American Standard Heating And Air Conditioning Reviews

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unit american standard standard heat service pump air handler heat pump handler side
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Condenser fan ‘’air slap’’ noise.

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I have a side discharge 16 seer heat pump . The fan produces a thumping sound that sounds throughout the neighborhood. Think of the slap a helicopter makes. Local installer and company rep says everything is working according to factory specs. Tell that to my neighbor who is ready to sue me. I told her if she wants to sue anyone she should go after American Standard. Sadly, I would not recommend this unit. Dont believe the adds you might see for them. One of them mentions how quiet it is and your neighbors will be soooooo happy.

User's recommendation: I wouldn’t buy again.

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ID
#3134642 Review #3134642 is a subjective opinion of poster.
Pros
  • Lity
Loss
$445
Preferred solution
Let the company propose a solution
New Reviewer

Noisy unit

Had a 4 ton heat pump installed recently. It's the newer side discharge unit. I have it on my covered patio with discharge away from the patio. Well, I'm happy with the unit, but my neighbor hasn't slept in her bedroom since I've had it. For some reason the unit resonates under the patio roof and causes an irritating hum in her room. Only about 8 feet between houses.

User's recommendation: Would not recommend this unit.

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ID
#2813485 Review #2813485 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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New Reviewer

Breaks down every year cost me alot of money

Paid close to $7000.00 for the unit worked fine for a year then it's cost me money every year since unit is 4 years old. Parts breaking no parts available. Just a piece of complete and utter junk. Their customer service deny they make the unit I got the number off the manual they refuse to take accountability. Worthless company they should take American out of their name.

User's recommendation: Buy from someone else who stands buy their products.

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ID
#2561979 Review #2561979 is a subjective opinion of poster.
Cons
  • Breaks down
Loss
$7600
Preferred solution
Let the company propose a solution
New Reviewer

Not happy with my supposedly superior system

I got a new American standard heat pump and handler in 2016. My townhouse only uses electricity. My bills are twice as much as adjoining neighbors. My system runs every 5 minutes on auxiliary heat. And I keep my temperature down to 62 degrees. Im cold. I have 2 heating companies come out and no one can figure out why I think my system is a lemon. What can I do ?
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ID
#2425147 Review #2425147 is a subjective opinion of poster.
Location
Fairport, New York
Preferred solution
Someone that had knowledge of system to look at it

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New Reviewer

Faulty unit

Update by user Jan 17, 2021

the coil is the new all aluminum for r-410a

Original review updated by user Jan 17, 2021
After have issues with a subsidiary product, where the product failed just after the 10-year warranty and over lots of money spent on the South unit we replaced the north unit completely. Replaced it with American Standard, only to get a 10- year warranty on that unit. It has failed after 3 years. The company that installed it replaced a thermostat and gave the heat pump a winter charge for $250 it failed again in less than a day. After 4 service calls replacing computer boards and temp sensors they are coming out to replace the board in the air handler. He warned me that the air handler on the new unit was still one that American Std. / Trane used dissimilar metals, so they could use R22 and R410A. They didn't account for dissimilar metals corroding each other, causing refrigerant / oil leaks in the Air Handler. Six Thousand dollars spent on a unit that failed prematurely, and probably will fail just about the time the warranty runs out in 10 years. Fool me once, I will never buy another Trane / American Standard Product again. "Its hard to Stop a Trane, its even harder to keep one going!" Update, Jan 17 2021 there was a micro leak in this unit, the want to isolate the line set in spring to see if it that, or under the 10 year warranty for the new AH and Heatpump they put the new an improved super seal in in and so far it is working. crazy thing is this line set is only 10 years old when the house was expanded it was replace when all the hvac was moved on this side.

User's recommendation: Make sure your coils are manufactured for the new Freon only.

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ID
#2342443 Review #2342443 is a subjective opinion of poster.
Loss
$8
Preferred solution
I am waiting to see if this last board replacement works if it fails then maybe it is time to invoke a lawsuit with the Magnuson-Moss Warranty Act.

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New Reviewer

False info in parts list for YCH300B3H0GA

American Standard Heating And Air Conditioning - False info in parts list for YCH300B3H0GA
We ordered some parts for the evaporator fan assembly from our local dealer Duncan supply. They did a great job providing us AS data including a visual breakdown and detailed parts list. With what we asked for they recommended we needed reference numbers 4 thru 9. In the quantity needed column it clearly shows we needed one of each of the 6 parts listed. Part number BLT00217 clearly shows that part number referencing one bolt. So we ordered one of each of the 6 parts required. When we received our invoice from Duncan Supply it listed one of each of the parts received. We find however that part number BLT00217 that clearly shows quantity of one on the factory parts list and Duncan invoice is actually a box of 25 bolts. So I am charged $21.67 for what should have been one bolt. I have discussed this with Duncan and it is not their fault. They have contacted their AS factory parts contacts and are told AS won't take the box of 25 back and too damn bad for me the customer. This isn't at all the customer service I expect from a company that I have spent tens of thousands of dollars with over 40 years.

User's recommendation: Consider another manufacturer as you sure can't get customer service from American Standard.

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ID
#2255549 Review #2255549 is a subjective opinion of poster.
Cons
  • Poor customer service
Loss
$22
Preferred solution
Full refund

I looked here because I am buying a new central unit.

So far Bryant & American Standard & the other names that they sell are out. Dead
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ID
#1468016 Review #1468016 is a subjective opinion of poster.
New Reviewer

Honeywell Wiring Design Flaw

American Standard Heating And Air Conditioning - Honeywell Wiring Design Flaw
Update by user Jul 21, 2018

American Standard did reach out to me and started the problem was with Honeywell not them.

Original review posted by user Jun 21, 2018
I've had 2 service calls on my 5 ton American Standard AC unit for exactly the same problem. The unit is 6 years old that quits when an internal wire connection of the Honeywell Zone Board vibrates loose from a spring-loaded connection. The Honeywell Zone Board is attached to the Am. Standard Air Handler and has a protective cover (on the board) so that nothing can disrupt the function. There is absolutely no reason I should be worried about a wire coming loose and shutting-down the system. I live in Florida and when your AC quits in summer heat and humidity you have the possibility of damage. in my case all my wood floors warped because we were away for more than a week. Have tried, to no avail, to contact engineering at Am. Standard Air to explain the problem but unless I'm a technician they refuse to discuss it. BTW; the installer refuses to handle the problem beyond a $94 service call, each time, to reconnect the wire in the Zone Board.
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ID
#1285332 Review #1285332 is a subjective opinion of poster.
Product
Honeywell Air Conditioner
Reason of review
Damaged or defective
Loss
$188
Preferred solution
Let the company propose a solution

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