Skip to content
  • Login
Americas Test Kitchen

Americas Test Kitchen

www.americastestkitchen.com
What is your customer experience with Americas Test Kitchen?

Americas Test Kitchen Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Americas Test Kitchen has 2.7 star rating based on 6 customer reviews. Consumers are mostly neutral.

  • 100% of users would likely recommend Americas Test Kitchen to a friend or colleague.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Proceed with Caution", "Make your numbers more available…", "Word on pronunciation of words", "Don’t subscribe for online recipes", "Don’t Exocet much".

View full overview ›
Show reviews that mention
membership card refund trial period membership refund joined membership trial period
Filter review
Sort by
Anonymous
map-marker Rochester, New York

Membership refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

You said when I joined membership you weren't going to charge my card till the end of the trial period but you did charge me the same day

View full review

User's recommendation: Proceed with Caution

Anonymous
map-marker Chicago, Illinois

Cancel trial offer

As above .,,, what was problematic, finding a phone number.

This pissed off was never my intention. ..

View full review

User's recommendation: Make your numbers more available…

Sutton Xiv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tupelo, Mississippi

Terrible commercial

In your commercial one lady is talking about their tests well she needs to fix her speech when she says about your DURABILITY test what she says is DURBILLY TEST.IT SOUNDS SO STUPID!!!

View full review

User's recommendation: Word on pronunciation of words

Elysha Ukr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Picton, Ontario

Cannot log in to my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been emailing the support services and keep getting the same paragraph. Absolutely no resolution

View full review

User's recommendation: Don’t subscribe for online recipes

Anonymous
map-marker Worcester, Massachusetts

Just get back to me. That’s all

Its not a complaint, except your website impossible to navigate. What are a hundred symbols? Are you for real?

View full review
Gigliola C Hxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I paid for a book that never arrived

On May 12, 2022 my credit card was charged 32.60 US $ for your book on keeping the gut healthy. I had made this purchase for my son

Federico Bisiani

1877 Willoughby Ave Ridgewood, NY 11385

As I pressed the purchase button I realized that what was NY had turned into NM.

I wrote to the customer service SEVERAL times but got no answer.

Today I saw that the card was charged. What can be done about it?

View full review
Loss:
$33

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Minneapolis, Minnesota

Missed issue of magazine

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They failed to respond to my email so they had to call. It would have been better if they had notified me of a payment problem.

But they didnt do they let my subscription lapse after being subscribed since 1993. Lousy customer service

View full review

User's recommendation: Don’t Exocet much

Anonymous
map-marker Palm City, Florida

The programming of Americas Test Kitchen on PBS is completely unpredictable.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Even if there is not enough new contact, PBS should just show repeats. Presently the airing of Americas Test Kitchen and Cook's Country is never consistent. This is extremely annoying.

View full review

User's recommendation: Establish a consistent airing of these programs.

Anonymous
map-marker Zurich, Zurich

Can't cancel my membership

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Well, the recipes are good, the tips and techniques that you can learn useful. The reason why I'm still disappointed with ATK is that once I had the membership, there was no way to get in contact with the customer service again to cancel it.

I sent emails repeatedly and tried to phone several times a day on two weekdays, taking into account the different time zones. Are they just expecting that people will continue paying for a service they don't need anymore? It's really disappointing and borderline scamming people into continued membership.

I had to go over my credit card company to discontinue the monthly payment, which is fine since I don't live in the US. I wonder if they have a way to enforce "debts" from US citizens?

View full review

User's recommendation: Stay away!

Anonymous
map-marker Hamilton, Iowa

Terrible wait time customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Order annual book, did not like, called and received return label, returned by UPS on 5-18-2020. No refund yet.

Called on hold for excessive length of time. Finally, a customer service answered and told me my refund check was going to be issued today and should receive in about 3 weeks.

Today is June 22, 2020. Unhappy customer.

View full review

Preferred solution: Full refund

Anonymous
map-marker Greensboro, North Carolina

Paid extra for expedited shipping, delivery was late.

We paid 12.95 for expedited shipping on an order so it would make it in time for Christmas. Our order was placed on December 12th.

It was delivered on the 27th. UPS is offering refunds to customers. Why won't ATK pass these refunds on to their customers? I have sent 2 emails, been on hold for 45 minutes and have yet to speak to a company representative.

Our emails were answered electronically. My sister-in-law placed an order the same day and her order was late also.

Why ATK answer the phone or emails? When will anyone receive an answer?

View full review
Loss:
$13
1 comment
Guest

Contrary to popular belief, paying for expedited shipping only speeds up the processing and shipping of the item from the warehouse. It does not speed up the actual delivery of the package beyond that. You pay them money, they prioritize the processing and shipping of your package over packages using standard ground shipping. That's what you're paying for.

Depending on weather, traffic and the amount of packages being delivered(and December is a busy month), it may not arrive on time, and UPS can't do much about this. ATK, similarly, can't do much about it. If UPS did expedite your package(as in, process it faster and ship it from the warehouse quicker), then they're unlikely to offer a refund on that. Kind of a *** move, but it can't be helped.

If you want your package delivered before a specific date with no issues, you'll (unfortunately) have to pay extra for UPS 2nd/Next Day Shipping, and you'll still have to wait a day or two for processing and packing before it's actually shipped.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article