American Steel Carports
American Steel Carports Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Steel Carports has 3.0 star rating based on 7 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Beautiful, Install, Product price.
Cons: Being lied to about installation, Do a poor job, If you dont stand behind your product.Recent recommendations regarding this business are as follows: "Go with a different company and be sure to get the correct length of trim.", "Do not use", "No problem recommending", "Would recommend to anyone.", "Best thing we ever did".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Steel Carports has 3.0 star rating based on 7 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Beautiful, Install, Product price.
Cons: Being lied to about installation, Do a poor job, If you dont stand behind your product.Recent recommendations regarding this business are as follows: "Go with a different company and be sure to get the correct length of trim.", "Do not use", "No problem recommending", "Would recommend to anyone.", "Best thing we ever did".
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colusa, California
*** job not to industry standard
American carports did more damage than good. They gouged our brand new concrete with the forklift and will not pay for repairs.
The trim pieces are 10 ft 6 in Long but my garage door is 12x12 and the corner trim is 14 ft. So, they pieced it together and eye level around 4 ft up from the ground where it is very noticeable. They squished the bottom piece of the trim when they overlapped it so it sticks out and he's even more noticeable. They sent a crew to put the trim seems at the top but the crew came without matching screws and was surprised that they needed green screws for my green trim.
They said they didn't know. Then they wouldn't change the trim because the garage doors were already installed and the little plastic piece for the garage doors was on the trim and they wouldn't take it off and reinstall it or even take it off and we could reinstall it. They wouldn't touch it even though my garage door guy said it was fine. The contractor they came to fix it told me that they're are 14 ft length pieces of trim out of the Texas facility.
I texted the sales department in Texas and they confirmed that Texas does have 14 ft length trim but California does not because they're a newer facility. I called other companies and they have 14 ft length trim as well. When I called American car parts, they said that they couldn't have 14 ft length trim because it wouldn't fit on the trailer. The trim is the shortest thing on the trailer.
Also when they came to fix the trim, became on Thursday and we're scheduled to come out on Saturday. So they had to unlock the gate. When they left, without doing anything, they did not lock the gate and leave it how they found it. The result was the wind blew the gate into the street and broke the corner post on our fence.
They aren't fixing that either. So now American Carports is claiming that they only have the 10-ft pieces of trim and that the pictures online showed only 10 ft pieces of trim with seam lines which is totally not true.
If we had known that the trim would be pieced together and look like crap we would have gone with a different company. Save yourself some grief and go with a reputable company that will stand behind their work.
- Install
- Do a poor job
Preferred solution: Price reduction
User's recommendation: Go with a different company and be sure to get the correct length of trim.
Newark, New Jersey
Dissatisfied
I'm not one for leaving reviews. I believe I may have left 8 or so written ones in the past 30 years using the Internet.
However, I felt I need to share the experience I'm having with American Steel Carports. My first issue was when I was trying to get information on the contractor's license number I needed for my permit. We went back and forth many times without just stating that they have a national contractor's license. They kept forwarding me information on their location in Texas and I knew that they were using a local contractor, but yet they didn't tell me that they have their own national contractor's license which caused about a 2-week delay in my project just to receive that information.
H second issue was when I called the engineering department again with a simple request of having a letter generated to allow me to use fiber mesh instead of wire welded mesh or rebar. I was told that if I wanted to have a letter made it would cost between $250 and $350. I questioned why Is there a cost when I've already paid over $1,000 for site-specific plans and there is a better product out there than what they put on the plans. I was told that the engineers would have to make calculations for the site and have all this other information done in order to produce that letter.
My feeling is that this is a simple money grab, even when my site-specific plans are relatively the same throughout the country. I'm sure that they've made a 30x40 building with a 10x10 garage door and an entry door, yet I had to pay over $1,000. I understand certain municipalities require site-specific plans and therefore they're available, but they did not even know anything about my site. They simply generated the plans most likely from a simple file that they have already had from many other projects in the past.
This is upsetting to me because I'm actually using a product which is rated better than welded mesh and rebar. Now it is coming at a little higher cost for me but I'm willing to invest that for my building. However, I did not expect a $250 or $350 surcharge, if you will, for a simple letter.
I would never recommend American steel carports to anyone based upon my experience. I would not want to see someone else face the same troubles I did.
Thank you.
PBJ
User's recommendation: Do not use
Sunman, Indiana
New Installtion Review
Purchased a 12ft x 30ft x 10 ft Lean To for my pole barn.
Installation Crew arrived on time as promised.
David & I briefly discussed what I was looking for as to location.
They immediately started unloading materials and started Constuction.
They installed & anchored the frame accurately (leveled everything)
Installed siding, roof and trim in (4) hours.
After finishing the crew cleaned area of old boxes etc and put in garbage can. David gave it one more walk-thru checking screws and bolts and asked if I satisfied. Great job.
User's recommendation: Would recommend to anyone.
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Green Valley, Arizona
Pleased with project
Great Job
Can't say enough about representative. She was great to work with from start to finish.
Was always available by phone or text.
Building was as expected. Quality materials and well constructed
The crew performed exceptionally well considering weather conditions.
The 30x60x14 building was completed and cleaned up in 2.5 days
Thanks, for the great job.
Bob G.
User's recommendation: No problem recommending
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerWill not stand behind there product.
Crew was great. Very respectful and courteous and did what I would say is a good job.
