American Financial Credit Services
American Financial Credit Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review. Consumers report dissatisfaction with customer service, high prices, and aggressive collections; a reviewer described staff as rude and condescending.
Positive Feedback
There are no notable positive comments in available American Financial Credit Services reviews.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude, condescending phone interactions and poor customer service.
- Fees and billing practices, including added phone payment and collection fees, caused strong dissatisfaction.
- Late notice and collection timing complaints related to property tax collections and collections handling.
Key Takeaways for Future Customers
- Expect limited product diversity and a reported high price level; verify fees before paying over the phone.
- Document notices and communications; escalate to auditors or BBB if unresolved due to reported billing and collections issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review. Consumers report dissatisfaction with customer service, high prices, and aggressive collections; a reviewer described staff as rude and condescending.
Positive Feedback
There are no notable positive comments in available American Financial Credit Services reviews.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude, condescending phone interactions and poor customer service.
- Fees and billing practices, including added phone payment and collection fees, caused strong dissatisfaction.
- Late notice and collection timing complaints related to property tax collections and collections handling.
Key Takeaways for Future Customers
- Expect limited product diversity and a reported high price level; verify fees before paying over the phone.
- Document notices and communications; escalate to auditors or BBB if unresolved due to reported billing and collections issues.
Turn one complaint into a collective action
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- - Owes Beaufort County back taxes for a 2022 vehicle and faces a $150 penalty.
- - No notice was received and online records show no 2022 notice.
Received a reply from corporate to BBB, telling me that they only charge $1 for payment over the phone (I was told by the collection company it was $15), and that the penalty was $62 instead of $150. I replied back letting them know that somebody’s figures aren’t adding up, and I would unwillingly go ahead and pay the taxes plus the $1 payment fee, but I refuse to pay the collection company their fee.
Between talking to a live person in 2 different departments and emailing 5 different people, no resolution as of today!
I never received a notice from Beaufort County tax office. When I looked online, it shows that there was not anything sent out for 2022. I have since moved out of the state thanks to a man that I didnt know, broke into my house and me being scared to stay in that town.
When I spoke to Beaufort County Monday, I was told that there is $150 penalty. I promise you that if I had received a bill, it wouldve definitely been paid before the due date which was May 31, 2022.
However, now that its past the 120 days theres $150 penalty that I have to pay since 2022. I have been on disability due to back surgery and unable to work. Beaufort County tax office said they only send out 1 notice, and
I asked if theres any possible way that the $150 fee could be waived this one time. With my disability check and the Medicare insurance coming out of it, only leaves me $1374 to live off of per month.
I was told to call the tax assessor because they are the only ones that can determine if they could, so I called them and was told that I would need to call the auditor and they told me that it would be up to the DMV.
After emailing SC Treasury, auditors, DMV, i unwillingly called the collection company to just pay it and be done with it, since nobody could (or would) help me. Then AFC tells me that theres an additional $15 fee for paying over the phone PLUS their fee $67! I refused to pay it, and said do what you have to do. I filed a complaint with the BBB yesterday.
I just find it amazing that the collection company never tried to contact me for 2 years until AFTER Beaufort County decided to start charging the $150 fee February 2024. I am so PISSED that Ive put notice about them on Yelp, Beaufort website, BBB, and now you, and trying to find out who is above the Treasurer, so I can email them next.
Preferred solution: Price reduction
User's recommendation: They were rude and condescending!
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