map-marker Santa Clara, California

American Vision Windows Has a Disappointing Warranty

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American Vision Windows Has a Disappointing Warranty
I truly believed in the American Vision Windows mission and the story of Bill & Kathleen's decision to form the company. However, I have been very disappointed in their warranty and efforts to deny responsibility for warranty coverage. The AVW warranty rep effectively placed the burden of proof on me to show that a crack that developed in my stucco post-installation was caused by AVW's installation rather than "seismic" activity, when there is no other crack in my stucco elsewhere in my house, and the only crack was at our large picture window that AVW spent about an hour hammering to remove and replace. I have dealt with many service providers over the year, and unfortunately AVW's warranty and customer service falls short of what I consider to be commercially reasonable. AVW seems to have forgotten the concept of "The Customer's Always Right," especially when AVW has in-house stucco repair personnel such that a fix would not be costly or burdensome to them.
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  • Installation team was very cordial and professional
  • Warranty reps are slow to respond
Reason of review:
Poor customer service
1 comment

It's a stupid unjust reason for trashing a company

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