Anonymous
map-marker Frisco, Texas

American Laser Skincare Refund Policy Review

This is the worst company ever! They never refunded me, unprofessional staff. Will never go back !
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Reason of review:
Problems with payment
Anonymous
map-marker Colleyville, Texas

Out over $380.00

I pre-purchased a customized skin care package - designed by Lauren Morgan the Clinic Manager at the time. With 3 Vitalize Peels and 4 Silk Peels, I would receive a free Foto Facial (which is originally what I went in for). I travel on business but was told and confirmed that there were other ALS clinics where I would be. I only had half of the treatments before ALS filed bankruptcy and could not reach anyone. Oddly enough - almost a year later Jordan from VIP Med Spa called and stated they had the ALS client list and would make good on the original treatments. I called today to schedule, only to speak to Lauren Morgan the Clinic Manager who first said she could do one appointment, when I said that is not right and asked about Jordan's call, Lauren said there was nothing she could do at all for me, they were not honoring ALS treatments and that Jordan no longer worked there! I am out $381.20.
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Loss:
$381
Cons:
  • Unfinished services
  • Unprofessional staff
  • Stole money
Reason of review:
Purchase not fullfilled

Preferred solution: Full refund

Anonymous
map-marker Phoenix, Arizona

Thank God they are bankrupt!

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I paid over $2000 to American Laser Skincare in Glendale AZ for EMatrix treatments to combat sun damaged to the skin on my face. I was to receive 5 treatments, with a follow up treatment 1 year later. I was also supposed to receive 3 "complimentary" microdermabrasion treatments after the 4th EMatrix treatment. At first, I did not notice any improvement in my skin texture or color. They said "be patient, it can take several months for the collagen to be stimulated and see results". I should have known then I was in trouble. Several months after the 4th treatment, I began to notice brown spots on my face identical to the square tip of the machine wand they used on me! The brown spots are still there 5 years later. They called me several months after the 4th treatment to tell me they had receive FDA approval to increase the strength of the EMatrix machine and I should sign up for more treatments. Of course, I never went back, not even for my 5th follow up the next year. I wanted nothing to do with them. Now, thankfully, they are out of business, but sadly, I see other laser centers offering EMatrix treatments for less than half of what I paid. The tried and true methods of skin resurfacing are still your best option outside of a face lift.
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Loss:
$2000
Cons:
  • Being ripped off
  • What their services did to me
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Anonymous
map-marker Phoenix, Arizona

Other Product Review

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More than $5000 gone because of this place
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Reason of review:
Pricing issue
Griselle Gtw
map-marker Worcester, Massachusetts

American Laser Skincare Facial Treatment Review from Worcester, Massachusetts

I stop doing payments to fortiva.where I get the credit to pay my America leaser treatment. I did 4 treatment for emetrix leaser.for acne they didn't work and they told me I have to buy more treatment to see a better results.but in the other treatment I have a bad reaction in all my face u get infection.because of that they give me 12 free treatment but I never received.and they want me to pay for 4 treatment when I only get 1 because the infection.they make me crazy all the time calling me to pay for bad job and for something I don't received completely .. and that affect my credit . Is 2.ooo $ I lost
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Reason of review:
Bad quality
Anonymous
map-marker Massachusetts, United States

American Laser skincare does not know what they are doing

I was promised treatment for the dark circles around my eyes, these people had me drove from CT to MA, charged me $2000.00 and said I will need 4 treatment in order for it to clear up, as soon as I received the first treatment I call and let them know that they do not know what they are doing and would like my money back because it's all a lie, they continued the game with me and said I need to come and continue the treatment but nothing never work. I need to get my $2000.00 back how can I get it back? can someone help me
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Loss:
$2000
Cons:
  • Not experience with certain problems
  • Non satisfied with their products
Reason of review:
did not received what i was promised

Preferred solution: Full refund

Anonymous
map-marker Glen Burnie, Maryland

I need a refund for services not rendered!

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I paid almost $1600 for IPL and microdermabrasion. When I tried to call the Columbia, Maryland location last winter, I found out that the center had closed. I had two IPL sessions remaining out of 5 (possibly more, because I had an adverse reaction to the microdermabrasion and they said I could just have more IPL sessions instead). Needless to say, I am now looking for some kind of refund since the company is now closed and I didn't receive all my treatments. Hopefully, there is going to be a class action suit. These people should not get away with just taking consumers' money without rendering the services promised. Truth be told, the treatments really didn't work, but I figured that I paid for them, so I should use them. My email address is acmowry@***.com
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Loss:
$1577
Cons:
  • No information about closure
  • Treatments were expensive and didnt work
  • No refund
Reason of review:
all treatments not received and business closed without refunding my money. also treatments had no effect.

