Gabrielle G Gsz

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 Verified Reviewer | map-marker Laurelton, New Jersey
#3647768 
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The Level of Incompetency is STAGGERING!!

1.0
AVOID AT ALL COSTS! The level of incompetence is STAGGERING!! I financed my car thru them and paid the loan off on 5/19. I called on 5/26 just to confirm the title had been sent to them from their corporate office and was assured it was mailed out to me on the 25th. I called again as I still didn't have it by June 1. I was told to call back if it was not there by this Monday, the 6th. I waited an extra day but it was not in the mail. I called again and was told it had been sent to a dealership in another state!!! They didn't even have the courtesy or decency to let me know, lied to my face!! I have a buyer who needs the title! It's a 20 year old lady who is starting her first job...and it's her first car. And I am getting ZERO help from AH! They grudgingly agreed to overnight it to me...when the dealership gets it back to THEM!! Problem is, they don't even have the correct contact info for them!!! The SUPERVISOR I spoke to HAD TO GOOGLE IT!!! SRSLY?? So now I am waiting here for them to FIX their screw up. And it's NOT the first one! I called to set the payment up to include an extra amount to apply directly to principal. I had a CSR walk me thru it to be sure it was done correctly...and a few months later...NOPE. It was set to the side to accumulate until it reached a full payment and applied THEN...not each month as I instructed. NEVER, NEVER AGAIN!! I will be closing all of my accounts with them.
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Loss:
$13000

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT USE

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