New Reviewer

AMERICAN FINANCE

I received extremely poor customer service. During the call, I asked a rep for assistance in setting up a payment arrangement. The associate scoffed upon my request and advised that I had until 5:00pm THAT DAY to make the payment in full. He stated that if I did not make the payment that my account was at “risk” I asked for a supervisor to assist me. The supervisor, who provided her name then asked me (if I needed help spelling that) advised that she was doing me a favor by giving me until Friday THREE DAYS to make payment in full. She then proceeds to tell me all the things that the company CAN NOT do for me. I asked her who could help me, and she said “she was it". I hung up without any payment arrangement feeling completely annoyed at the treatment I received while trying to make some type of payment. I have never experienced an incident like this one. It was extremely disheartening that I could not receive the assistance I was requesting. I was treated very disrespectful the supervisor spoke in a very condescending matter and was very rude! DO NOT USE THIS COMPANY!
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ID
#425500 Review #425500 is a subjective opinion of poster.
Location
Tarzana, California
Loss
$8000

Paid off bill in full,get another bill

I paid this bill completed off,before the due date. overnighted the pay off. ($5,281.18) two weeks later I get a bill for $49.83. They call it Reg Purch Purch date 09/05/07. Now the only thing missing is a kiss, becuase this company will (4 letter word) u know the drill. American finco u sucks. I will report this too your State Attorney Office. That all I had to say, but i need at least 100 words, before i can post my complaint, now i need twelve, Please stay away from this company, no bull
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ID
#127098 Review #127098 is a subjective opinion of poster.
Location
Reston, Virginia

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