Americas Best Value Inn

I have called and emailed them several times and they have not responded. I have never had such horrible customer service.

I cannot believe they are even allowed to operate a business. Absolutely disgusting. Sorry excuse for a company. I write for my local newspaper and I will write a piece on this absolutely disgusting establishment.

I had to throw away all of my luggage because I refuse to bring a roach infestation to my home.

I was told pay for another night or leave when I told management about the roaches and I wanted my money back to cover the cost of my clothes and personal belongings that I had to dispose of. Unbelievable.

Hi! I messed up the other night (Saturday 3/9/24) and booked a hotel over the phone for the wrong location.

My service was really spotty so I just called. We used my friends card over the phone for $175 for one night. When we got to the motel we learned that we had booked the wrong location. I felt so bad!

We ended up staying somewhere else. We called the original booking to cancel and they would not let us. please help! I told my friend Id do everything I can to get his money back.

its an honest mistake, but its my fault!! I feel so bad!

thank you for your time!

Lelah Maupin

(my friends name who we used for the booking is Brendhan Bowers)

COMPLAINT ABOUT CUSTOMER ABUSE AT THE AMERICA`S BEST VALUE INN IN DOUGLASVILLE, GEORGIA>ON FEBRUARY 15, 2023, WHILE MY WIFE AND I WERE STAYING OVERNIGHT AT THIS INN, WE WERE FORCED TO WALK THROUGH A DOWNSPOUT POURING HIGH RAIN RUNOFF ACROSS THE ONLY PATH TO OUR VEHICLE THERE, RESULTING IN MY SLIPPING, FALLING, AND BREAKING MY RIGHT ARM JUST BELOW THE SHOULDER, DUE TO INN NEGLIGENCE AS NOT MARKING THAT DANGEROUS PATH! THEN, when my wife went to the Inn office there, while I tried unsuccessfully to recover from my injury (I hoped it was just a dislocated shoulder, but it was a total arm break) THE YOUNG WOMAN STAFFING THE INN OFFICE WAS RUDE AND TOTALLY INSENSITIVE, JUST DEMANDING THAT MY WIFE PAY FOR ANOTHER NIGHT´S STAY EVEN THOUGH IT WAS BEFORE 10 A.M., WHICH MY WIFE WAS FORCED TO DO -- THE STAFF MEMBER AT THAT DESK NEVER EVEN EXPRESSED ANY REGRETS!

Then, when I dragged myself to that same office after our cell phones could not call 911 -- EMERGENCY -- FOR AN AMBULANCE FOR ME, THAT SAME NASTY YOUNG WOMAN REFUSED TO LET MY WIFE USE ANY MOTEL PHONE OR HER OWN CELL PHONE. FINALLY, WHEN I DEMANDED THAT THIS SAME YOUNG WOMAN STOP TALKING IN A NEGATIVE MANNER ABOUT MY ACCIDENT TO A CLEANING PERSON THERE, SHE BEGAN TO SCREAM, RANT, AND RAVE AT US, DEMANDING THAT WE GET OUT OF HER OFFICE -- WHILE MAKING RUDE APPARENTLY-RACIST COMMENTS THAT ´this is not the 1920s and I am not your wife!`

THOSE COMMENTS WERE TOTALLY IMPROPER AND ABUSIVE OF SOMEONE IN MUCH PAIN FROM A BROKEN ARM>SHAME ON THIS NASTY AND ABUSIVE STAFFER AT DOUGLASVILLE FACILITY, AND SHAME ON THAT FACILITY FOR TOTALLY IGNORING OUR EMAIL SENT THAT SAME DAY ASKING THAT AN OWNER OR EQUIVALENT FROM YOUR INN CONTACT US, WHICH HAS NEVER HAPPENED IN ALL THE MONTHS SINCE MY ACCIDENT -- BEWARE THIS UNCARING MOTEL AND ITS STAFF!

I paid for a week stay last Sunday or Monday ? Beginning of July.

I & my service dog have stayed a week before they up charged $200 more for the Faster Horses concert . I went to renew my room 41, freezer I had to unplug to unthaw because the door wouldnt shut. There were flys & gnats in the room. Funky strong odor.

