American Truck n Auto Accessories
American Truck n Auto Accessories Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Truck n Auto Accessories has 4.3 star rating based on 1 customer reviews. Consumers are mostly satisfied.
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Review authors value the most Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is low according to consumer reviews.
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Verified Reviewer
Buying a jeep dash kits
Recently I am Buying a Jeep Dash Kits for my jeep from dashkitspecialties store. his owner nice man and good behavior also all products are good quality
Preferred solution: Apology
Order
On the examples online there where markings for features on the dash kits. Mine has none!
Preferred solution: Contact me
San Diego, California
Poorly Crafted, Ill-fitting "custom" dash kit
I ordered at chrome dash kit for my 2014 Volt online and had a followup conversation with an employee at American Truck N' Auto Accessories who assured me of the quality of their products. Since NO PHOTOGRAPHS are included on their website, I trusted the advertising remarks and shelled out $192 for the kit.
Once the kit arrived I arranged for a professional installer to apply the kit to my dash. After he put 5 of the 30 pieces on he advised me that the kit was not remotely close in design or quality to any of the one he had installed on over 100 cars and trucks. He advised that it be sent back to the manufacturer.
AMERICAN TRUCK N' ACCESSORIES refused my request for a refund. As of today (6/6/2014) I have returned the kit and filed a complaint with the BBB. BUYER BEWARE
Harrisburg, Pennsylvania
American Truck n' Auto Accessories
2-11-12: AMERICAN TRUCK N' AUTO ACCESSORIES Received Defective Product:" WOW" Dash Trim Kit. It did not fit as advertised.
Got the run-around, Took Picture, 4) E-mails, Paid $55 + $10 freight + $10 return freight + $25 re-stock charge + $10 processing fee = $110 Expect $20 credit, GEE! DON'T DO IT ! Find a Company that stands behind their products. This is not one.
Sandy of Customer Service did everything her employer could think of to discourage the return. Multiple E-mails over weeks, stern instructions for re-packaging, ridiculous charges and fees, multiple requests for return authorization, etc.
Hola Mike te saludo desde Chile tienes un correo donde escribirte? el correo customerservice@***n-truck-auto.com no funciona, se me devuelven lo correos y necesito hacerle una pregunta antess de comprar graciasMariomarsilfre@***.com
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Mr.Abbott, When you called, we accurately described the dash kit to you and answered all your questions. At this time, we do not have any pictures of this particular kit installed in your model.
You decided to order the kit knowing this. We offer samples on our website and you could have easily asked for a sample first but you did not. What astounds us the most is that you started and continued to install the kit which you obviously didn't like, and then turn around and want to send it back. Our policies clearly indicate that we cannot accept partially installed kits because they cannot be re-sold.
As for some pieces not fitting correctly, the instructions state that we recommend dry fitting the pieces before installation which would have brought to light any issues before permanent installation. I checked with our manufacturer and they state they have had no issues with this kit.
We are more than happy to address your issues and responded to your email by asking for your co-operation in sending some pictures but you refused to do any thing that we asked of you.
American Truck n Auto Accessories.