Americas Test Kitchen
Americas Test Kitchen Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Americas Test Kitchen has a 1.0 star rating from 1 review, with consumers mostly dissatisfied and 100% saying they would likely recommend with caution; recent recommendations include "Proceed with Caution" and "Don't subscribe for online recipes."
Key Takeaways for Future Customers
- Read Americas Test Kitchen reviews before joining a membership or subscription to check refund and billing experiences.
- Expect issues contacting customer service; confirm shipping and order details when buying books or offers.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing and unexpected charges during trials.
- Poor response on refunds and long wait times for returns and expedited shipping refunds.
- Difficulty canceling subscriptions, memberships, or auto-ship services and unresponsive support.
Positive Feedback
Reviewers value discounts, special offers, location, and cooking content quality despite navigation and service problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Americas Test Kitchen has a 1.0 star rating from 1 review, with consumers mostly dissatisfied and 100% saying they would likely recommend with caution; recent recommendations include "Proceed with Caution" and "Don't subscribe for online recipes."
Key Takeaways for Future Customers
- Read Americas Test Kitchen reviews before joining a membership or subscription to check refund and billing experiences.
- Expect issues contacting customer service; confirm shipping and order details when buying books or offers.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing and unexpected charges during trials.
- Poor response on refunds and long wait times for returns and expedited shipping refunds.
- Difficulty canceling subscriptions, memberships, or auto-ship services and unresponsive support.
Positive Feedback
Reviewers value discounts, special offers, location, and cooking content quality despite navigation and service problems.
Rochester, New York
Membership refund
You said when I joined membership you weren't going to charge my card till the end of the trial period but you did charge me the same day
User's recommendation: Proceed with Caution
Chicago, Illinois
Cancel trial offer
As above .,,, what was problematic, finding a phone number.
This pissed off was never my intention. ..
User's recommendation: Make your numbers more available…
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible commercial
In your commercial one lady is talking about their tests well she needs to fix her speech when she says about your DURABILITY test what she says is DURBILLY TEST.IT SOUNDS SO STUPID!!!
User's recommendation: Word on pronunciation of words
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot log in to my account
I have been emailing the support services and keep getting the same paragraph. Absolutely no resolution
User's recommendation: Don’t subscribe for online recipes
Worcester, Massachusetts
Just get back to me. That’s all
Its not a complaint, except your website impossible to navigate. What are a hundred symbols? Are you for real?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI paid for a book that never arrived
- - Charged 32.60 US $ on May 12, 2022 for a gut health book for my son.
- - State changed NY to NM; card charged again.
- - Customer service did not respond.
On May 12, 2022 my credit card was charged 32.60 US $ for your book on keeping the gut healthy. I had made this purchase for my son
Federico Bisiani
1877 Willoughby Ave Ridgewood, NY 11385
As I pressed the purchase button I realized that what was NY had turned into NM.
I wrote to the customer service SEVERAL times but got no answer.
Today I saw that the card was charged. What can be done about it?
Preferred solution: Deliver product or service ordered
Minneapolis, Minnesota
Missed issue of magazine
- - They failed to respond to my email and I had to call.
- - They did not notify me of a payment problem.
- - My subscription active since 1993 lapsed.
They failed to respond to my email so they had to call. It would have been better if they had notified me of a payment problem.
But they didnt do they let my subscription lapse after being subscribed since 1993. Lousy customer service
User's recommendation: Don’t Exocet much
Palm City, Florida
The programming of Americas Test Kitchen on PBS is completely unpredictable.
Even if there is not enough new contact, PBS should just show repeats. Presently the airing of Americas Test Kitchen and Cook's Country is never consistent. This is extremely annoying.
User's recommendation: Establish a consistent airing of these programs.
Zurich, Zurich
Can't cancel my membership
- - Recipes are good and tips are useful.
- - After joining, canceling and contacting support was not possible.
- - Stopped the monthly payment via credit card.
Well, the recipes are good, the tips and techniques that you can learn useful. The reason why I'm still disappointed with ATK is that once I had the membership, there was no way to get in contact with the customer service again to cancel it.
I sent emails repeatedly and tried to phone several times a day on two weekdays, taking into account the different time zones. Are they just expecting that people will continue paying for a service they don't need anymore? It's really disappointing and borderline scamming people into continued membership.
I had to go over my credit card company to discontinue the monthly payment, which is fine since I don't live in the US. I wonder if they have a way to enforce "debts" from US citizens?
User's recommendation: Stay away!
Hamilton, Iowa
Terrible wait time customer service
- - Returned annual book via UPS on 5-18-2020.
- - No refund yet; was on hold for a long time.
- - Refund check issued today; should arrive in about 3 weeks.
Order annual book, did not like, called and received return label, returned by UPS on 5-18-2020. No refund yet.
Called on hold for excessive length of time. Finally, a customer service answered and told me my refund check was going to be issued today and should receive in about 3 weeks.
Today is June 22, 2020. Unhappy customer.
Preferred solution: Full refund
Greensboro, North Carolina
Paid extra for expedited shipping, delivery was late.
- - Expedited shipping cost 12.95 charged for Xmas delivery.
- - Order placed Dec 12; delivered Dec 27.
- - Two emails were sent and there was a 45-minute hold.
We paid 12.95 for expedited shipping on an order so it would make it in time for Christmas. Our order was placed on December 12th.
It was delivered on the 27th. UPS is offering refunds to customers. Why won't ATK pass these refunds on to their customers? I have sent 2 emails, been on hold for 45 minutes and have yet to speak to a company representative.
Our emails were answered electronically. My sister-in-law placed an order the same day and her order was late also.
Why ATK answer the phone or emails? When will anyone receive an answer?
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Contrary to popular belief, paying for expedited shipping only speeds up the processing and shipping of the item from the warehouse. It does not speed up the actual delivery of the package beyond that. You pay them money, they prioritize the processing and shipping of your package over packages using standard ground shipping. That's what you're paying for.
Depending on weather, traffic and the amount of packages being delivered(and December is a busy month), it may not arrive on time, and UPS can't do much about this. ATK, similarly, can't do much about it. If UPS did expedite your package(as in, process it faster and ship it from the warehouse quicker), then they're unlikely to offer a refund on that. Kind of a *** move, but it can't be helped.
If you want your package delivered before a specific date with no issues, you'll (unfortunately) have to pay extra for UPS 2nd/Next Day Shipping, and you'll still have to wait a day or two for processing and packing before it's actually shipped.