The rest of the interaction with this company was extremally poor. After working through the plans, getting permits and having the slab poured they informed me 1 week before the scheduled installation that I could not have a 12 foot high door. Wow, dropped the ball on that one they did. Then 1 week after it was up, I found two leaks.
Was like pulling teeth to get them out in the next month before the interior was spray foamed. They found improperly installed screws as the issue. 1 month later found one more leak and they claim spray foam is modifying structure, voids warranty. I explained extenuating circumstances and they ghost me.
They did not check for leaks after install of after repair. Hose bib was ten feet away.
Can not recommend because they don't stand behind there product. Won't even come out and look.
- If you dont stand behind your product
- Its worth nothing
Preferred solution: The leak fixed
User's recommendation: I do not recommend. They do not fix issues after the fact, they look for an "out" to not repair.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Visalia, California
New steel carport/garage
Antonio and crew are amazing they work fast and efficient we are so happy with the work they have done
- Beautiful
User's recommendation: Best thing we ever did
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Joshua, Texas
This Company will take your money and run
Ordered carport told this then that then this date etc for weeks then told install to be at 1:30 pm on such date - woke up at 5:30 am to this crew banging on our door bam bam not like sone nice 5:30 am knock who said they slept down at the bottom of our driveway because they got in the area after dark and were ready to install o my I say nope your here early and I have to work an argument ensued they said if I didnt install them surcharges would happen for their time - woa anyways Im pissed to the ceiling by then they installed the rv carport crooked it had dents in the sheet metal and the guy says well we cant just take it down call the customer service to get it repaired Im Luke what the heck is wrong with you all ok folks I called and called and called and called for a repair I get the run around told well get to you then snap no reply to any inquiries for over 2 months please dont use this company dint support this type of service and business save yourself the heartache I saved up for this I should have kept saving and rented a nice place for my rv forever now in my yard sits a nightmare
- Just about the entire process
Preferred solution: Price reduction
User's recommendation: Run and keep going
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf you have a problem with your car port they wont help.
This company has no service after the sale.
They told me it was designed wrong and some how that is my fault..
Saved for a long time for a place to keep our 5th wheeler and I am glad it was not under it when it came down.
User's recommendation: Make sure you check out the company you buy from.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Joshua, Texas
Poor Customer Service and Workmanship
I rarely leave reviews but feel compelled to warn any potential customers of American Steel Carports of Joshua, TX. The design process was very good and they were helpful.
However, once they got my $9k, that is when the customer service was nonexistent and the trouble started. The building leaked badly during the first rain. I immediately emailed Karen, my salesperson, with no response. After a week of waiting, I called and was routed to a lady who took my "complaint".
She said they would contact me and arrange for someone to come out and fix. They never did. I called a couple of more times over several weeks. After no response, I had to fix the leaks myself.
I spent a lot of extra time and money on the slab to put a notch around the edge so it would be "bulletproof" on leaks around the bottom. They did not overlap the notch! That is a major failure in construction and shows how incompetent the crew was that constructed the building. I had to add a special "L" trim along the entire perimeter of the shop on my dime.
Materials cost me an extra $200 + hours of my own labor on a brand new building! After all that, I fixed the leak along the bottom but one of my two windows started leaking! After close inspection, they put a piece of trim in backwards and required a ton of window caulk to stop the leak. I fixed the leaks and noticed several places that were badly scratches and dented.
It appears that a ladder had fallen over during construction. They used a rough touchup paint to try and hide...POOR workmanship.
Do NOT use this company, American Steel Carports of Joshua, TX!!! $9k Nightmare!!!!!ddd
- Were helpful in the design process
- Building leaked
- Shop has several dents and scratches from construction
Preferred solution: Let the company propose a solution
User's recommendation: Avoid American Steel Carports of Joshua, TX
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPOOR Service & Delivery
We purchased our Carport on the 13th of December 2018. We were promised a 6 week delivery time and this included the 2 week break for the Holidays. We said, sure no problem and we understand.
As of the week of 7th Jan. We were supposed to get a phone call to schedule our installation. The phone call never came. We called the person who sold us the Cover and they get them to call us back. A promise was made and recorded on voice mail that we would be scheduled that week. No schedule.
The 1st of Feb 2019, we called the "installation department" and were told the installation would happen as soon as they "sold more in our area". We trying to be good customers waited patiently. No phone calls as of 27th of Feb. So we called them back again! We were promised a phone call by the end of the week. I really don't think it will be a timely install. I will update the review as time goes by.
SUMMARY:
Purchase Date 13 Dec 2018
Promised Install 28th Jan 2019
Still waiting 27th of Feb 2019
STILL WAITING for an INSTALL DATE after almost 12 weeks! 
- Product price
- Response from service department to customer needs
- Being lied to about installation
Preferred solution: Deliver product or service ordered
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UPDATE. After getting ignored for 5 months, getting pissed and writings this review, the power of social media prevails.
Got a call from them to schedule repairs. Originals installers showed up to make repairs. Explained to the head guy of the crew that I had two leaks all ready fixed by another crew that was "in the area" and now I found one more. Showed him the pics of the screws not seated.
and the drip inside. They spent about an hour going over the leak area didn't find anything but sealed the top of all the screws in the area. All were very nice and I was just happy to get them out. It has since poured here and guess what?
No leaks. Again, crew was good, building was good just stand behind your product when there is an issue.
And answer your damn phone. Not a good PR move to ghost prior customers.
!!!