120 CLAIMED LOSSES
1 TOTAL REVIEW
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I'm a customer
I purchased a set of AR172 Baja Rims with caps and lugs from the Discounted Wheel Warehouse online store, located in California. After install all of the caps disappeared within a month. I noticed one, then another. I contacted DWW for replacement caps, placed an order and was told it would take some time, covid. A month later I contacted them to find my order wasn't put through, though I provided my banking info to the CSR on the phone twice. After discussing it, they offered no compensation and no reassurances that my info was secure. I contacted the Better Business Bureau, made a report on the DWW online store. I then contact Amercian Racing for assistance in finding another retailer that would sell me the parts I needed. No response. I found another retailer on my own, purchased another set, discussed with them that I thought they might be falling off and not only did they express that was unlikely but asked if they could install them. They did and while doing so explained that they were on nice and tight, that these types of parts don't just "fall off" and that someone might have stolen them. I then explained that it was one at a time and we were both confused. Either way, very next day, on the highway I hit a bump and heard something, got off and found that front side where the bump occurred was missing a cap. By the end of the week all 4 had fallen off, 1 literally right before my eyes as my girlfriend pulled out of a driveway. That left one, when I touched it....it fell right off onto the ground. I've contacted American Racing multiple times regarding this very same issue with no responses whatsoever. I even did some research to try and find who owns them. It's the Platinum Equity Group. I contacted them as well by email. No response from anyone.
User's recommendation: DO NOT PURCHASE AMERICAN RACING PRODUCTS.
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