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Poor Customer Service and Workmanship

1.7
American Steel Carports - Poor Customer Service and Workmanship
American Steel Carports - Poor Customer Service and Workmanship
I rarely leave reviews but feel compelled to warn any potential customers of American Steel Carports of Joshua, TX. The design process was very good and they were helpful. However, once they got my $9k, that is when the customer service was nonexistent and the trouble started. The building leaked badly during the first rain. I immediately emailed Karen, my salesperson, with no response. After a week of waiting, I called and was routed to a lady who took my "complaint". She said they would contact me and arrange for someone to come out and fix. They never did. I called a couple of more times over several weeks. After no response, I had to fix the leaks myself. I spent a lot of extra time and money on the slab to put a notch around the edge so it would be "bulletproof" on leaks around the bottom. They did not overlap the notch! That is a major failure in construction and shows how incompetent the crew was that constructed the building. I had to add a special "L" trim along the entire perimeter of the shop on my dime. Materials cost me an extra $200 + hours of my own labor on a brand new building! After all that, I fixed the leak along the bottom but one of my two windows started leaking! After close inspection, they put a piece of trim in backwards and required a ton of window caulk to stop the leak. I fixed the leaks and noticed several places that were badly scratches and dented. It appears that a ladder had fallen over during construction. They used a rough touchup paint to try and hide...POOR workmanship. Do NOT use this company, American Steel Carports of Joshua, TX!!! $9k Nightmare!!!!!ddd

User's recommendation: Avoid American Steel Carports of Joshua, TX.

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ID
#2536393 Review #2536393 is a subjective opinion of poster.
Location
Joshua, Texas
Service
American Steel Carports Installation
Pros
  • Were helpful in the design process
Cons
  • Building leaked
  • Shop has several dents and scratches from construction
Loss
$200
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Junior Reviewer

POOR Service & Delivery

2.6
We purchased our Carport on the 13th of December 2018. We were promised a 6 week delivery time and this included the 2 week break for the Holidays. We said, sure no problem and we understand. As of the week of 7th Jan. We were supposed to get a phone call to schedule our installation. The phone call never came. We called the person who sold us the Cover and they get them to call us back. A promise was made and recorded on voice mail that we would be scheduled that week. No schedule. The 1st of Feb 2019, we called the "installation department" and were told the installation would happen as soon as they "sold more in our area". We trying to be good customers waited patiently. No phone calls as of 27th of Feb. So we called them back again! We were promised a phone call by the end of the week. I really don't think it will be a timely install. I will update the review as time goes by. SUMMARY: Purchase Date 13 Dec 2018 Promised Install 28th Jan 2019 Still waiting 27th of Feb 2019 STILL WAITING for an INSTALL DATE after almost 12 weeks! Angry
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Comment
Helpful 0 Not helpful 0
ID
#1481443 Review #1481443 is a subjective opinion of poster.
Service
American Steel Carports Carport Installation
Pros
  • Product price
Cons
  • Being lied to about installation
  • Response from service department to customer needs
Reason of review
Problem with delivery
Loss
$1300
Preferred solution
Deliver product or service ordered

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