American Leather
American Leather Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 3 reviews; consumers are mostly dissatisfied, praising design but citing poor construction, high price, and service problems.
Key Takeaways for Future Customers
- Read American Leather reviews to weigh design appeal against reports of material and build issues.
- Expect potential delays or difficulties with customer service and warranty handling.
- Consider cost versus reported quality and clarify refund or billing policies before purchase.
Negative Feedback / Risk Areas
- Repeated American Leather customer complaints about poor product quality and construction.
- Reports of unresponsive customer service and problems obtaining refunds or exchanges.
- Payment and billing disputes reported by vendors and delivery partners.
Positive Feedback
Customers consistently note lovely furniture designs and product variety, and occasional helpful interactions with staff.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 3 reviews; consumers are mostly dissatisfied, praising design but citing poor construction, high price, and service problems.
Key Takeaways for Future Customers
- Read American Leather reviews to weigh design appeal against reports of material and build issues.
- Expect potential delays or difficulties with customer service and warranty handling.
- Consider cost versus reported quality and clarify refund or billing policies before purchase.
Negative Feedback / Risk Areas
- Repeated American Leather customer complaints about poor product quality and construction.
- Reports of unresponsive customer service and problems obtaining refunds or exchanges.
- Payment and billing disputes reported by vendors and delivery partners.
Positive Feedback
Customers consistently note lovely furniture designs and product variety, and occasional helpful interactions with staff.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Payment issue!!! URGENT
- - Three loads delivered with no damage; receiver signed.
- - Proof attached; RPM Expedite USA hasn't paid after 2+ months.
Hello,
My name is Sam. I'm from Tash Trans INC, the transportation company that did 3 loads for your company and didn't get paid.
The first load was delivered to your facility at 4501 Mountain Creek Parkway, Dallas, TX 75236.
The second and third loads show your company name as the shipper.
All 3 loads were delivered without any damage or issues. The receiver's contact signed the paperwork, acknowledging they received the freight without any issues.
I have attached proof of the deliveries, signed by the receiver, showing that the loads were delivered in good condition.
The brokerage named RPM Expedite USA, whom you hired to move your freight, doesn't want to pay us. They're only telling entirely fabricated stories, promising to pay us very late, well past their contracted pay time of less than 20 days. It has been more than 2 months, and I still have not received payment. Two days ago, they confirmed via email that they're not going to pay me, spinning yet another fake story.
According to FMCSA regulations, if a brokerage is a scam, the shipper and receiver are generally held responsible for paying the transportation company, even if they have already paid the fraudulent broker. The law tends to protect the carrier and ensure they receive payment. This could result in the shipper needing to pay twice if the broker does not pay the carrier.
I don't want to think that you are cooperating with them in their illegal actions, so please help us figure out these issues as soon as possible. The amount of money they owe us is significant.
Looking forward to hearing from you soon.
Preferred solution: Payment
Ballwin, Missouri
Disassembly instructions
- - There is an issue with disassembly; Chrissy Haro forwarded pictures to the factory.
- - No reply yet from the factory; time is tight for a move.
I have an issue with disassembling an American Leather comfort sleeper. I contacted customer service and Chrissy Haro was wonderful.
I sent pictures explaining what the situation is. She in turn sent them to the factory for a solution.
I contacted her this morning and still no reply from the factory. Im on a short time frame with a move coming up to get it apart
My recliner leg support does not work
I would like instruction on how to fix the fact that the leg support does not rise up when I recline the chair.
Preferred solution: A repair or instruction. On how to do so myself.
Poor product quality and poor customer service.
- - Sofa cushions wrinkled and indented after 3 weeks.
- - The company says this is normal; Chrissy at AL gave a field manager's number, but it's disconnected.
Bought Sarasota sofa and after only 3 weeks seat and back cushions severely wrinkled with indentations. Company says it's normal!!
Just got off the phone with Chrissy at AL who gave me phone number of field manager? who's supposed to assist me and the number is disconnected!!
- Lovely furniture designs
- Poor construction and materials
Preferred solution: Full refund
User's recommendation: American Leather does not stand behind their products.
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