Anonymous
map-marker Charlotte, North Carolina

Has this company ever performed a service?

I purchased a Living Social coupon for the air duct cleaning service in Dec and called immediately to schedule my appointment. I was given a February service date. The morning of the scheduled appointment, I called to confirm. Despite the confirmation, no one showed or called. It took 10 phone calls over 5 hours (all with extended hold times/no answer/straight to voice mail) before finally getting someone on the phone who took my information and then put me on hold to "check my information". After nearly 10 minutes waiting on hold, my call was disconnected. At this point, I checked my Living Social voucher to see if I could get a refund and saw they had a "7 days from date of purchase" clause. Having worked for a company that used these type of coupons before, I know the company - not Living Social - determines the refund policy, so it seems pretty clear that America's Best is intentionally setting appointments 2 months out to avoid the refund window. Having seen other complaints that are identical to mine, I wonder if this company is simply an answering service that sets appointments and collects fees. This reeks of Scam.
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Loss:
$69
Anonymous
map-marker Seattle, Washington

No call/no show/ no return call.. fraud busines?

I bought a groupon package for air duct cleaning.. an hour before my appointment I even called to confirm.. they never showed up, no call, no show..I've left numerous messages and no one answers there 1800 #? DO NOT USE THEM! Not even sure if they are a real company.. this is also the 2nd time this has happened.... I've stayed on the line for over an hour and have been leaving messages for a wk.. very unprofessional and I am very frustrated. Not sure what to do to get my service I have already paid for.. I'm ABOYT to take it up with groupon and maybe have to take them to small claims court :'(
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Loss:
$100
eap P
map-marker Mason City, Iowa

AmericasBest carpet cleaners aren't

I had my carpets cleaned by AmericasBest carpet cleaners. The job was BAD. Carpets were just as dirty before as after. They had a hundred excuses but the best was "we have everything on computer". AS if any one can't tamper with computer notes. I cleaned the carpet with a home machine a wek later and they look great. They finally agreed ( After I mentioned "law suit) to send a refund but still isn't here after 2 weeks. The worst part is I had a one- of -a -kind antique ring in a jewelery box in one of the bedrooms. It vanished after the carpet was cleaned. NO one was in my home except myself since the ring went missing. Called police but they said it was highly unlikely that we could prove anything. That ring belongs to my 90 year old mother who lives in a care center. She had promised it to a dear friend. Makes me sick.
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3 comments
Guest

No call no show after I confirmed the day of! They want to reschedule me another 2 month's out, and will not refund, DO NOT USE THEM!

Guest

Thanks for your blog. I just landed up in your blog and I really appreciate your blog. It is full of resourceful information.

Plastic Ducting

Michael H Lwr

Dishonesty, and lack of integrity are a part of local businesses these days... Nowadays, everything is better done by yourself.

Services are dead! No one can repair or clean anything right anymore, what a shame.

Sorry to hear about your loss! That is very sickening, if not downright disturbing!

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