Darrell W Mfw

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 Verified Reviewer | map-marker Atoka, Tennessee
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#1804986 
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Stay Away

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1.4
The VA advises not to pay this or any other company to file for aid and attendance. You can file for free and there are veteran's organizations that will help you for free. American Veterans Aid made claims that turned out to be false. The most egregious are: 1. Even though most claims take 8 to 12 months to be processed and fulfilled, ours take only 3 to 4 months because we deal with them regularly and know them and the system. This is NOT what happened. Their claims filed are done by the VA in the same time frame as all others. Our claim was eventually approved but it still took 11 months! 2. After filing the claim we will stay on top of it and constantly check on it and keep you informed of the status. Again this is NOT what happened. Once they took our money and filed the claim we never heard back from them again unless I hounded them with emails, etc... wanting an update. Also when i tried to check on the claim myself i was told that I could not check on the claim because it was in the name of american Veteran's Aid (or rather it's founder). So they would not check on it and would not update me and I could not check on it myself. Very disappointing and aggravating.
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Preferred solution: Be Honest!

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Anonymous
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#1499564 
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Almost 6 months and no check from VA

After completing all the paperwork and paying our fee, we were told it would take 2 to 4 months to start receiving benefits from the VA. Almost 6 months went by and still no benefits. Mom passed away 6 months after application was received by the VA. So we get NOTHING.
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Christene Lbr
map-marker Orange, California
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#1030327 
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American Veteran's Aid Bogus Refund Policy

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1.1
Updated by user Apr 06, 2017

American Veterans Aid

1717 West Orangewood Suite G

Orange CA 92868

Phone: 888-438-****

My family engaged the services of American Veterans Aid (AVA) for help with our application for the Aid and Attendance benefit provided by the Department of Veteran Affairs. After deci...

Original review Apr 05, 2017
Caution - the refund policy is designed to never refund money. For us, the tax hit out-weighed the advantage of the benefit, so we applied for the refund. The AVA immediately began to ignore us. It took 80 days to get a response; and that response was a rejection. This is a violation of the agreement that says, “The Provider has 30 days to process the refund.” The AVA agreement is designed to take and never return funds. Customer service ceases as soon as revenue is impacted. Read the agreement. The clock starts ticking at the moment a signed agreement is received, not at the time of your first AVA consult. It was weeks between signing the agreement and the first contact with our AVA representative. It took that long to gather documents and consult with our financial advisor. Then it took several more weeks to figure out how to structure finances and make application. By the time we determined the lack of financial benefit, it was too late. The Veteran’s Administration application process is complex and it takes time to consult with your financial advisor. The 45-day refund policy should: a) Not start until AVA provides the first service and b) Be longer than 45 days. The BBB A+ rating was an important factor in deciding to use AVA services. That rating misled us.
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Loss:
$1540
Cons:
  • Refund policy
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

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#2112588 
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Thank you for the most valuable information. After reading all these negative reviews of the Americans Veterans Aid, someone should investigate them, follow where the monies are going to, (Caymans?), and make the accountable for what they are advertising.

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