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American Heritage Credit Union

American Heritage Credit Union

americanheritagecu.org
What is your customer experience with American Heritage Credit Union?

American Heritage Credit Union Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • American Heritage Credit Union has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "DO NOT USE".

  • Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.

Gabrielle G Gsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Laurelton, New Jersey

The Level of Incompetency is STAGGERING!!

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AVOID AT ALL COSTS! The level of incompetence is STAGGERING!!

I financed my car thru them and paid the loan off on 5/19.

I called on 5/26 just to confirm the title had been sent to them from their corporate office and was assured it was mailed out to me on the 25th. I called again as I still didn't have it by June 1. I was told to call back if it was not there by this Monday, the 6th. I waited an extra day but it was not in the mail.

I called again and was told it had been sent to a dealership in another state!!! They didn't even have the courtesy or decency to let me know, lied to my face!! I have a buyer who needs the title! It's a 20 year old lady who is starting her first job...and it's her first car.

And I am getting ZERO help from AH! They grudgingly agreed to overnight it to me...when the dealership gets it back to THEM!! Problem is, they don't even have the correct contact info for them!!! The SUPERVISOR I spoke to HAD TO GOOGLE IT!!!

SRSLY?? So now I am waiting here for them to FIX their screw up. And it's NOT the first one! I called to set the payment up to include an extra amount to apply directly to principal.

I had a CSR walk me thru it to be sure it was done correctly...and a few months later...NOPE. It was set to the side to accumulate until it reached a full payment and applied THEN...not each month as I instructed.

NEVER, NEVER AGAIN!! I will be closing all of my accounts with them.

View full review
Loss:
$13000

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT USE

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