Trash under the beds ,wrappers, old food, crumbs . That was MINIMAL as I would find out later . Upon renewing my room it was already sold so I had to be moved into a different room. 206.

I was told it would be cleaned prior to moving in. I was told it was a one bed room. It was a two bed kitchenette. The room was absolutely filthy!!!

Condom wrappers , used condoms , food debris , cereal , bugs ants and cockroaches, flys , gnats , spiders . The floor wasnt vacuumed or swept , the title was sticky , the laminated wood looked caked with dried liquid substance. The mold in the bathroom along the trim , rim of the toilet, the bath tub. Awful Oder.

Black & green residue everywhere. The tub in 411 did not drain properly at all but it looked maybe half way decent more than room 206 . The room 206 had a worse smell. I paid $600 NONREFUNDABLE for this poor quality room.

The staff was aggressively rude. The young man called me a stupid B* for complaining about the condition of the room. He refused me my refund. He refused to call his manager .

I called the cops who could only talk to them not force them to give me my money back. Once the manager came onto property she did not bother to talk to me herself . She offered no apology or issued no repercussions to her awful front desk man. She asked to see paperwork on my service animal & if I declined which I have the right to do.

As she is a registered service animal, I would have to pay a pet fee or leave. My service dog has an ID card. By Federal law I am NOT obligated to show any proof to anyone that she is a service animal. She said I couldnt have my pit bull on premises.

I corrected her . My dog is a purebred AKC recognized American Staffordshire terrier . The woman insists that now also terriers are banned from their property & that I had to pay a pet fee. I corrected her again, I do NOT ever pay for my service animal .

Not on a plane, train, subway, ferry, taxi , not to stay in any hotel & she may go everywhere I go as she is trained by me for me & my medical conditions. The lady then insisted that I pay a pet fee for my service dogs pups . She was pregnant & gave birth earlier than expected . I was to pay $350 for the puppies who cannot see, barley move , nurse & sleep all day In the containment of a kiddie pool I blew up & had my own blankets in.

$50 per pup. 7 pups, I sent my roommate to negotiate with this hardheaded woman . Who told my roommate that I was not allowed in her office ?? I was verbally attacked by her employee earlier this same morning in which I called the police.

I am to leave without my $600 .. $500. Cash . $100 on debit card .

Or remove my puppies .my service dog now may stay but her 8 day old puppies who cannot be left unsupervised for longer than an hour or separated from their mother have to go or she will kick us out & still Not given my money back. The room is dirty looking from the outside to the inside . The cockroaches keep coming out of the cracks & crevices of this run down room. All other hotels are booked out due to this 3 day country concert .

I work in Jackson I do not live in Jackson. Hence why I got a room . But now I regret it terribly . I am an Army Veteran & this is how I am treated .

The manager called the police on me & lied to them telling them that I was belligerent & disrespectful & I never was. They can run the cameras back . I asked several times for my money back. I was cursed at, yelled at, the young man about 63 I am 52 , I was told I should not have signed the paper I was given to sign upon check in .

The lady was kinder to my roommate who is of a more fair complexion than I , she is white & black but you cant tell shes mixed with black. Me, however , I am black , Mexican, Indian & Korean . I am light brown skin . I also have many visible tattoos .

. I have never been looked at with so much disgust or treated such a way . I made a complaint to customer service representative who escalated this matter to corporate *** I will have to wait 7 business days to hear back. If I am not refunded my money, apologized to, & that young man terminated I will have a lawyer ESCALATE this matter .

I have never been so disappointed, disrespected or felt more disgusted in my years !!!

The negative reviews online hold true for this Jackson location unfortunately. The outside

I rented a room at the americas best value inn birmingham/Homewood room 332 for 3 weeks and one extra night in that time while my room was occupied by me in the middle of the night a man walked in my room with a key card given too him by staff at that point there was an altercation between me and that individual that resulted in a broken phone for me and physical ishoving match and profanity physical threats as the man who entered my room felt I was in the wrong and in his room the staff told me it was not they're fault since the system said my room was available I was never late or ever missed a weekly payment after that I was repeatedly locked out of my room seeming like someone was reprogramming my door to not accept my key card purposely the staff showed me attitude after as well and also the room was absolutely falling apart from holes exposed nails lite fixtures hanging from walls wires showing no bulbs and plenty more attached will be my receipts from my very bad 3 week stay and pictures of my room condition also my name is Michael paramore also I need too state I made clear after the incident that there was no lock on the door inside my room as seen in pics I was told I couldn't move rooms so I literally had too be in a room where I feared for my safety every night and my phone number is 205907****

Dear Sirs,

As booking.com replied back to me, that you wanted to be compensated for this stay due to unmet expectations. It appears that the persons running, Americas Best Value Inn at 609 FM1960 Road West, Houston, Tx 77090 has some very poor customer service.

