Richard B Xxs

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Very poor response.

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Do not insure with this Company. I mistakenly made an overpayment on one of my homeowner's policies, and almost immediately made them aware of the fact and asked them to reverse the charge on my credit card. They acknowledged that I had overpaid, but would not refund the credit card. Instead they told me I would have to wait to get a check in the mail. REALLY? If you pay with a credit card then surely you should have the right to get it reversed? According to this shady company that is not their policy and there is no-one you can escalate this to. This is total B*****t. Avoid them because if you have to make a claim, I suspect you will run into the same delaying tactics so they can hold onto your money as long as possible.
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Preferred solution: Full refund

User's recommendation: Avoid

Henry E Mvp

Over 30 days after Hurricane Irma, still no help from AII

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Very disappointed with American Integrity Insurance Group. Hurricane Irma damaged my roof and my home over one month ago. The day after Irma hit I filed a claim. Over one month later, I am still waiting to get help for coverage that I paid for. Numerous calls and emails go without response. Neighbors with other homeowners insurance have been paid for repairs already. So wrong....
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Reason of review:
Order processing issue

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Apr 23, 2021

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Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

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