American Elite Auto Parts Reviews
American Elite Auto Parts Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Elite Auto Parts reviews show a 1.8 star rating from 5 reviews; consumers are mostly dissatisfied with an 80% unfavorable distribution and frequent customer service and refund complaints.
Key Takeaways for Future Customers
- Expect poor communication and delays when ordering parts.
- Watch for wrong parts shipped and difficulty obtaining return labels.
- Reports of high price level and limited responsiveness on refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about wrong parts, missing deliveries, and no refunds.
- Unreliable returns process and unresponsive support causing financial loss.
Positive Feedback
A few customers noted low prices and successful deliveries for some orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Elite Auto Parts reviews show a 1.8 star rating from 5 reviews; consumers are mostly dissatisfied with an 80% unfavorable distribution and frequent customer service and refund complaints.
Key Takeaways for Future Customers
- Expect poor communication and delays when ordering parts.
- Watch for wrong parts shipped and difficulty obtaining return labels.
- Reports of high price level and limited responsiveness on refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about wrong parts, missing deliveries, and no refunds.
- Unreliable returns process and unresponsive support causing financial loss.
Positive Feedback
A few customers noted low prices and successful deliveries for some orders.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rip off company
- - Ordered hinges for a 1995 Ford F150; wrong side shipped.
- - No packing list or return label; addresses invalid; correct hinge from Parts Geek.
I ordered door hinges for a 1995 Ford F150 Eddie Bauer truck on Dec. 5, 2023.
The hinges shipped to me were for the wrong side of the door. I contacted Allen Amscoob with American Elite Auto Parts, wanting to return the hinges. I asked him to send me a packing list and a return label so I could send them back. He said he would do that, but they never showed up.
I called back, and he said to send him pictures. I did, but there was no packing list or return label. Then I got the runaround from the supposed manager and Allen. I got the three addresses for the company and sent each one a letter.
Each letter came back 'no such address.' Last February, I sent one last text marking a year since my last communication with Allen.
Obviously, this company rips customers off, takes your money, and disappears. I ordered the hinges from Parts Geek and got the correct one.
- Rip off
- Fictional company
Preferred solution: Full refund
User's recommendation: Stay away from this company
Bad service
- - Ordered over $1300 of truck parts and received only half.
- - Calls go unanswered; staff dodge.
- - James was the contact; Sam was the worst.
Ordered over $1300 worth of truck parts never received half of them. Every time I called they don't answer and they're dodging me.
This is one of the worst places I've ever dealt with and over 25 years of the car business will never go there again. Ordered parts through James and have talked to everybody but him ever since Sam was the worst.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are professional, they delivered my parts at very cheap price
I ordered parts for my 2018 honda accord and they arrange 2 headlight, bumper , hood & grille at very cheaper price & i saves alott
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgusted
- - Wrong parts were received.
- - Mechanic had COVID and couldn't repair for months; returns after 3 months are not accepted; will report to BBBNO.
Received parts which were wrong, my mechanic had covid & not able to repair car for couple of months, spoke with Alan, very rude stated they will not take return since its been 3 months since order was placed!!!, will never order again!!! & will be reporting to BBBNO
- Lies
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCatalytic converter purchase
The reviewer tried to contact the company before posting this review.
- - Worst automotive transaction in 30 years.
- - Promised date not met; shipped to wrong location; 7 days late; cost over $750.
In 30 years of my automotive experience, this was one of the worst transactions I have ever made.
Product was promised by a certain date and was shipped to another location. Instead of reshipping from vendor to be on time they had the recipient send the product to me, 7 days late. Offered no credit, no condolences.
The vehicle is in a shop based on daily storage rate.
At this point have paid at least two times rate I ever would anywhere else.
My cost is well over $750 for the time I scheduled for them job
User's recommendation: Better communication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStraight ripe offs
- - Sales rep used VIN to locate the part.
- - Part was wrong for another Cadillac; refund sought.
- - Support calls and emails fail; no supervisor.
I spent two days with sales guy finding correct part for my Cadillac even provided vin#. I should have know not to go through with order when he asked for me to take picture of my card front and back good thing i didnt.
Real problem is i received part but it was wrong part for different Cadillac called customer service and for two weeks everyday ive called to receive return label for refund and order correct part. when you call it says it recording for protection of costumer i speak with same guy but he gives different name i ask for management or supervisor im never connect to them. there excuse is email is sent but i never receive it. they sent me to Ups store and still Ups store never received email.
Ups rep said not to return product cause address was not to same place im ordered from.
i guess I am stuck with part i dont need and out a few hundred dollars. what else can i do?
Preferred solution: Full refund
User's recommendation: I hope you never have to use these people to order parts. you will get ripped off and lose money
Companies Similar to American Elite Auto Parts
PartsGeek
“What I wrote: I tend to purchase a lot of car parts and I have been moving away from using Amazon due to...“
Arizona Department of Mot...
“I think I got a letter that sorta says its from you I think its a scam !!! It says its from the Dept of...“
Wagner Brake
“I have bought Wagner products in the past and gotten good results this was my main reason for buying...“
Shine Armor
“Funny how my card works everywhere but Shine. And customer service… well, what customer service? There's...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Are you really SURE you reviewed the correct company?