New Reviewer

Incorretly made lower denture/Impatient Dentist

Update by user Jul 30, 2018

7/30/18 - Still unresolved. Dr.

Carney never responded to the Better Business Bureau complaint that I filed. I have since gone to Affordable Dentures in Morristown and in 31/2 hours I have a full mouth of teeth. The dentist there said he does not make the type of dentures Dr. Carney made for me.

He said the boot around my one tooth would actually cause that tooth to decay faster. Still say Dr. Carney and American Family Dentistry provided me with a POOR QUALITY denture, explained very little, did not care about me or my health and ability to eat. Seems to me they only want to deal with patients who do have teeth they can fill, bridge, crown, pull, etc.

Totally different experience at a place that does nothing but dentures! VERY, VERY HAPPY with Affordable Dentures in Morristown, TN!

Original review posted by user Jun 29, 2018
Dr. Charles Carney provided me with an unacceptable lower denture and does NOT care now that all the money has been collected 3/21/18 had 2 teeth pulled & first impression taken for new lower denture. 3/21/18 paid 1/2 of my portion of new denture. Have been back approximately 6 times to get more cut off this oversized, too small of teeth denture. I live a minimum of 1 1/2 hour away from Dr Carney & they are aware of this. Dr. Carney cut out the back side of a boot around the one tooth I have left on the bottom despite saying he "would not touch that" when I complained about how the gum on the denture looked on the front where everyone can see. Food goes in around the tooth because he did what he said he would NOT do & cut around that boot. The denture is quite a bit larger than the partial I currently have. It is too long for my mouth which makes my jaws hurt because it is pushing against where my jaw opens. It has lots of rough places which cut into my gums. It rubs on two places where my bone sticks out towards the inside of my mouth. When I first got it I could barely get it into place because it was so malformed and tight. Told Dr it makes me panic when trying to remove it, which is when he cut the back of the boot. He has given it back to me several times with the paste he puts on it to grind off sharp places & also fails to go back & polish it smooth. He doesn't want to deal with me or trying to make it fit which at this point he cannot fix it. He & his assistants have told me many many times, "we can take it off but we can't put it back." So by cutting out the boot it can no longer be "put back." I have left seven or eight messages for the Dr to call me and/or refund my money. He finally called one of my phone numbers, even tho I have been assured that he was given both numbers & instructed to call both if not reach me at the first one. He called from his assistants cell phone & ONLY called my home phone to "see what the problem is." I have left the message saying what the problem is & have told same to his front desk personnel. This one & ONLY call from him happened after I left the message saying, "If I do not receive a call from someone in your office today, I will report you to the BBB & anyone else I can think of." I called the insurance provider to inquire about his payment & was old that the type of policy I have pays the Dr every month whether or not I come see him. Given that I am in dentures with only 4 teeth left, prior to August, 2017 when I had one pulled & then 2 more in March, 2018 he did NOT see me, but received a monthly amount for me simply because I am one that insurance plan. I feel sure I left out some of the dates but know they have all the dates on record. Long & short of it is I waited 2 months plus to get an unacceptable denture & have returned 6 or 7 times trying to get it to fit right. I have left repeated messages, the last one was last Friday, 6/1, asked that he call both numbers/NO CALL from Dr or anyone. Left me in dentist chair for 45 minutes while listening to him & his staff cut up & laugh. Then when he comes to me he is always in a rush & brushes me off & rushes me out. When my 2 teeth were pulled out on 3/21 it was over a full month later & lots of crying & complaining only part before they cut off the sharp metal parts that came up & around the teeth that were pulled. This made it very difficult to eat as the old partial constantly pops loose when eating. Assistant said," We should have cut these off to begin with." My teeth affect my health. Just want my dentures to look & feel good!
View full review
ID
#1291545 Review #1291545 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Product
American Family Dentistry Dentures
Cons
  • Rude and impatient
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund

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