since i do not want to contact the actual resort itself (dreams natura Cancun). had a rather unpleasant stay at dreams natura, i had $800 cash stolen out of our safe coincidentally in a 4 hour period after we had a maintenance man came and fix the safe and saw that i had $1,000 cash inside while myself and the other two people staying in my room were at the pool. our friend also almost had his waller stolen while at dinner and caught the servers in the act of hiding the wallet from us. i would like to speak to a representative from AMresorts if possible about this predicament.

User's recommendation: no. never.

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#2586696 Review #2586696 is a subjective opinion of poster.
Ellensburg, Washington

Unprofessional customer treatment

This was our second stay Secrets Cabo. The previous stay one was a company event. Upon arrival and check in we were ushered to sit with what we thought was an ambassador for the resort. We were in fact lassoed into a push for a sales pitch. Our travel friends wanted to do an electric bike tour. So we agreed to go to the presentation. Thats where this fiasco began. They screwed around with prices, they screwed around with booking credit, Guillermo did not make payment to the correct travel company. Due to Guillermo messing this up, they wanted to charge us again without the credit. We refused to pay twice and Kevin from Costco Travel was going to prevent us from leaving the resort.. the details are more involved, but in a nutshell, because Guillermo messed this up, we as customers were put in the middle of what should have been worked out internally. It was very stressful to have a person say we arent going to let you leave unless we recharge your credit card

User's recommendation: Don’t sit for any presentations.

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#2495051 Review #2495051 is a subjective opinion of poster.
Sun City West, Arizona
New Reviewer

Terrible Treatment of Employees

While visiting one of the resorts of this company in Mexico's Riviera Maya, another guest called to my attention there that an employee who has been diagnosed with Typhoid is still on the job. She is afraid to ask for time off or medical care due to the mistreatment of management here. Says she will be fired. The only medical care is provided by going to the Social Security hospital where typhoid was confirmed but no immediate treatment . Like most, she cannot afford other. I have been ignored in my messages to AM. Now I plan to go to the Center for Disease Control, Mexican health authorities and the Mexican consume agency Profeco. And hope they can pressure this ruthless company to do something. In the meantime, I would avoid AM resorts. Others may be working with t typhoid.
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#826640 Review #826640 is a subjective opinion of poster.
Mountain View, California
Reason of review
Mistreatment of Employees
Preferred solution
Let the company propose a solution


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This policy covers how AMRESORTS treats personal information that AMRESORTS collects and receives, including information related to The User's past use of AMRESORTS products and services. may revise the Privacy Policy at any time by updating the Website. Personal information is information about The User that is personally identifiable like The User's name, address, email address, credit or debit card information, or phone number, and that is not otherwise publicly available. These policy practices may be different than the practices of companies that AMRESORTS does not own or control, or of people that AMRESORTS does not manage or employ. Please read the following policy to understand how The User's personal information will be treated as The User of company services use Amresorts's' website. This policy may change from time to time, so please check back periodically.
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Covering geographies from Mexico to Dominican Republic, AMResorts is a worldwide chain of luxury resorts and spas across North America. State of the art rooms with ocean view balconies along with luxury outdoor or room dining options make a stay of every guest a pleasant journey. Guests of luxury suites enjoy unlimited free drinks at hotel restaurants and inhouse lounge bars. Free Internet and unlimited calls abroad will help staying in touch with friends and loved ones even on vacation. AMResorts have everything necessary for celebrating family reunions, wedding ceremonies, or holding business meeting.

Amresorts reviews and complaints

Amresorts is ranked 97 out of 1322 in Hotels and Resorts category

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