American Handyman Service Reviews
American Handyman Service Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report negative sentiment: complaints focus on poor customer service, reliability problems, and a high price level for American Handyman Service.
Positive Feedback
Positive feedback is minimal; reviews do not highlight reliable service or value.
Negative Feedback / Risk Areas
- Frequent American Handyman Service reviews cite billing disputes and excessive hours billed.
- Customers report ignored customer complaints and difficulty obtaining receipts for supplies.
- Concerns include high charges, unclear billing, and limited responsiveness to refund requests.
Key Takeaways for Future Customers
- Get a written estimate and hourly agreement before work begins to avoid billing disputes.
- Request receipts for supplies and document technician hours if you expect to pursue customer complaints or refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report negative sentiment: complaints focus on poor customer service, reliability problems, and a high price level for American Handyman Service.
Positive Feedback
Positive feedback is minimal; reviews do not highlight reliable service or value.
Negative Feedback / Risk Areas
- Frequent American Handyman Service reviews cite billing disputes and excessive hours billed.
- Customers report ignored customer complaints and difficulty obtaining receipts for supplies.
- Concerns include high charges, unclear billing, and limited responsiveness to refund requests.
Key Takeaways for Future Customers
- Get a written estimate and hourly agreement before work begins to avoid billing disputes.
- Request receipts for supplies and document technician hours if you expect to pursue customer complaints or refunds.
Media from reviews
Excessive number of hours billed
- - Charged $435.48 for 7 hours; about 3 hours worked.
- - Only one 3x3 ft hole patched.
- - No receipt for supplies; management unresponsive.
Their technician charged us $357.00 for his work plus $78.48 for supplies for a job done on Feb 02, 2018. It was supposed to be a per hour paid job.
Doing a math, it appears that their technical worked for 7 full hours. As a result, he managed to only patch ONE hole in the wall (3x3 feet)in the outside wall. Their technician showed up at approx. 7:45.
Without starting doing any repairs, he disappeared to "get supplies" and was gone from exactly 8:30 until 10:30 am. Supplies turned out to be a can of plaster and a metal net, and not any kind of hard to find supplies that justify being gone for 2 hours. The technician showed up at 10:30 and finally started patching the hole. Then he was gone for some time again, came back and resumed working.
He was gone before 1pm. Therefore, real work time will barely account for 3 hours. A family member was on the premises at all times and observed the "work" schedule. If we switch to the work product instead, then it is obvious that a specialist should be able to patch more than just ONE (1) hole in the wall.
While trying to talk to the manager to resolve this issue, I was yelled at and directed to wait for the technician's call. Instead of calling me, he called my husband (who was unaware of the dispute at the time of the call) and insisted he worked for 7 full hours. This call was followed up by my letter with an invitation to resolve the dispute, which still remains unanswered. Instead of resolving the issue, I was charged $435.48, including the supplies.
NO RECEIPT was provided for the supplies shopping. I would not have disputed the supplies charge if the technician showed up with them. Since he was gone for 2 hours one time and for approx. one hour later (maybe an extended lunch break?) and was looking for the supplies, I requested that I was provided with a receipt.
This request was ignored as well. The oral agreement that my husband had with them was for a full day of work at the rate of $50.00/hour. During that time, like I already said, only 1 hole was patched.
My other question is: why am I supposed to pay for a non-accounted for, extended absence and undocumented purchases? And yet another question: why does management ignores client's complaints in its entirety?
- Customer service
Preferred solution: partial refund for hours not worked
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