Ameristar Casinos

I play on the app and I have been wondering why I dont get points or comps and I finally figured it out when I went into my profile and saw all sorts of winnings. On MY account. What in the world and how???

I wanted someone to know about the order of events that took place while I was Ameristar. I was on a slot machine down stairs and when I printed my ticket out the machine said printer disconnected. It took over an hour for the attendant to come to me. I even called the casino and was transferred to security who informed me even after I told them I had been waiting 30 minutes they it would show up on an attendants arm. I had to get someone to find an attendant for me after an hour had passed. The attendant told me that it didnt show up in his arm band. He was very nice. It was security who was not.

My complaint Is about a offer that one of the managers gave me I told them someone came In my room on December 10,2022 When I Went home in Chicago Illinois to take care of some business Someone came In My room and left 6 Pops and two water by the Tv and they talking about they Investigated everything but I know they didnt I was In a car accident and I didnt get back until I left the hospital about 2:00 Am so they comp me a 2 day stay when I come back And didnt honor that Im at the Ameristar Casino In East Chicago My name Is Jacqueline Lee Forrest I can back on December 28,2022 For Two day stay but the manager said when I come back I Will have two more days on my stay My phone number Is 773-419-****

About my stay In one of yall rooms at Ameristar Casino In East Chicago I Was In A Car Accident When I can back someone had went In my room My Name Is Jacqueline Lee Forrest I was In room 607 one of yall Operration Manager told me they check all the Keys and mys was the only key went in there I left At 8:00 In the Morning didnt get back to about 2:00 Oclock That night so she tell me they investigated the room No because I know what I had in there now SHANICA KIMBLE the Assistant Hotel Operation Manger shanica.kimble@***.com her Name and Gmail told me whe ever I come back for my stay And time Sunday threw Thursday I can get my two extra rooms ok She not honoring me that Witch not really nothing so I Will Like to speak to some in the corporate office Im Jacqueline Lee Forrest Card number Is A505070**** telephone number Is 773-419-**** gmail jacquelinelee11jl@***.com Thank YouAnd Have A Wonderful And Blessed Day Happy Ney Years

Im a regular player at the Vicksburg Casinos. Play at least 5 nights a week, sometimes more. I have as many and sometimes a lot more entries into your drawings as anyone else, but have never been called. In fact, its unbelievable how the same names come out every week, sometimes 2 x a week. People are constantly complaining about this problem. Im tired of constantly giving and not getting anything in return. I also think you need to look at the free play that is given. It is too low. Management needs to revamp that calling for the free play, there is something apparently wrong with your soft wear or are the people calling just picking the same people. Im gonna have to stop playing there for these reasons.

My husband and I usually go to black hawk and have a great time, even if we don't win at a casino although this time was different. When we first arrived I was run down by a security guard demanding to see my I.D. My hands were full with my purse and drink and player's club card so I tried to show him through my wallet and he said, "Mam, please pull it out I can't handle your wallet." I was shocked how rude he was. Then I tried to play a vacant machine and a woman yanked the chair out of my hands and gave me a nasty look. I responded, "I'm sorry are you playing this machine?" and she totally ignored me. We decided to walk around and look at the other machines and we found a dollar slot machine and tried our luck and won nothing. We stepped outside to smoke and was starred down by more security asking to see my I.D although I had a ugly green wrist band on, they still asked to see my I.D. We then went back into the casino and were talking about leaving although we were too hungry to bother so we stood in line at the buffet and watched as the line didn't move once. I was so irritated by the entire situation. We then decided to just go to the Timberline Grill although they told us it was a hour wait. I peered into the restaurant and there seemed to be hardly anyone in there. We waited anyways and lost two hundred more dollars. I suspect they made us wait as we were not in a suit and tie. How rude. We finally were seated at the Timberline Grill where no one greeted us for over ten minutes. A young woman did dash by and plop a basket of rolls on our table although she didn't say anything to us. We ate our one roll each while we waited for our waitress. She finally came and asked if we wanted a drink and I said, "Yes can I have a coke." She said, "One rum and coke and for you...?" I said, "No sorry, just a coke plain please." She looked at me funny. Then I ordered the pasta primavera as it was the cheapest dish on the menu at twenty dollars a plate. We are not picky people either. When my dish arrived I had, had an empty glass for over ten minutes. It was just egg noodles with undercooked vegetables surrounding a greasy butter sauce. I was disappointed so I waited to tell my waitress who never came back. My husband finished his meal and then a manager popped his head by and asked my husband how his meal was. He said, "Mine was good but hers..." And the manger interrupted him and said, "Great..." then walked away. The waitress finally returned asking if we want desert and I shook my head no. She then asked if I wanted the pasta in a box. It had not been touched other than the first *** I took. It was obvious to me that it sucked. I told her, "If you want although I didn't care for it." She said, "Why didn't you say anything?". I didn't respond. The service was awful and the food was terrible. For twenty dollars a plate you better be serving me gold laced with the best experience I've ever met in my life. The soda was three dollars a glass. How disappointing. Even after she took the plate of pasta off our bill it was still fifty dollars. Outrageous!! I was carded two more times on my way out of the casino both times explaining I was LEAVING and they still said, "We still need to see your I.D." Worst casino I have ever been to in my life. Didn't win and got sick from their over buttered/undercooked vegetable pasta food- bad service. Just don't go here.