Manufacturer: American Strategic Insurance Category: Claims Clear all filters (4 of 4 reviews match)
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We had hail damage to our roof.ASI had terrible customer service and denied replacing our roof. Literally every house on our street had their roof replaced except us. The adjuster (Paul) was terrible and never returned phone calls. When it was turned over to a supervisor she never even gave us a call. I left her several messages. The date of loss was given as April 12 and they had the date of loss as May 31. That was the date of reporting the...
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Anonymous

Stan Had similar experience, however my roofing company persisted and ASI relented and paid for it.

my home is for sale, potential buyer notices bathroom ceiling caving in.Sure enough I got a roof leak. Contractor says roof wood rotted, underlay, flashing, shingles and all that needs replaced, bathroom drywall replaced and painted. Cost is $2977 worth of damage. ASI sent someone to inspect damage. He never even bothered to get in the attic to see the damage. He only went on top of roof and in bathroom. They had the nerve to say only $500 of...
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Talk about giving a homeowner the shaft, my cement slab in my home formed cracks under carpet, nothing on outside patio, garage or sidewalk by house and nothing under tiled floors.They sent out a structural engineer and a another fella who I don't remember his title, one said he would send agent a report of his finding, never got one but agent sent me a letter saying it was earth movement so your screwed, I called this agent 2x's with no return...
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Anonymous

Anonymous Same here. I just got a the same thing...earth movement. Two individuals came out and wrote up straight Bs. What dam earth movement??? AS I shady...don't paying entitled cl...

American Strategic Insurance Homeowners Policy Claim Review

#852748
1.0
I had water damage and called my insurance. I was under the impression that they were sending out preventative care so that they would prevent further damage. (Which shouldn't cost anything!) They ripped my carpet up, put a hole in my wall and didn't fix it at all. Then they want to charge me $425 for putting a hole in my wall!! Never ever trust ASI home insurance!!
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