American Standard Moving And Storage Reviews
American Standard Moving And Storage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Standard Moving And Storage has a 1.1 star rating from 5 reviews; consumers are mostly dissatisfied and the rating distribution is entirely unfavorable.
Positive Feedback
Some customers said sales reps were helpful during initial contact, a point occasionally mentioned in American Standard Moving And Storage reviews.
Negative Feedback / Risk Areas
- Bait-and-switch pricing with large unexpected upcharges and refusal to honor quotes.
- Deposit retention and refusal to issue refunds after service cancellations or no-shows.
- Poor billing transparency and slow or absent responses to damage claims and customer service.
- Late arrivals, inadequate movers or equipment, and allegations of holding belongings hostage.
Key Takeaways for Future Customers
- Document binding quotes in writing and confirm payment/refund terms before hiring this moving company.
- Be prepared to dispute charges and pursue formal complaints if billing or refunds are mishandled.
- Consider other movers given repeated customer complaints about pricing, refunds, and service reliability.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Standard Moving And Storage has a 1.1 star rating from 5 reviews; consumers are mostly dissatisfied and the rating distribution is entirely unfavorable.
Positive Feedback
Some customers said sales reps were helpful during initial contact, a point occasionally mentioned in American Standard Moving And Storage reviews.
Negative Feedback / Risk Areas
- Bait-and-switch pricing with large unexpected upcharges and refusal to honor quotes.
- Deposit retention and refusal to issue refunds after service cancellations or no-shows.
- Poor billing transparency and slow or absent responses to damage claims and customer service.
- Late arrivals, inadequate movers or equipment, and allegations of holding belongings hostage.
Key Takeaways for Future Customers
- Document binding quotes in writing and confirm payment/refund terms before hiring this moving company.
- Be prepared to dispute charges and pursue formal complaints if billing or refunds are mishandled.
- Consider other movers given repeated customer complaints about pricing, refunds, and service reliability.
This Company takes advantage of Native Americans, African Americans, elderly,
- - They insisted on upfront payment and spoke little English.
- - They looked at our items and left, we waited in the hot sun while refund was refused.
They insisted we pay them up front. On moving day, a truck of men pulled up.
No one spoke English. We let them in to look at our items. The man in charge pointed to the truck, they went out. I assumed they were getting paperwork.
We waited inside, it was a hot Texas day. They left! I called American Standard, they said the gut told them my husband yelled at them. My husband is deaf, he talks loud, but he only talked to me.
He asked me what was going on. Well, two senior citizens loaded a truck that day in the hot Texas sun.
My husband had already had a stroke, many since that day. American Standards refused to refund our money.
- Charge you
- Con
- Low quotes to keep your deposit
Preferred solution: Full refund
User's recommendation: Please, take my advise, never use these people. You will likely lose your money and get nothing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBait and Switch
- - I sought a 10x20 storage from San Diego to Tucson.
- - It was competitively priced with initial help.
- - First mover tripled; second doubled.
I contacted this company along with about five others to gather a 10x20 storage unit from San Diego to Tucson. I chose this firm as being competitively priced (not the lowest) and helpful representation initially.
Their first mover to show up tripled the price, the second mover to show up doubled the price.
I have attempted communication with this company via email and certified mail, absolutely no response.
My filings thus far include regulating boards FMCSA, DOT, and BBB... wish me luck.
Preferred solution: Full refund
User's recommendation: Beware, run quickly.
They rip you off......
- - Overcharged by $2500 at loading.
- - Deposit not refunded; customer service unhelpful.
- - Damage claims for TV and grill not settled after 90 days.
As you read in previous reviews this company will contract one price and then charge you another when they come to move you. they charged me 2500.00 more when they got there to load up after i had sold more than half my stuff that was in invitory i contracted with them, price should of dropped since less furniture was being moved.
instead went up 2500 over original contract. tried to cancell but they refuse to give back deposit. You would be really foolish to ever use this company for anything that they offer.... their customer service people really stink as far as help is concerned.
