Elieser V

This Company is a Fraud be Aware!!

Updated by user Apr 26, 2020

Nothing other than no return calls.

Original review Apr 25, 2020
This company is a complete fraud. They will hound you to sign the note with Benji financing which is also part of the scam. The second they show up to your house a woman from American Power is essentially stalking you to sign the finish job contract, so they can get paid by Benji. I believe Benji financing is part of the scam and I'm going to contact the AG department to investigate. American Power Solution is a fly-by-night company and should remove the name American from the company name. Co.should be called Power Fraud Solutions. And for Benji shame on you for partnering with these crooks.
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Loss:
$11500
Pros:
  • Maybe on honest worker if he is still there
Cons:
  • Left several vms and messages and not call back
  • Everything about this company is very suspicious a complete scam
  • Seem to relocate when they smell trouble

Preferred solution: Full refund

User's recommendation: Do not let yourself be scammed by American Power Solutions

Stephen J Hjm

Totally unreliable; most likely a scam

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They sent a so-called salesmen over last Tuesday the 17th. Stupidly we contracted for insulation to be blown in and an attic fan to be installed and we gave him a personal check for $3320 which they cashed the next day. They DID however, have an installer put in the attic fan. They never showed for the appt. two days hence and we had to call them. They gave us a story that the truck "ran out of insulation" and rescheduled for the next day. No show, no call. The "salesman" doesnt answer his own cell phone. The "operations manager", Johnathan, apologized and rescheduled for today ( Sarurday, 9/21 ) between 10:00 am and 12:00. It's now 11:00 and no sign of the installer. We should never have paid them until they finished the job.
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Loss:
$3320
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Brad v Wos

Bad customer service, very unprofessional

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They damaged our solar water heater on install by over tightening the nipples and over soldered the pipes which causes the unit to rattle. The the pump is no longer working and the solar water heater that we are paying for is only working off electric since the pump is not working. Because they cracked the liner the nipples are almost rusted through and they keep telling us that the repair guys will call but they haven't over the past 4 months. Angry
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Loss:
$8000
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Ann T Dcl
map-marker Miami, Florida

Lack of completion of project and response to cutomer concerns

From: Ann Thayer 7335 Poinciana Ct, Miami Lakes, FL 33014 December 18, 12018 305 822 **** thayera@***.net To: Robert Fyffe: Principal, AMS 30 Skyline Drive, Lake Mary, FL 33746 On September 18, your company – American Power Solutions installed a hybrid water heater in my home. From the time of its arrival, it has not been functioning appropriately. The main concern is that it continually leaks when hot water runs through the system. I have repeatedly contacted personnel in your Skyline Drive office. On these occasions I have spoken to Cara, who apologizes and informs me that I will be contacted about repairing the water heater. To date no one has called to address my concerns. Again, today, I reached out to Cara, and again, no one from your company contacted me, in spite of assurances to the contrary. Initially, I thought the leak was due to my washing machine which is in proximity to the water heater. I hired a washing machine repair company and the representative showed me that the problem was not with the washing machine but your company’s water heater. I also bought and paid for a Photovoltaic system which still has not been hooked up. Please inform me about your plans to correct this issue. Ann Thayer
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Jennifer B Sft
map-marker Winter Haven, Florida

Pissed off customer

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Updated by user Jan 02, 2019

NOTHING

Updated by user Jan 02, 2019

They have not contacted me but Simply Solar did and i also contacted a news company 8 on your side and they came out and did a story on Simply Solar which is the company that worked with American Power Solutions.

Original review Nov 30, 2018
I've had issues from day one and no one will call me back or answer the phone. I paid 28,000 for the system and it has not worked properly from day one and it took a year to get the panels even hooked up. They need to be shut down.
View full review
Loss:
$28
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

This company is the worst. They installed my solar panels without permits and it took them 5 months to get the system approved and up at this point still not sure it is even working properly.

When you call NO ONE calls you back.

Because I financed my panels I had to start make the payment before the system was even approved, they promised reimbursement for the payments I had to make and I am yet to receive the last reimbursement check it has been to months.There is a young lady by the name of Danielle that works in the office and is supposed to be overseeing this but she NEVER calls back when she says she will. I am looking into seek any attorney to get this matter resolved and also to sue the company.

Guest
reply icon Replying to comment of Guest-1607737

Hello, I have had an attorney send them a letter to take everything off my house but they want to go to court. We cant afford all the court costs so i did the next best thing I called 8 on your side and they are coming out to my house on Monday to do a story.

I know exactly what your going through they never call you back.. I encourage you to call Steve Andrews with 8 on your side .

He called me back. Let me know if theirs anything else i can help you with.

