Crooks pearls are misrepresented con artists in my opinion

Ordered 8mm pearl earring and you get nothing like that mm. I tried to communicate with Marc and thought all was going well, he agreed to upgrade a 6.5 to 7 mm max to 9 just to fulfill his 8mm scam in my opinion i ordered; or refund, then went radio silent. He does not want complaints or actions but will not clearly make it right 600.00 out do not deal with this co. dishonest to the max with our exp. will go legal.

User's recommendation: Do not buy from this company a real mistake.

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ID
#2586598 Review #2586598 is a subjective opinion of poster.
Location
Walnut, California
New Reviewer

This place seems like an online scam.

What is going on at American Pearl? I purchased a pearl neckless on 12/11/2018 from American Pearl. I got one emailed receipt at the time of purchase, which states that I have already gotten another email detailing shipping, and instructions for tracking shipping. However that email never came. My pearl neckless never came as well. Since then I have contacted American Pearl on 3 different occasions during business hours, both by phone and by "live chat". No operators are ever available by live chat. The person who answers the phone is only a "receptionist", not an actual customer service agent and has no access to my account. He/she says she will take my info and forward it on to a customer service agent who will call me. Needless to say, I never get a call or email back from customer service. I have now begun to think this company is all an internet scam. Either that or the worst customer service one could possibly imagine. Has anyone else had this experience?
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ID
#1433342 Review #1433342 is a subjective opinion of poster.
Location
Eden Prairie, Minnesota
Service
American Pearl Shipping Service
Reason of review
Poor customer service
Loss
$220
Preferred solution
Full refund

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