Awful experience, scam artist, liar and a crook

It was my first time sending good via sea (previously my company has always sent via air freight) and I contacted, amongst several other customs agents, American Services LAX and Mr Gregory. Initially he seemed very helpful, but things took a turn for the worse. My company is registered outside the USA, and he informed me that he "did not recognise" the EIN number that the IRS has assigned me and asked if I had a "customs" one. I had not heard of this and he stated I would need a USA based company's EIN to import, and helpfully offered to find one for me. He did and wanted to charge $800 to "set-up" this and then $50 for each ISF filing. This seemed excessive so I asked a services supplier I work with if I could use theirs. They agreed and sent to me, I was quite surprised to see their EIN had the exact same format as mine. I raised this with MR Gregroy, he claimed that I had sent a different EIN the first time round. This is completely false and the email chains show this. He also stated that I would "always" need to use my supplier's EIN, despite having my own, again completely false. He then registered me as an importer of record and sent me an invoice for $420. This was not on the quote he sent me, and have never been mentioned to me before. I asked him to resend the quote that had stated this service charge, and he avoided the question. I asked four more times, each time he avoided the question. I asked a final time, more forcefully, and I received I reply to effect that the matter was dropped. I then went ahead with the shipping. 24 hour before the ISF filing cutoff time prior to shipping, he resent the invoice to me. I said to him I would not pay as it was not quoted for, and I was concerned about him charging me for other things in future that had not been quoted for. I also asked him to provide proof that he had done the work as I had not seen any. He said he "could not understand my attitude" and he could not work for free. I restated that I was not expecting him to, but that I need to be quoted, and agree to, any service charges before they are carried out. I also stated that if he would at least acknowledge that he did not quote me for the services we could work something for this invoice. This was now after the ISF filing deadline, and I received a message from my forwarder (who had been chasing Mr Gregory for the filing) that he had informed the that he would not be working with me. He didn't even bother to tell me. I started to panic as I was concerned that I would be hit with heavy fines. As soon as office hours started in California (I am based in China so a big time difference) I spoke to another customs agent who managed to get everything sorted in under an hour. It turns out that registration process for an importer of record is a quick form that is submitted to the US Customs Service, something I could have done in a few minutes myself. His claims about the EIN number were a straight up lie to try an trick me into paying this company he "found". Mr Gregory is a crook who looked for any opportunity to take advantage of my inexperience with sea freight importing to make a quick buck. His antics also wasted five weeks, which I could have been selling the products and not stressing about this ***. I'm just glad I didn't pay the invoice and the goods had left which him as the stated import agent as who knows what else I would have been held to ransom to pay, or if I would even have received them.
View full review
ID
#1093578 Review #1093578 is a subjective opinion of poster.
Service
American Services Lax Delivery Service
Cons
  • Scams and lies
Reason of review
They are liars and scam artists
Loss
$10000
Preferred solution
Pay me $10000 in compensation for lost time and stress caused by them
New Reviewer

American Services Lax

Do not use this company!!!I recently send my stuff through them and evrything was delayed 1 month without excuse,few of my large items were lost or stolen at their warehouse in US and 50% of my chinaware was broken.They don't care about people belongings.They disconnected their phones,i am writing e-mails and no response.Big rippoff.They also charge me for half of the container and they put 2 other people in it for my money.Main contact is the owner Gregory.Watch out he is full of c....p.Do not believe him.
View full review
5 comments
#747431

I have the same experience. I am Polish just like mr. Gregory.

Thought I can trust the guy.

The container left after a month instead of the week, as Mr. Gregory said.

On top of that, when I received my shipement, there were only 5 out of 11 boxes I sent.

Allegedly, the rest is about to be shipped. It's supposed to arrive in January (its end of November now). I shipped my stuff at the beginning of September.

RIP OFF!!!!

DO NOT USE THEM.

#747651
@PissedConsumer747431

They are rip off,do use them,i never got my items,never got any answers from them.

#538847

Do anybody has any good report in reference to the above company. When I spoke with Greg he clearly said that shipping sometimes takes about a month. I have not contracted the company yet, however I would like to know if any other customers has had a good experience.

#426243

yes, i tried to find any records of this company, any license etc. nothing

does anyone knows them, they keep changing offices, they are never available

#388556

Hello. I think I have been affected by this same Gregory guy.

Could I please contact you through email or call you and ask you what happened? You can reach me at gonzaloanglada@***.com

Thanks for your time.

View more comments (4)
ID
#210732 Review #210732 is a subjective opinion of poster.
Location
Krakow, Malopolskie

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article