Preferred solution: Full refund

Anonymous
map-marker San Jose, California

Lawsuit?

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Any ideas on how to start a class lawsuit? We should get our money back.

Does any one know if the financial office is part of the company?I call them and they told me that they are not (hard to believe since the have american laser as part of their denomination) .

The requested that I continue paying them for the treatment I did no received.

Please, let me know if you have any idea to where to complain in order to start legal steps toward a lawsuit. Somebody should be responsible and I don't understand why do I have to pay for a treatment I did not get.

View full review
Loss:
$3000
Reason of review:
Problems with payment
25 comments
Guest

Yes I do. This also happened to me.

I have a lawyer, working on starting a class action lawsuit. kaufmanj33@***.com

Guest
reply icon Replying to comment of Guest-1632347

I didn’t think it was possible. I would love to know the status!

Guest

Treatment not for dark skin tone , left scares on my face and neck !!!! Will never ref anyone here , always check a company reviews first !!!!

Guest

I over heard on TV yesterday that there is some resolution? on the lawsuit but didn't get the details.

Can someone clue me in? I and my granddaughter got screwed!

Guest

I paid $7,000 for a full body in 2006/2007 and they kept rescheduling my appointments or canceling them or their lasers weren't working on the days of my appointment...my "warranty" expired and in order to get additional treatments, I'd have to go in and the manager would need to take pics of my hair and submit to corporate. Well, I never heard back and now they are closed!

I still have to shave every day and they stole $7,000 from me!!! I need to sue these ***!

Guest

I was floored when I found out that they closed! No warning no call!

Just canceled my appointment and then bam they are gone!

I will not pay on the credit card that I got for this tx since I have NOT finished TX. Super upset about all of this!

Guest

I filed my dispute with Comenity almost 60 days ago and they still have not resolved it. Obviously I financed my treatments and did not pay in advance.

I received 3 of the 8 treatments I purchased. The individual I spoke to at Comenity (who was NOT in the dispute department) said that most of the services I purchased that I had not received had expired so I was still going to owe money. EXPIRED? I purchased these services in April and July of 2014 and ALSC closed in November.

How are they expired? She also said if I didn't use the treatments I purchased within 60 days, I still owed for them. I tried to explain that the treatments I purchased take a year or more to complete (full leg hair removed, bikini line) and she tried to tell me that just Comenity's "policy".

I would love to join a class-action suit if one comes up.

Guest
reply icon Replying to comment of Guest-960138

Who did you file the dispute with? I cannot find any numbers with anyone! Very upsetting they owe me $1200

Guest
reply icon Replying to comment of Guest-960138

I purchased a 1,000 lower leg package. I had a treatment and then went back for another and there was a sign on the door that the clinic had closed.

I paid my account in full 3 weeks before the clinic closed. I also worked with Community and they originally put a $1,000 credit on my account. They have now removed the credit and said that the dispute is more than 60days old and no longer valid. I am furious.

I can't find any way to get in touch with someone at American Laser to request that they provide me with a refund or laser hair removal through another provider.

I am baffled at what a horrible company they turned out to be. Absolutely no integrity whatsoever.

Lauren Heatherly

laurenheatherly@***.com

Guest

I am still own American Laser over $900 but I have to finish the treatment. We need to do something to get our money back refund or lawsuit.

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Anonymous
map-marker Minnetonka, Minnesota

American Laser Skincare Service Review

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Spent thousands on services I will never receive now that they are bankrupt. Looking forward to suing someone...
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Levonne Uuu
map-marker Chicago, Illinois

Other Product Review

they stole my money $3000 .00 and closed their office I have to pay to Comenity bank . Fraud
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Reason of review:
Problems with payment
Khayden Foa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Barbara, California

American Laser Skincare - Laser Hair Removal Review from Santa Barbara, California

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American Laser Skincare - Laser Hair Removal Review from Santa Barbara, California

Lindsay from Santa Barbara, CA. Loyal customer since 2009 event after thousands dollars spent with minimal satisfaction as hair removal machines were out dated & didn't seem to be effective.

