American Express

I recently won a $25 American Express virtual gift card from the website Swagbucks.com. I went ahead and added the card to my Amazon account, proceeded to make a purchase, and went on with my day.

Not even 15 minutes later, I received an email from Amazon saying they had locked my account until I could provide proof of ownership of the card I used. This was where the troubles began. I clicked the link to go to my AMEX card and the only information on the page was the card number, expiration date, code, and transaction history. Amazon requires all that information (last four digits, rest blurred out), plus my name and address, and a photo of my driver's license.

The card does not have any of that, as it is a virtual card. I called American Express 9 times before I finally got to speak to the right department. Their phone holding system repeatedly hung up on me while I was being transferred around. The representative from the correct department stated that there was no possible way they could send me a letter or email or any sort of confirmation that would help me get my Amazon account unlocked.

When I asked why, I was simply told that it was not possible. They have the billing information, as it was required to set the card up. However, they refuse to help me. So now, I find myself in a predicament.

I sent Amazon the information that I did have, but they said it was not enough to prove ownership and my account would be permanently locked unless I could provide the information. I am beyond upset. There is no reason American Express cannot assist me. Not to mention, I tried to use this card at 7 different online stores and it was declined.

AMEX suggested that I could add it to my Google Wallet and use it with 'tap-to-pay'. Could I add it? No. They also said I could use it with Samsung Pay for in-person transactions.

Guess what happened when I tried to add it to Samsung?

If you guessed 'error', you would be correct. I will never use this company again for the rest of my life.

I have tried MULTIPLE TIMES to request refund. Three months of payments totalling $1650+ from AMEX Gold and nearly $600 from AMEX Delta cards.

They would only review THE FIRST charge which was oldest and not within their 60 day time frame. They lied on the phone call stating they would open a dispute on all charges then sent me a letter stating they decline to help me get a refund. I figured out myself that they only started a dispute for the first month, I checked with a different fraud agent there who verified this to be true.

I have been a customer for 40+ years, which they always tell me thanks for being a loyal customer for 40 yrs. I am sick of bug corporations closing the door on any form of help.

I am profound frustrated and disappointed regarding the ongoing issues I have encountered with my Gold Account and I guess now the other three accounts Despite my repeated and diligent efforts to resolve these issues, I am yet to receive effective assistance or a satisfactory resolution. Since the inception of this account, I have faced numerous challenges.

Most recently, I have complied with all the requested procedures, including utilizing Notary-Cam services, physically leaving my house to get documents notarized, and incurring related expenses. On March 1st, I again faxed all necessary documents to the number provided (+1 62*-***-****), as instructed. I have proof of these documents being sent and received successfully. Despite these efforts, my accounts are paper weights American Express seems to be the only company I am experiencing issues with, despite having multiple accounts with different institutions.

Security is a major concern and I appreciate your efforts however the exaggeration stressed me out. Is this because I Am a new member. American Express, now saying that my account would be closed pretty much. I have submitted complaints to the Ive once contacted Better Business Bureau and the Consumer Financial Protection Bureau regarding this matter.

I did receive a call from a representative, from AMEX Executive office, but there has been no follow-up since then.I have fulfilled my part of the necessary procedures more than adequately. Ive submitted want they wanted am I a fake person??

I've been a loyal customer of American Express for about a year, and unfortunately, my experience with them has been incredibly disappointing. Recently, I was late on a payment, and instead of reaching out to me to discuss the situation or provide any notice, they abruptly canceled my card.

There was no courtesy call or even an email to inform me about the cancellation beforehand. This lack of communication is completely unprofessional and unacceptable.

I expected better customer service from a company as reputed as Amex, but this incident has left me feeling frustrated and disrespected. It's a shame that they handled this situation so poorly, and I won't be recommending their services to others.

Dear American Express Customer Service, I hope this letter finds you well. I am writing to explain a situation that led to my American Express card being blocked due to an unpaid balance of $80.

Unfortunately, at the time when the payment was due, my phone was broken. As a result, I was unable to receive any calls or notifications about the outstanding balance. This situation made it impossible for me to address the payment issue promptly. I sincerely apologize for the inconvenience caused by this delay.

Now that I am aware of the outstanding balance, I am ready and willing to pay the amount in full as soon as possible. I kindly request you to consider my situation and unblock my card.

I have always valued my relationship with American Express and am committed to maintaining a good standing with your company. Thank you for your understanding and assistance in this matter.

After being a customer of amex since 2018, I was not provided a rectification for an ongoing credit issue after applying for a new credit card and receiving an insulting credit limit. I've been misinformed by several agents, transferred back and forth by agents who do not know the depths of their job and department, and ultimately given no resolution from a customer support manager named Francis, Corporate ID 142677 who cheerfully claimed, and I quote, "it is company policy that he is not allowed to provide his last name, and there is no exception to their policy rules", of which I'm already aware that he misinformed me as well. I am prepared to cancel all 3 credit cards I have with amex since they have no intention of salvaging this business relationship.