To correlate the issue I had, I would ask: If you had a bad or spoiled piece of meat from the market wouldn't, you want a full refund? Wouldn't the manager or butcher offer you a full refund? with full sympathies for what happened and no questions asked? Is it not the practice to make customers happy?

To win them over as customers and put a smile on their face from stressful life situations. That has always been the normal of the past here in America. That has always been the tradition. It is not how much we can get over and cheat a customer.

A true American Company or business makes their customers smile.

I recently rented a room from your company on March 27th at the above listed address. First we were given a room that had a gas-ley smell. No problem, We asked to be moved. The desk then gave us the room right next door.

We went to dinner and got back a bit late. When we got back to the room, my wife indicated that she wiped off the sheets of black spots 2 or 3 times. I immediately pulled up the side of the sheets. The seams of the bed mattress was filled with bed bugs.

This is what you call a spoiled room folks. Not just part of it. I took pictures right away and then told my wife to pack up to get out of there. The bed is what we were really there for and needed.

We had a flight to catch that morning to go back home. We could not get out of there fast enough. We knew that the room could infect everything we had with us. We checked out at approx 12:30 am.

Told the girl at the front desk and I asked who was the Manager to call to straighten out and call later. The girl gave me the NAME: Sanjana and phone number 281-866-**** on a piece of paper. She seemed very sympathetic for the situation. After being back home a few days to let the charges clear on my credit card I made several attempts to contact Sanjana.

Just a couple days now on April 3rd after calling 2 times, I finally got a call back. The person would not identify himself. I asked if he was the manager several times during the conversation. The individual offered me a partial pay-back $40 of $63.52 that showed on my credit card charge.

That was not acceptable to me and he said that is all he would pay back. It went back and forth until I asked again if he were the manager. He said no. I then said I have nothing further to discuss with him and hung up.

To me this was unacceptable. The room was spoiled. It was unfit to be in and not what was expected when booking this room. It was totally un-professional and now I have to rely on whom-ever gets this complaint to make it right.

The un-identified person would not give his name or title.

In my opinion and being involved in Customer Service all my life. This is not how you treat your customers. This person needs training or should not be in this type of job. I am hopeful that your company has some honor and respect to deal with this issue in a professional and respectful way and grant my request for a full refund.

I didn't ask for anything additional, except that the ones in charge of that facility be given training in dealing with customers. Not to try and bid someone down in a cost when it was clearly the property's fault.

One last point. It is also not the fault of the consumer when a room or any other product is offered for a lower price than what they offer at the property for rent. For all I know, this property is giving spoiled rooms to customers that book by 3rd party means.

This is a health problem that I'm sure to be a big hazard for your business having bed bugs.

It is not what anyone would expect to get. I hope this is not the case.

Please send me a message or call or text if you have any questions.

Sincerely,

Charles Sutton

I was told after I paid the pool was down. They didn't bother telling me when I called 1 hour before I showed up.

They didn't tell me until after they charged my credit card. I asked for a full refund and told them I was leaving. They refused to do anything to help me. I booked this place because of all the surrounding amenities and the pool.

I had to wait for 30 min with my grandsons to find another hotel that had a pool open and these people were rude to us and they said I wasn't getting one dime back. I paid for the pool and I didn't get anything they promised me. So I checked out and left. I called my credit card immediately and they are aware of this incident.

The desk people were rude and I'm handicapped and I feel like I was disrespected and discriminated for the way they treated me. I'm not ever going to forget this. The hotel smelled like Body odor and cigarettes. I'm glad I didn't stay there.

I want my money back in full.

I am going to get it one way or another. I'm pissed beyond mad