American Range

I own a restaurant and purchased a $3,000 lava rock grill AECB-24 24" Heavy Duty Charbroiler from American Range and only used the unit for 90 days before it totally broke down. The crates that hold the lava rocks have broken all up and the frame that holds lower crates is burnt out in sections so the whole frame of unit is bad.

We normally use the Atosa lava rock grill (as it is about 1/3 the price) but we purchased this unit for the so-called heavy duty that it claims to be. We contacted the Warrant Service unit, a guy named Alfred, responds with the following: "This is unfortunate, I am afraid this is a non-warranty. The reason this happened is simple; these units are not designed to use too much lava rock.

This is the result of using too much rock. You are supposed to use only one loose layer of rock, the rock is there to evenly distribute the heat and to prevent

flare-ups.

If this is not done, then what happens is a barrier is created and instead of the heat rising, the heat is blocked. This will cause damage to the following;

Burner box, Bottom Grates, Burners, Gas valves, knobs and the list goes on.

Regardless, we want to help, I have attached the parts breakdown for this unit, please"

They never responded back with any solutions, they never owned up to their garbage product and the scam warranty service they claim to have.

What a total waste of money on this garbage product. Its a shame for a company with this reputation to have such a subpar product and subpar service.

I'd never heard of American Ranges before. The 36" range came with the home.

We've owned it for 3 years and have had multiple issues. Yesterday the range caught on fire. The fire was located inside the *** compartment. We shutoff the gas to range but the fire continued.

We called the fire department to help put out the fire. I called American Range this morning to report the safety issue and ask about the warranty. They wouldn't even talk with me because I didn't have the invoice. They also said that after 2-years they don't cover any repairs.

I'm now stuck with having to replace a 3-year old range at a cost of about 6k. Save yourself the trouble and stay away from American Ranges.

PS.

I've already had to replace the igniter as other reviews have mentioned. They're junk.

I bought my American Range two years ago and have had nothing but problems with it, Every 6 months my ignitors burn out. The first couple of times because it was under Warrantee they covered the parts, but good luck in any kind of help now.

I am a chef and my business is a coffee shop and outside catering. I have lost so many hours, business and money just waiting around for parts. The Customer Service which usually is the same person over and over again does nothing about the lemon I have. Even though the problems started from the beginning they say they can not help us because it is out of warrantee.

I would really love to start a class action against this company

Is this product really American Made?

Humm I wonder. They really deserve 0 stars but one was the lowest they showed