New Reviewer
They insisted we pay them up front. On moving day, a truck of men pulled up. No one spoke English. We let them in to look at our items. The man in charge pointed to the truck, they went out. I assumed they were getting paperwork. We waited inside, it was a hot Texas...
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ID
#3577509 Review #3577509 is a subjective opinion of poster.
Location
Boardman, Oregon
Cons
  • Charge you
  • Fraudulent
  • All
Loss
$1000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Bait and Switch

American Standard Moving And Storage - Bait and Switch
Original review updated by user Feb 24, 2021
I contacted this company along with about five others to gather a 10x20 storage unit from San Diego to Tucson. I chose this firm as being competitively priced (not the lowest) and helpful representation initially. Their first mover to show up tripled the price, the second mover to show up doubled the price. I have attempted communication with this company via email and certified mail, absolutely no response. My filings thus far include regulating boards FMCSA, DOT, and BBB... wish me luck.

User's recommendation: Beware, run quickly.

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ID
#2433540 Review #2433540 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Full refund
New Reviewer

They rip you off......

As you read in previous reviews this company will contract one price and then charge you another when they come to move you. they charged me 2500.00 more when they got there to load up after i had sold more than half my stuff that was in invitory i contracted with them, price should of dropped since less furniture was being moved. instead went up 2500 over original contract. tried to cancell but they refuse to give back deposit. You would be really foolish to ever use this company for anything that they offer.... their customer service people really stink as far as help is concerned. Also i have a damage claim filed for my tv they destroyed and grill they dropped and 90 days later have yet to get any settlement. be wary of this sorry pathetic company...h

User's recommendation: have to have rocks in your head if you hire.

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ID
#2368432 Review #2368432 is a subjective opinion of poster.
Cons
  • Charge you
  • Charge you more than you agreed upon original contract
Loss
$2500
Preferred solution
Price reduction
New Reviewer

They are a scam

DO NOT USE THEM!!!!!!! They told me I would be getting a moving company that would bring boxes and special packing for large pictures, beds, mirrors and tvs. They told me the cost was going to cover 10 months of storage. When the guys showed up in a run down moving van, they had nothing and also told me I was only getting one month. They had nothing, I was supposed to have everything. We asked them to leave. We didn't use them, but I still got charged for the service. Trying to fight the credit card company.

User's recommendation: Do not use them.

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ID
#2337856 Review #2337856 is a subjective opinion of poster.
Location
Tacoma, Washington
Loss
$3000
Preferred solution
Full refund
New Reviewer

I don't want others to be scammed the way they scammed me

AngryDo not ever use this company. They quoted me a $ and took my $1k deposit. When they showed up (10 hours LATE) to move my things they said it would cost 4x more than what they estimated it would cost. It was literally going to cost me 6.5 THOUSAND dollars MORE than they quoted me and they expected me to PAY THAT. Because I couldn't pay that ridiculous amount they kept my deposit saying we had a CONTRACT. This company is the WORST. DON'T EVER TRUST THEM!

User's recommendation: Do NOT use this company - they are SCAMMERS.

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ID
#2243321 Review #2243321 is a subjective opinion of poster.
Service
American Standard Moving And Storage Moving Service
Cons
  • Fraudulent
  • Con
  • Low quotes to keep your deposit
Loss
$4722
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Absolutely do not use

I was quoted under a binding contract for $3865.34 through American Standard Moving. Upon delivery, I was informed I owed an additional $954. They run a very deceptive business and have absolutely no problem lying to you to get a non-refundable deposit. Theyve had 53 BBB complaints filed in the last 12 months for the same deceptive practices. I've filed a complaint with the better business bureau, the federal trade commission and the Florida state attorney's office. More complaints are coming. These people need to be put out of business. Once they get here with their additional charges and you can't pay, they hold your belongings hostage for extra fee. If this isn't illegal it should be. I implore you to investigate this company. Not just on my behalf but for the 53 other people who filed complaints and countless others who didn't. Thank you. I need to clarify that after the $1711 deposit was paid I was told I was quoted under a binding contract for $3865.34 through American Standard Moving. Upon delivery, I was informed I owed an additional $954. They run a very deceptive business and have absolutely no problem lying to you to get a non-refundable deposit. They've had 53 BBB complaints filed in the last 12 months for the same deceptive practices. I've filed a complaint with the better business bureau, the federal trade commission and the Florida state attorneys' office. More complaints are coming. These people need to be put out of business. Once they get here with their additional charges and you cant pay, they hold your belongings hostage for extra fee. If this isn't illegal it should be. I implore you to investigate this company. Not just on my behalf but for the 53 other people who filed complaints and countless others who didn't. Thank you. I need to clarify that after the $1711 deposit was payed I was told Id need to pay $950.97 on the pickup end and the same on the delivery end. The final bill came to $4954. Which means I was roughly overcharged $954. I will provide the documentation so long as this page allows me. If not Ill be happy to email them.Id need to pay $950.97 on the pickup end and the same on the delivery end. The final bill came to $4954. Which means I was roughly overcharged $954. I will provide the documentation so long as this page allows me. If not I'll be happy to email them.
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ID
#1779780 Review #1779780 is a subjective opinion of poster.
Service
American Standard Moving And Storage Moving Service
Cons
  • All
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Full refund

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