New Reviewer

Condenser fan ‘’air slap’’ noise.

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I have a side discharge 16 seer heat pump . The fan produces a thumping sound that sounds throughout the neighborhood. Think of the slap a helicopter makes. Local installer and company rep says everything is working according to factory specs. Tell that to my neighbor who is ready to sue me. I told her if she wants to sue anyone she should go after American Standard. Sadly, I would not recommend this unit. Dont believe the adds you might see for them. One of them mentions how quiet it is and your neighbors will be soooooo happy.

User's recommendation: I wouldn’t buy again.

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Featured
ID
#3134642 Review #3134642 is a subjective opinion of poster.
Pros
  • Lity
Loss
$445
Preferred solution
Let the company propose a solution

Beware

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ID
#4291922 Review #4291922 is a subjective opinion of poster.
Location
Schertz, Texas
New Reviewer

Noisy unit

Had a 4 ton heat pump installed recently. It's the newer side discharge unit. I have it on my covered patio with discharge away from the patio. Well, I'm happy with the unit, but my neighbor hasn't slept in her bedroom since I've had it. For some reason the unit resonates under the patio roof and causes an irritating hum in her room. Only about 8 feet between houses.

User's recommendation: Would not recommend this unit.

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ID
#2813485 Review #2813485 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Breaks down every year cost me alot of money

Paid close to $7000.00 for the unit worked fine for a year then it's cost me money every year since unit is 4 years old. Parts breaking no parts available. Just a piece of complete and utter junk. Their customer service deny they make the unit I got the number off the manual they refuse to take accountability. Worthless company they should take American out of their name.

User's recommendation: Buy from someone else who stands buy their products.

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ID
#2561979 Review #2561979 is a subjective opinion of poster.
Cons
  • Breaks down
Loss
$7600
Preferred solution
Let the company propose a solution
New Reviewer

Not happy with my supposedly superior system

I got a new American standard heat pump and handler in 2016. My townhouse only uses electricity. My bills are twice as much as adjoining neighbors. My system runs every 5 minutes on auxiliary heat. And I keep my temperature down to 62 degrees. Im cold. I have 2 heating companies come out and no one can figure out why I think my system is a lemon. What can I do ?
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ID
#2425147 Review #2425147 is a subjective opinion of poster.
Location
Fairport, New York
Preferred solution
Someone that had knowledge of system to look at it

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Faulty unit