American Eagle Federal Credit Union

I will start off by saying the staff at this bank, from behind the counter to the bankers themselves are great people. Always polite courteous, and understanding.

Covid hit me hard and I fell behind On my auto loan, they worked with me as I scrambled to find a second job to catch up on my payments.

Insert their rude arrogant recovery manager Yuri. While I understand its part of that job to be somewhat abrasive and harsh. Tearing someone down when they are struggling mentally, physically, and financially is not a way to motivate people. Yuri is one of the most despicable human beings Ive ever had the misfortune of having a conversation with.

I had a verbal agreement that he threw away over his feelings because I misspoke his name. While I understand there is a contractual obligation that I violated, the times were hardly in anyones favor. Youd believe there would be some understanding after being a longtime customer, but Yuris ego got bruised.

If I was better off Id seek legal action for some of the things that were said to me, simply disgusting. Stay far away, because if you have a catastrophic life event and fall behind, youll have to deal with that wretched human being Yuri.

Well let's see... until you try to use the chargeback service they claim to provide, you won't realize how much they couldn't care less in assisting a valid dispute where I ordered 4 chairs online from LOWES.com and only received 2 chairs.

I have been trying to resolve with LOWES and now with the AE FCU Visa Chargeback services since July 1 (almost 2 months ago) they keep closing the issue saying, we never received any documentation (well I faxed it 2x and snail Mailed 1x), or now the issue is that too much time has gone by... NO KIDDING? WHOSE FAULT IS THAT?

I've been calling every week for a status... Can't speak to the group that actually handles the issue.

I received a check from your bank and I just want to verify it to make sure the check is good to save me the embarrassments ofit being fake.

I received a check from your bank and I just want to verify it before I cash it.I don't want to get embarrassed from this.

I was depositing money and the whole atm freaked started beeping then shut off and rebooted said kept my card for security reasons.

Raven in customer service did not seem like a banking person. She transferred me to a line that nobody picked up.

I was trying to re-finance my car loan, and she wanted to send me to the collection department. My loan is not in collection status, so why would I want to talk to collection. Very UN/professional attitude and seems to be in the wrong line of work. It took me about 20 minutes to get a live person on the phone, and they should have cut to the chase before they decided to deny my refinancing application.

My payments are current and never late. I just needed some type of relief on my car payment, and American Eagle did not want to budge and bring down the payment 1 dollar. I had 2 hardship reasons, Covid-19 and a change in my income status.

They treated me unfair because of an incorrect credit score and made me feel like a second class citizen. I can't wait until my car is paid off because I won't use them anymore.

In the 12 years I've been a member of American Eagle Credit Union, I've never had a problem, that is until, Cheryl Ross who is the manager of the Vernon, CT branch had me arrested & closed my account. Why ?

Because she took $35 out of my account and I dared to question her as to why. She is very anti-customer and she gives the credit union a very bad name. She still never gave me back my money.

American Eagle has alienated so many of its members, that it has to advertise its services in order to make up for all the people who have left because of people like Cheryl Ross. My recommendation, NEVER EVER do business with American Eagle Federal Credit Union because they will eventually steal you money.