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AMERICAN FINANCE

I received extremely poor customer service. During the call, I asked a rep for assistance in setting up a payment arrangement. The associate scoffed upon my request and advised that I had until 5:00pm THAT DAY to make the payment in full. He stated that if I did not make the payment that my account was at “risk” I asked for a supervisor to assist me. The supervisor, who provided her name then asked me (if I needed help spelling that) advised that she was doing me a favor by giving me until Friday THREE DAYS to make payment in full. She then proceeds to tell me all the things that the company CAN NOT do for me. I asked her who could help me, and she said “she was it". I hung up without any payment arrangement feeling completely annoyed at the treatment I received while trying to make some type of payment. I have never experienced an incident like this one. It was extremely disheartening that I could not receive the assistance I was requesting. I was treated very disrespectful the supervisor spoke in a very condescending matter and was very rude! DO NOT USE THIS COMPANY!
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ID
#425500 Review #425500 is a subjective opinion of poster.
Location
Tarzana, California
Loss
$8000

Paid off bill in full,get another bill

I paid this bill completed off,before the due date. overnighted the pay off. ($5,281.18) two weeks later I get a bill for $49.83. They call it Reg Purch Purch date 09/05/07. Now the only thing missing is a kiss, becuase this company will (4 letter word) u know the drill. American finco u sucks. I will report this too your State Attorney Office. That all I had to say, but i need at least 100 words, before i can post my complaint, now i need twelve, Please stay away from this company, no bull
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ID
#127098 Review #127098 is a subjective opinion of poster.
Location
Reston, Virginia

About

Summary

American Financial Group is a holding company. American Financial Group was founded in 1872 in Cincinnatti, Ohio. Today the company deals with casualty and property insurance, sale of annuities traditional fixed, variable and indexed, and commercial products for different kinds of business. American Financial Group aims to help businesses to reduce their financial risks by acquiring insuring products. The company aims businessmen to mange risks. American Financial Group provides products and services that are aimed to meet any kind of financial risk that customers meet. Dealing with American Financial Group guarantees businessman safe and reliable financial state that hardly can be impacted by risks.

AMERICAN FINANCIAL reviews and complaints
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