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Unbelievably I have made 5 attempts and spent 3 1/2 hours on the phone over last 2 weeks to get spending alerts set up for the additional cardholders (wife and daughters I added) and my own primary card. After 4 attempts averaging 45 minutes per call--No spending...
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Anonymous

BOb Walker After AMEX FINALLY came to the conclusion spending alerts can not be set-up for the additional card holders I gave up and decided to keep my membership as I do enjoy the overa...

Anonymous

trout hunter I became a "member" back in 1979. I have never had one iota of a problem with AMEX any where in the world. One time I left my card in a restaurant in Grand Junction, CO and re...

2.5
I liked
  • Past product offerings
I didn't like
  • Inability to solve it issue
  • Inability to resolve a problem that cost me time and oney
  • Customer service
#999527
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Because of the inexperience of American Express Customer Service and the mis-information, I am now out of 2700. I purchased at laptop and it was stolen. I called Amex the day it was stolen and spoke to a CS Rep. I was told that my 90 days expired for a claim, BUT... if...
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1.0
I liked
  • Worse nighmare
#997231
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Terrible customer service. You call into AE and get a rotation of many countries and CS representatives who you have to tell your story to each time. We were given information we would not be charged international fees in Italy. We did get charged and when we came home...
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I didn't like
  • Dealing with ae customer service
#996141
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PrePaid Debit Card Review

#962531
1.0
Double charged transactions! Customer Service was useless. If you're having the same issue contact this website. http://www.consumerfraudlegalservices.com/bluebird
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American Express Customer Care Review

#942679
1.0
Worst customer service ever received. Absolutely mind blown by how badly I was treated. Laughable at best.
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American Express Customer Care Review

#934534
American Express has very poor service, I tried to sort some things out with them as they have 24h costumer service but they have told me to call on Monday....... also my card got blocked for no reason.. people are not even trying to help you I'm very disappointed and would never recommend this card no anyone
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American Express Customer Care Review

#912141
Hi how you doing I've been calling American Express now for 2 hours and they still don't solve my problems and I just need to talk to the representatives of u.s.a to solve my problems because this people that answering my calls is from different countries if you can call me at my number (213)839-0071 and really need to talk to u.s.a representative thanks I really appreciate it and please call me
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On 1/20/17, went to walmart to reload my ax., bluebird card, which was refused. A call was made to customer service, agent #1 placed me on hold for approx., 20 mins., never returned. In my second attempt agent #2 got me an answer in 10 mins., and the answer was so...
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1.0
I didn't like
  • Dissappointed
#994838
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I got an email stating that my credit line was decreased. I was very displaced by this as I have many credit cards and there has never been a decrease in any credit lines. I am still considering cancelling my account with AMEX because I feel this is just not right to...
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I was recently in Miami, Florida on vacation for Christmas. While at the beach, someone broke into our rental car and STOLE my drivers license, BLUEBIRD card, Suntrust Debit Visa and my Merrick Bank Visa as well as two of my boyfriend's credit/debit cards. So while our...
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Anonymous

Me The situation has been resolved. They did return my money after a second dispute. Please be aware of what you do with this card. You can use the set aside account to keep yo...

2.4
I didn't like
  • Support criminal activity
  • Way they handled things
  • Allowing someone to access my account and take money
#992546
Reply to reviews
i got a new American Express Card and they told me to refer my Friends and when they got approved you will get $ 100.00 well news flash that is a LIE all they want from you is your friends contact info. so they can get them to apply for the American Express. Well they...
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1.0
I didn't like
  • There cust service and they kept giving wrong information
#990817
Reply to reviews
I receive my American Expresse everyday card on the December 31, 2016 and the reason being they mailed it to the wrong address UPS indicated to me no such address so even though I applied in the beginning of December 2016 I did not receive the card until the end of the...
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I have had an account with American Express since 2006, but use it only infrequently. I called customer service simply to change my address. The connection was horrible, and I had to correct several errors that the rep repeated back to me incorrectly, it was difficult...
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2.3
I didn't like
  • Uses overseas based customer service
#988761
Reply to reviews

Contact American Express

Headquarters Address:
American Express, General Inquiries
P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001
El Paso, TX 79998-1540
Phone:
(800) 528-4800
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Some company took 50 bucks off my card i disputed it with the company and they permenatly locked my card without returning my funds no one can tell me anything besides their sorry I WANT MY *** MONEY BACK
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Juanie They wired money to another account, and told me I did it! They closed my account and locked my money. It's now 1/17 they still have my money! This is my payroll. I've been ca...