AMH Homes

Rating: -0

Our experience with AMH has been nothing short of frustrating. We moved into one of their homes mid-December, 1,500 miles away, sight unseen.

While we were familiar with the area (having lived here before), we didnt expect the house to be in the condition it was in. When we arrived, the house was utterly disgusting, and it was clear that it had not been properly maintained or cleaned in months. We had to clean the house ourselves before we could move in. The issues didnt stop there.

Most of the outlets in the house don't work, which we thought would be addressed immediately, but instead, AMH has continues to ask us what materials they need to fix them. It's outrageous that we, as renters, have to specify what materials are needed to fix basic utilities like electrical outlets, especially when we're paying over $2,500 in rent.

The lawn was not cut before our arrival, and the palm tree outside was completely dead. I submitted a work order, and AMH claimed the lawn was taken care ofbut as you can see from the pictures, it clearly wasnt.

Within days of moving in, we experienced a sewage backup, and the alarm on our house was going off. I called AMHs "emergency line" and was put on hold for about 10 minutes.

Once someone finally answered, they simply created a work order but couldnt guarantee when someone would show up same day. We were unable to use the dishwasher, wash clothes, or shower for the fear of worsening the backup.

After AMHs response, we contacted the CIty ourselves, and they came out the same day, repaired the problem, and took care of everything. I guess the City thought this was indeed an emergency. That Football Sunday was spent dealing with the city plumber while AMH just created a work order.

The following day, AMH texted saying someone would come "when they could," but the driver was coming from far away. Again, not my problem.

Additionally, the ice maker doesn't work, and we moved in with a water filter that needs to be replacedtwo simple things that should be ready for us, especially considering we drink a lot of water and sometimes enjoy ice cubes. AMH told me their technicians couldnt complete the work because theyre not qualified to handle the filter or ice maker issue.

Now, almost a month into our move, the lock box is still on the door. It's been an incredibly frustrating and disappointing experience, and weve spent more time dealing with basic problems than enjoying our new home.

Ive been in contact with Mary Beth at corporate, Melanie Sotomayer, our supposedly regional manager, Vanessa Orengo, Resident Maintence Specialst, and we continue to be told that the "district manager" Daniel Dominguez, will be addressing our concerns.

Unfortunately, at this time, we havent heard from him.

Can someone within AMH Management, just contact us and be fair and honest that you dropped the ball here? Its incredibly frustrating to be given the runaround and feel like no one is truly taking responsibility for the issues weve been dealing with.

We just want the basic expectations of living in a homeworking utilities, a clean environment, and timely repairs. Instead, were left with unresolved problems and no real communication from the people who are supposed to help.