American Veterans Aid
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American Veterans Aid Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Veterans Aid has 1.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
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Verified Reviewer |
Atoka, Tennessee
Stay Away
Preferred solution: Be Honest!
Almost 6 months and no check from VA
Orange, California
American Veteran's Aid Bogus Refund Policy
American Veterans Aid
1717 West Orangewood Suite G
Orange CA 92868
Phone: 888-438-****
My family engaged the services of American Veterans Aid (AVA) for help with our application for the Aid and Attendance benefit provided by the Department of Veteran Affairs. After deci...
The AVA immediately began to ignore us. It took 80 days to get a response; and that response was a rejection. This is a violation of the agreement that says, “The Provider has 30 days to process the refund.” The AVA agreement is designed to take and never return funds. Customer service ceases as soon as revenue is impacted.
Read the agreement. The clock starts ticking at the moment a signed agreement is received, not at the time of your first AVA consult. It was weeks between signing the agreement and the first contact with our AVA representative. It took that long to gather documents and consult with our financial advisor.
Then it took several more weeks to figure out how to structure finances and make application. By the time we determined the lack of financial benefit, it was too late. The Veteran’s Administration application process is complex and it takes time to consult with your financial advisor. The 45-day refund policy should: a) Not start until AVA provides the first service and b) Be longer than 45 days.
The BBB A+ rating was an important factor in deciding to use AVA services. That rating misled us.
- Refund policy
Preferred solution: Full refund
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Thank you for the most valuable information. After reading all these negative reviews of the Americans Veterans Aid, someone should investigate them, follow where the monies are going to, (Caymans?), and make the accountable for what they are advertising.