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2.0 Based on 19 reviews
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    • Poor quality 5
    • Customer service 5
    • Did not stand behind warranty 4
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They are liars, I stayed on hold for 55 minutes waiting to talk to a supervisor no one ever showed. With this company its very easy to have your money stolen all with your identity.

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My sectional kept falling apart they rrplaced it 3 times o got it at value city on Lafayette rd. They took the first one 3 time to repair it before replacing it thr 2nd one they came looked at it then just replaced it 5he 3rd one the was going to take it in to fix it and i had not had this furnture a year yet so they let me just replace with another livingroom suite..I went to value city in plainfield goy a more expensive sectional and making... Read more

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I purchased a farm style dining room table from American Signature Furniture in December. The table I received was different from the showroom floor table in that the delivered table had one single piece of wood that was very dark that did not match the rest of the table. After paying the delivery fee I still had to pick up a piece of the furniture at a later date from the store, a bench for the table. When I called to report I was not happy... Read more

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I purchased my furniture from AMERICAN SIGNATURE and paid for insurance. They stated that whatever happens to my sofa, in this case, sectional, they will cover it; rips, stains, peeling, etc., so far my second claim to unitersna and they denied it. My sectional is peeling completely. AMERICAN SIGNATURE'S furniture is NOT a good quality and this insurance is the biggest scam. After American Signature reps convince you how awesome it is to have... Read more

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American Signature Furniture Set Review from Hearne, Texas
1 of 2

Bought sofa loves seat and recliner talked to American signature bad quality only asked them to remove from my house since I am older and cannot move would not even do that as a courtesy and would not cost them anything else it have been the least they could have done to make it right! Read more

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First of all if you charge me $130.00 for delivery I expect ALL my furniture to be delivered. The day of delivery I received 1 piece of my sectional. I called and was told it would be ordered here it is a week later and still NOTHING! When you call "customer" care they were rude and to make things worse the representative placed me on hold for an extended period of time. I ended up calling back and talk to a mgr Gina Harrison that said that she... Read more

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The Stone Crest store in Atlanta has the worst customer service I have ever dealt with. I have been getting the run-around for nearly 4 months just to replace couch cushions in which their own service tech documented as saggy, dropping, and lacks stuffing. Initially when I called in June, they said they could not help me even though I was under warranty since they had replaced my whole couch a year earlier. (My whole couch was never replaced,... Read more

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American Signature - Pathetic delivery
1 of 3

American signature 3205 Woodward Crossing Blvd Buford, GA 30519 Bought a lot of furniture from this store for my new house.However they really messed up in delivery. The delivery team had folks who had sweat dripping and stained my walls at 7 different places. The store is telling me to work directly with delivery as if they don't care about the customer. It has been more than 4 weeks and I still am forced to carry and see the sweat stains. The... Read more

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Horrible furniture. Cheap. My sofa and love seat are so uncomfortable. Would not recommend to anyone

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My husband & I just bought a recliner from the clearance section. We bought the chair home only to find out that the chair has a strong body oder. We cleaned it everyday since we had it in our home. 3 days later, the chair still smells horrible. I called customer service to complain, & the rep advised me to try to sell it to someone else. Wow seriously!? Thanks for the worst experience ever.

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