Amped Fitness Reviews

Hello,

My name is Aayan Jahangir (Agreement #404580****), and I am writing to formally file a complaint regarding my experience with the Sugar Land location.

I joined Amped Fitness through the $1 Founders Promotion after speaking with one of your sales representatives at the mall. Before I signed up, I was told:

* Guests could come anytime.

* Recovery amenities (massage chairs, hot/cold room, etc.) would be available whenever the gym was open.

* If I canceled before my first month, I would only be charged the $1.08 promotional fee with absolutely no fees.

Within 5 days of the club opening, I discovered that:

* Guests are not allowed after 8:00 PM.

* Many recovery amenities also close around 8:00 PM.

* When I requested to cancel because the membership was not what had been represented to me, I was told I would owe approximately $84.

The way the General Manager handled the situation was even more disappointing than the charges themselves.

When I calmly explained that I was canceling because your salesperson had provided inaccurate information, instead of trying to understand the situation, he dismissed everything I said and treated me as though I was making it up. During our conversation, he made comments including:

* Sorry I can't let your friends come in for free.

* If you and your friends can't spend $15 on your health, that's not my issue.

* You're just trying to wear me out so you don't have to pay the fees.

At no point was I asking for anything free. I was asking Amped Fitness to honor the representations that were made to me before I agreed to sign up.

What concerns me even more is that my cancellation paperwork now shows a balance of $112.55, despite being told during cancellation that my total would be approximately $84. I have not received any explanation for why the amount increased.

Additionally, my cancellation form lists my reason for canceling as Declined to Comment. This is inaccurate. I spent approximately 10-15 minutes explaining that I was canceling because the membership had been misrepresented during the sales process. My concerns were simply not documented.

This experience reflects serious communication issues between your sales team and your club staff. If multiple customers are being told different things than what the club actually honors, that is something that should be addressed.

I am requesting the following:

1. A review of my cancellation and the $112.55 balance.

2. An itemized breakdown explaining every charge and the section of my membership agreement authorizing each one.

3. A review of the conduct of the Sugar Land General Manager during my cancellation.

4. A review of the sales practices used to promote the Founders memberships at the mall.

5. A waiver of these charges in light of the misinformation I relied on when joining.

I hope Amped Fitness will take this complaint seriously and resolve this matter professionally. If not, I will have no choice but to pursue other avenues available to me as a consumer.

Thank you,

Aayan Jahangir

Agreement #404580****

I moved to a different city even let my trainer know never got a response back but a month later she book a training session as if I didn't just say I won't be returning, I'm currently working on getting a refund but but number is now blocked tired of being transparent in this situation I explained myself enough already I've left my phone number and haven't received a phone call back I wasn't trying to be that one annoying angry customer but at this point they're too comfortable getting away with things, when I first started I wanted to upgrade to premium membership somehow the representative at the time in one ear and out the other when it became a convenience and I had ask what error occurred they simply said I never upgraded at all... It's cringe how much of a Degrassi vibes goes on in there .

Dear Amped Fitness Team,

I am writing to formally express my frustration regarding the ongoing billing issues with my training sessions. I became an Amped Fitness member in December after receiving frequent calls encouraging me to enroll in training sessions. I agreed to join; however, since then I have consistently experienced problems with my billing. I have been overcharged multiple times over the past months.

I have already spoken with staff members and managers at the gym on several occasions to try to resolve this matter. Unfortunately, the issue continues, and I have spent a significant amount of my personal time following up. Instead of being able to come to the gym to relax and reduce stress, this situation has caused me additional frustration.

What is most concerning is the lack of follow-up. Each time I raise the issue, I am told it will be resolved, but I end up having to contact the gym again because none follow up or correct the billing problem.

This issue has even affected my personal time during my vacation, as I had to continue calling to try to resolve the matter.

At this point, I am requesting:

A full review of my billing history.

A refund for any overcharges.

Confirmation that my billing will be corrected moving forward.

I would appreciate a prompt response and a clear resolution to this issue as soon as possible.

Thank you for your attention to this matter.

Yaimara Perez

Dear Amped Fitness Team,

I am writing to formally express my frustration regarding the ongoing billing issues with my training sessions. I became an Amped Fitness member in December after receiving frequent calls encouraging me to enroll in training sessions. I agreed to join; however, since then I have consistently experienced problems with my billing. I have been overcharged multiple times over the past months.

I have already spoken with staff members and managers at the gym on several occasions to try to resolve this matter. Unfortunately, the issue continues and I have spent a significant amount of my personal time following up. Instead of being able to come to the gym to relax and reduce stress, this situation has caused me additional frustration.

What is most concerning is the lack of follow-up. Each time I raise the issue, I am told it will be resolved, but I end up having to contact the gym again because none follow up or corrects the billing problem.

This issue has even affected my personal time during my vacation, as I had to continue calling to try to resolve the matter.

At this point, I am requesting:

A full review of my billing history.

A refund for any overcharges.

Confirmation that my billing will be corrected moving forward.

I would appreciate a prompt response and a clear resolution to this issue as soon as possible.

Thank you for your attention to this matter.

Yaimara Perez

Ive been going to your gym since you open in February the front door, which is all to open, which is a separate company than you guys which I find very weird. They are not fixing it.

It still has issues for many customers not just me or you pay your monthly fee you still cant get in after hours but the real issue while while Im emailing you guys I havent used my trainer for over six months due to a medical issue that I have to spend a lot of money on. I was gonna cancel and I made my awareness to the manager about that and he said theres a $500 cancellation fee that was hidden that Ive never seen before and nobody ever told me and I owe $108 multiplied by six for every two weeks training, but I never used any of those training. I think this is highly wrong and bad unethical business practice, especially since this is your first location in Tennessee Ive worked out in many other gyms in Tennessee and they dont have these policies that are terrible and if youre gonna say that, youre 24 seven but your outside door company doesnt work thats on you. Youre basically lying to people.

Its not 24 seven thats false advertisement. Im considered getting a lawyer because of that alongside the issue of me having to pay false charges that Ive never actually used my trainer for, and I got proof on my phone of my cancellation of each training session that nobody reached out to me to rebook or Reschedule. I need a district manager or somebody to call me and let me know what they can do to resolve the situation before I cancel my membership altogether. There are plenty of gyms.

I dont need to go to this one no matter how fancy it is. You guys have a lot of bad business practices.