Also i have a damage claim filed for my tv they destroyed and grill they dropped and 90 days later have yet to get any settlement. be wary of this sorry pathetic company...h
- Charge you
- Charge you more than you agreed upon original contract
Preferred solution: Price reduction
User's recommendation: have to have rocks in your head if you hire
They are a scam
- - Promised packing boxes and 10 months of storage.
- - They arrived with nothing and claimed only one month of storage, so we asked them to leave.
DO NOT USE THEM!!!!!!! They told me I would be getting a moving company that would bring boxes and special packing for large pictures, beds, mirrors and tvs.
They told me the cost was going to cover 10 months of storage. When the guys showed up in a run down moving van, they had nothing and also told me I was only getting one month. They had nothing, I was supposed to have everything. We asked them to leave.
We didn't use them, but I still got charged for the service. Trying to fight the credit card company.
Preferred solution: Full refund
User's recommendation: Do not use them
I don't want others to be scammed the way they scammed me
- - They quoted a price and took a $1,000 deposit.
- - They arrived late.
- - They said the cost would be four times the estimate and kept the deposit.
Do not ever use this company. They quoted me a $ and took my $1k deposit.
When they showed up (10 hours LATE) to move my things they said it would cost 4x more than what they estimated it would cost. It was literally going to cost me 6.5 THOUSAND dollars MORE than they quoted me and they expected me to PAY THAT.
Because I couldn't pay that ridiculous amount they kept my deposit saying we had a CONTRACT.
This company is the WORST. DON'T EVER TRUST THEM!
- Con
- Low quotes to keep your deposit
- Fraudulent
Preferred solution: Full refund
User's recommendation: Do NOT use this company - they are SCAMMERS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely do not use
- - Quoted under binding contract for $3865.34; $1711 deposit paid.
- - Told I owed $950.97 at pickup and the same at delivery; final bill was $4954.
I was quoted under a binding contract for $3865.34 through American Standard Moving. Upon delivery, I was informed I owed an additional $954.
They run a very deceptive business and have absolutely no problem lying to you to get a non-refundable deposit. Theyve had 53 BBB complaints filed in the last 12 months for the same deceptive practices. I've filed a complaint with the better business bureau, the federal trade commission and the Florida state attorney's office. More complaints are coming.
These people need to be put out of business. Once they get here with their additional charges and you can't pay, they hold your belongings hostage for extra fee. If this isn't illegal it should be. I implore you to investigate this company.
Not just on my behalf but for the 53 other people who filed complaints and countless others who didn't. Thank you. I need to clarify that after the $1711 deposit was paid I was told I was quoted under a binding contract for $3865.34 through American Standard Moving. Upon delivery, I was informed I owed an additional $954.
They run a very deceptive business and have absolutely no problem lying to you to get a non-refundable deposit. They've had 53 BBB complaints filed in the last 12 months for the same deceptive practices. I've filed a complaint with the better business bureau, the federal trade commission and the Florida state attorneys' office. More complaints are coming.
These people need to be put out of business. Once they get here with their additional charges and you cant pay, they hold your belongings hostage for extra fee. If this isn't illegal it should be. I implore you to investigate this company.
Not just on my behalf but for the 53 other people who filed complaints and countless others who didn't. Thank you. I need to clarify that after the $1711 deposit was payed I was told Id need to pay $950.97 on the pickup end and the same on the delivery end. The final bill came to $4954.
Which means I was roughly overcharged $954. I will provide the documentation so long as this page allows me. If not Ill be happy to email them.Id need to pay $950.97 on the pickup end and the same on the delivery end. The final bill came to $4954.
Which means I was roughly overcharged $954.
I will provide the documentation so long as this page allows me. If not I'll be happy to email them.
- All
Preferred solution: Full refund
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