My lip was burnt & all pictures/evidence lost. Earlier this year 2014 decided to try new laser machine & managers discount with complimentary passes on previous treatment areas. I paid in full for my legs and arms in addition expected my previous areas lip, under arm & Brazilian to be serviced. Paid up front & in full on 8/4 had initial visit to do test spot, then got run around.

Called in November with no response I decided to go in the office to schedule in person but found a note on the door. The phone numbers are not in service & website has no info! I've been on the local News, filing BBB, police report & further action necessary for my treatments or refund. This is a horrible for many of us & employees that had no idea.

Please if you read this I welcome any feedback & advice. I want guidance, what to do as I recently was laid off from my job now working part time, no money for a attorney. Would like this resolved, know I'm not alone!

Please help :( NO refund received yet. Email:

Lindsaycullom@***.com

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Reason of review:
Not as described/ advertised
1 comment
Guest

Hi I am a former employee and they owe me money too. You need to go the Delaware bankruptcy court website asap and file a claim.

I think the claim needs to be made against Bellus acquisitions they are the capital investment firm that owned and decided to close ALS in such a *** way. Good luck I hope you get your money back.

Kaleena Bep

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lombard, Illinois

American Laser Skincare Laser Hair Removal Review

I had prepaid for packages for last hair removal and they are no longer in service. How do I get my money back?! Or get any treatments. Every location in the Chicagoland area is shut down. This is b.s. I would like to be contacted 630461**** Mari
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Reason of review:
Pricing issue
Anonymous
map-marker Johns Creek, Georgia

Tremendous Loss, Little Services Rendered.

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It's been almost a year now and this is still going on. I saw an ad online that lead me to inquire about a free consultation for laser hair removal with ALS. I convinced my sister to go with me and we went to the Johns Creek location in Georgia. We both went in and the office manager, DeVonne (sp) pushed for us to purchase right then, and unwisely, I went for it because it was something I'd already been wanting to look into for some time. I financed hair removal services for both mine and my sister's legs to be treated. The services totaled over $4000 and were financed by both, Fortiva and Comenity. My stomach was immediately in knots but I thought, over time, this would work well for me. We'd received only two treatments when, one morning, we showed up for our appointments to closed doors. Worst decision of my life. I've spoken with Comenity about it a few times and they seem to understand but the problem is that they're unable to contact ALS about the history of my services. Does anyone else have experience with this? Now I'm stuck with this debt and there is no clear way out. I refuse to pay for services I never received. Who can I get in touch with? How can I join this suit against American Laser Skincare?
View full review
Loss:
$4000
Cons:
  • False claims
  • Non satisfied with their products
  • No refund
Reason of review:
Overpriced & Underserved

Preferred solution: Full refund

2 comments
Brynda Oib

Contact Rip off Reporter Danny Leighton as I did (Former American Laser Skincare customer) now facing collection agency ruining my credit.

He is investigating story on a deadline for writing story so please contact asap.

Danny Leighton Cell# (310) 877-****

email: dannyleighton50@***.com

Thank you for listening.

Guest

I am stuck with a debt too from them, refused to pay and now its affecting my credit. i reported this to the fdic, comenity bank where the loan is from, bbb, and the bankruptcy court of delaware.

had no luck. please do let me know if you have any luck with this.

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Anonymous
map-marker Worcester, Massachusetts

American Laser Skincare Zerona Fat Melting Treatment Review

i need my money back
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Reason of review:
Bad quality
Anonymous
map-marker Westford, Massachusetts

American Laser Skincare

I am not sure of the relationship between American Laser Skincare and Skin MD but Dr. Flashner is indeed an expert in his field. I was refunded monies not yet used from the financing company at American Laser Skincare. There is a way to recover you monies by filing a claim which can be done on-line. Companies do foreclose and people need to continue their careers. I was glad to learn that he is still in the area and plan to make an appointment soon. Ann is also very qualified and together they make a great team. Good luck to them in their new venture. Jackie Smith
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Reason of review:
Poor customer service
1 comment
Guest

Read your review on line in regards to American skin Laser company. What website do you go into to file a claim.

I am one of the dissatisfied customers.

I spent around $2000.00 for fillers & botox in one session with almost no results. Botox Botched

JCS