New Reviewer

Broken mattress

I paid for a mattress here in North Carolina on September 11 of 2022 within not even two months of being with that mattress. It started sinking in very badly. I called to talk to the people at the store theyre telling me its gonna theyre gonna date you guys are going to charge me to get it replaced or theres two options. Either way I had to pay money and it does not make me very happy when it is on your end that the default has happened and that is a broken mattress it is not extra firm like it supposed to be when I lay in it, I think down to where both sides of the mattress come up to the middle of my body, or basically meets my belly button and thats ridiculous when Ive only had it for under two Months , anyways Ive kept calling I try to get in touch with corporate all I keep getting told even through email is I only have those two options when my option should be get the mattress replaced with one that is not broken and Ill not be charged thats what I want to happen. It is not my fault like I said that your mattress had a default in it. I should not be punished for your product.
View full review
ID
#4229821 Review #4229821 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Bad quality of a mattress

I purchased a queen extra firm mattress for $900.00 on September 11th 2022. I started calling 2 months ago and no one will help me with wanting me to spend more money. Im not very happy right now. As much as I paid for this mattress it should be perfect. I just keep getting told you have to pay this much for this option and this much for this option. I dont understand why I cant get my mattress replaced with out charging me for your bad mattress and then wanting to bring some guy to my house to measure. When I lay in the bed my body sinks in to where the mattress is coming up half way on the side of my body. I had it for just a little over a month and it started sinking in. I would appreciate it if you would replace the defaulted mattress with one that is not damaged and is extra firm please EXTRA FIRM thank you. I even had my son go to you for a king size extra firm. I just pray this doesnt happen to him.
View full review
ID
#4229781 Review #4229781 is a subjective opinion of poster.
Preferred solution
Replace my mattress with out charging me to get it replaced or delivered. I would like the mattress to be extra extra firm.

Most uncomfortable bed I have ever owned

Purchased a new bed from this store mid-January 2019. Old mattress was totally worn out and was aggravating my back. After sorting my back out with my chiropractor, I started noticing that I had a limit of just 2 to 3 hours I could sleep on this bed before my lower back muscles began to lock up. I now have to get up...sometimes 2 or 3 times a night...so I can go stretch my back out in my livingroom recliner for an hour or so. I went back to the store to find out what options I might have. The clerk apologized that at 17 days since we purchased the bed, it was outside their 14 night in-home trial. So there was nothing they could do. So now I am paying for a bed that I will most likely have to replace sometime soon, unless I want to continue my nightly recliner escapes. Thank you SO much America's Matress! You have given me the most uncomfortable bed, and I will not be returning to your store anytime soon.
View full review
ID
#1511146 Review #1511146 is a subjective opinion of poster.
New Reviewer

Help me please.