Ameristar Black Hawk
Ameristar Black Hawk Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ameristar Black Hawk reviews skew negative for this visit: guests praise location and website but report poor customer service, limited product diversity, and high prices; recent review details a dirty room, incomplete cleanup, and frustration over comp room availability and buffet costs.
Key Takeaways for Future Customers
- Expect a convenient location and functional website.
- Be prepared for high price levels and inquire about comps or membership benefits.
Negative Feedback / Risk Areas
- Recurring customer complaints about housekeeping and room cleanliness.
- Poor response from customer service and limited comp availability.
Positive Feedback
Guests consistently note the convenient location and useful website when researching Ameristar Black Hawk.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ameristar Black Hawk reviews skew negative for this visit: guests praise location and website but report poor customer service, limited product diversity, and high prices; recent review details a dirty room, incomplete cleanup, and frustration over comp room availability and buffet costs.
Key Takeaways for Future Customers
- Expect a convenient location and functional website.
- Be prepared for high price levels and inquire about comps or membership benefits.
Negative Feedback / Risk Areas
- Recurring customer complaints about housekeeping and room cleanliness.
- Poor response from customer service and limited comp availability.
Positive Feedback
Guests consistently note the convenient location and useful website when researching Ameristar Black Hawk.
Turn one complaint into a collective action
Black Hawk, Colorado
Not satisfied with ameristars response to a dirty room
- Room not cleaned; sheets not changed; mirror didn't work.
- No comp rooms available for months.
- Buffet pricey; room was $163.
I always have bragged about Ameristar in Blackhawk Co but this visit was horrible. I live on western slope about 5 hr drive to casino.
I talked my sister into going with me we were excited. When we went to room couldn't believe it the room had not been cleaned sheets were not even changed. We called management and they offered another room but after hauling luggage and driving so long did not want to move to another room. They did give me a credit of 50.00 for food and drink.
The buffet was almost 50.00 for 2 people. Outrageous price for a buffet. I have been trying to use my free comp rooms for months but everytime they didn't have any. I just wish they would have comped my room this time but didn't even offer.
It was on Thursday July 6 so I am sure they could have. Even after they came and cleaned room the cosmetic mirror did not work. So disappointed the room was 163.00 for 1 night have been there many times and spent a ton of money and did not win even 20.00. My sister said she will never go back, I will but I hope management gets this review for future visits.
They should have done for me since I have been a loyal customer for so long my sister took pictures of the room and has them on her cell phone. Hope they take better care of me the next time.
- Way they handled my complaint
Preferred solution: Full refund
Companies Similar to Ameristar Black Hawk
Monarch Casino Resort Spa...
The Lodge Casino
PENN Play
“I withdraw the funds to the incorrect debit card ending in 0450 and I have been waiting for the 24 to 72...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.