Anonymous
map-marker Ballwin, Missouri

Disassembly instructions

I have an issue with disassembling an American Leather comfort sleeper. I contacted customer service and Chrissy Haro was wonderful.

I sent pictures explaining what the situation is. She in turn sent them to the factory for a solution.

I contacted her this morning and still no reply from the factory. Im on a short time frame with a move coming up to get it apart

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Gary M Evh
map-marker Eagle, Idaho

My recliner leg support does not work

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I would like instruction on how to fix the fact that the leg support does not rise up when I recline the chair.

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Preferred solution: A repair or instruction. On how to do so myself.

Wenda T
map-marker Fishers, Indiana

Poor product quality and poor customer service.

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American Leather - Poor product quality and poor customer service.

Bought Sarasota sofa and after only 3 weeks seat and back cushions severely wrinkled with indentations. Company says it's normal!!

Just got off the phone with Chrissy at AL who gave me phone number of field manager? who's supposed to assist me and the number is disconnected!!

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Pros:
  • Lovely furniture designs
Cons:
  • Poor construction and materials

Preferred solution: Full refund

User's recommendation: American Leather does not stand behind their products.

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