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Anonymous
map-marker Ocoee, Florida

Total scam

We were smart enough to say “no” to all the sales pitch. As we kept saying No, they kept lowering the price. Does that tell you anything? BEWARE!!!!
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Jennifer B Sft
map-marker Winter Haven, Florida

Horrible Customer Service

They never anwser the phone or call you back. They should be shut down. Ive had my solar panels on for almost two years and havent saved any money on my power bill. When you call to seek help they act like they are going to help and then they never call you back. I have lost a lot of money and time trying to get them to do something to help me. I dont know who owns this company but they should be ashamed. If i could afford a lawyer i would get one but im trying to keep my credit good by paying my bills. Every time i call Simply solar to complain they blame it on American power solutions they both suck.
View full review
Loss:
$28000
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Sophie L Pay
map-marker Pine Hills, Florida

John Chorak is the best person in the company

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I had an appontment with him and he explained everything very clearly. He gave me his personal number to contact him if ever needed. I wish he could open his own company because he (John Chorak) is a very honest person!
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Anonymous
map-marker Lake Mary, Florida

Another pissed off consumer

Made agreement with them, got approved financed, the loan went straight to the company, its been over 2 months, can't get anyone on the phone, and still don't have the solar panel's. I guess I got taken (ripped off) for $ 10,000. Now, I'm stuck making the payments every month. Buyers beware!!!!!
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2 comments
Guest

Jackie, On behalf of American Power Solutions, I want to extend my sincerest apologies for the negative experience you received from our company. Unfortunately, due to a bad egg in our operations department, a small number of our thousands of customers did not receive the level of service or treatment as expected.

With that being said, our new management team, including myself, has been working diligently to correct any issues that arose. We have worked personally with each customer to provide the level of service they deserve and I would like to do the same for you, however, my records do not indicate a job for a Jackie Stone, possibly you are using a different name.

Please reach out to me in the office (321-249-**** option 1) or by e-mail (dspencer.amps@***.com) to discuss this further. I look forward to hearing from you.

Guest
reply icon Replying to comment of Guest-1563931

They are a scam! They blew the insulation in the attic and put a small attic fan on my roof.

It just blows hot air I the attic. I was told it would save me on my electric bill. Also leave the hot water her on all the time. My bill is usually $150.00 a month in the summer.

It went up to $198.00 the next month, and the following month $189.00. FPL said it was the air conditioner and hot water heater. These people are scamming people everywhere. I will not pay for the fan and have turned them over to the better business bureau.

They have tuns of complaints. DO NOT DEAL WITH THEM,EVER!

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Anonymous

Not a good company

This company is run by convicted felons and criminals . They cheat lie and steal from everyone ! They should be investigated and shut down ! They are lower then the *** on the bottom of a ocean . Look them up on Sunbiz.org and pull up their name in arrest records and mugshots . They are crooked as they walk . They should not be allowed to be in business collecting consumers confidential information . Their all liars and crooked and felons and have been to jail for long periods of time . Apparently they have not learned from their extended stay in jail because their still ripping people off and committing illegal activities.
View full review
Loss:
$10000
Reason of review:
They cheat everyone

Preferred solution: See them shut down and investigated

19 comments
Guest

This company is a fraud they will not answer the phone to fix any issues. My solar panels have never worked properly and they had some guy named Jonathon call me and acted like he was going to help me and nothing.

I spent 28,000 on my system. I'm calling the news channel next to report them they need to be shut down.

Guest

Just report them to the DBPR. They have no contractor's license in the first place and what they are doing is illegal. File a complaint: https://www.myfloridalicense.com/wl11.asp

Guest

Jackie, On behalf of American Power Solutions, I want to extend my sincerest apologies for the negative experience you received from our company. Unfortunately, due to a bad egg in our operations department, a small number of our thousands of customers did not receive the level of service or treatment as expected.

With that being said, our new management team, including myself, has been working diligently to correct any issues that arose. We have worked personally with each customer to provide the level of service they deserve and I would like to do the same for you, however, my records do not indicate a job for a Jackie Stone, possibly you are using a different name.

Please reach out to me in the office (321-249-**** option 1) or by e-mail (dspencer.amps@***.com) to discuss this further. I look forward to hearing from you.

Guest

This company workers are a set of liars. Panels installed since February, Duke came out and change meter.

Currently we still have no service so we are paying the bank as well as Duke. On 21st June Melissa called said they are processing refund over two months no check. A Nicole called said Melissa told her to handle refund.

Nicole is now telling us there is nothing she can do. These people do not return calls so we have to call from different numbers.

Guest
reply icon Replying to comment of Guest-1540341

I feel your pain WADE - We took out a loan to pay for installation of solar panels in May 2018. A couple of days later they came out and installed the fan on the roof.

Have not seen them since. I just dont understand how these people can get by with this. How many people have they actually screwed over?

We are also paying the loan (11,000) monthly. What can we do to shut these people down????

Guest

I pray to God we have not been ripped off by American Power Solutions LLC Lake Mary, FL. It has been over a month since papers were signed.

Already received the first bill on the loan we took out and paid this company for installation of solar panels.

When they were scheduled to come out - They were a NO SHOW - NO CALL. Giving them till Tuesday.Should have prayed to God first!!

Guest
reply icon Replying to comment of Guest-1501326

Have they finished the job yet? and are you satisfied?

Guest
reply icon Replying to comment of Guest-1563181

No, Marshall they have not. I guess you can't finish a job you haven't started.

They will not answer my calls.

How can these people get by with this? How can they sleep at night?

Guest

Would not recommend them to anyone. Total rip off.

They are only after your money, they could care less if they are truly helping you to lower your electric bills. It is impossible to get them to do a service call let alone answer the phone.

Guest
reply icon Replying to comment of Guest-1412401

Did they ever install solar panels?

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