American Disposal ServicesComplaints and Reviews

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1.4 Based on 39 reviews
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    • Trash pick up 1
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    • Customer service 8
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AD skipped me on regular p/up. I had extra boxes (broken down) and some bags, so they shipped me all together. Told they would not be able to p/up until following week. I had to pay another company $80 to come p/up (not including containers). Canceled services with AD. Told to leave container out for pickup on Tuesday - but was not picked up because they were still full from previous week I was skipped. Next regular p/up day, skipped again... Read more

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Although we cancelled our service and called multiple times to remind them, they continued to collect trash- fine, but they broke the curbside can that we own, leaving a sharp gash across the front but it would still have kept trash away from animals. They showed up a couple of days after we called to complain, took our can that they broke and now are telling us that the best they can do is to bring another can 7 days from the day they took the... Read more

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Just cancelled, low low end of reliable trash removal companies.

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Been with American disposal for about 3 1/2 years now and can not say anything bad about them. They might have missed me one week because of roads being iced over in the metro Atlanta Ga area, but no big deal. No one could get out on the streets at that time. They always come when they say. One complaint I have with them is that they want me to pay for recycling. I won't do it. Georgia is not a recycling minded state. A few cities have it here... Read more

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When this company bought out Packman, I continued with them because they mailed me a letter promising to honor rates and provide great service. In the last month, they missed two pickups. When I called to ask for a credit for the missed weeks, Sean (Shawn?) told me they don't issue credits. I told Sean I'd been a Packman customer 8 years, but it might just be time to shop around. I didn't cancel service; I just stated I would consider other... Read more

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American Disposal bought out a company I had been with for nearly 20 years. Apparently, they have bought out many small independent companies in my area, and seem to be completely incapable of offering any service. My trash has been picked up once on time in the last two months. And that was after they missed THREE WEEKS of pickups and my garbage sat around. A spider actually build a web in my trashcan. I have called customer service at... Read more

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I have received a letter to obtain payment from American disposal services for back payment on an account that Ive never had! They are trying to obtain money illegally. They will not answer the phone!

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I've been very unhappy with this company. I just started to use this company it's only been three weeks with this company and they never come pick up my trash. When I call no answer or get a response of someone will be there. We watched as they drive by our trash with your logo on it and still not pick it up. I recommend that no one goes through this company for trash services. I will be switching companies ASAP!!!! Read more

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American bought out the company we had done business with. For 4 weeks in a row this company has driven right by our trash and not picked it up. The trash cans are clearly labeled with our address, even a sign saying that American is SUPPOSED to pick it up. Numerous e-mails and phone calls to the company are received with little response, just vague promises that our trash SHOULD be picked up sometime that day. It is often several days later... Read more

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American disposal service bought Gator service 5 weeks ago and I have had my trashed picked up twice on the correct day. I have called three times and no change in service. I have been a home owner since the late 70's and I have dealt with several trash companies since than. American disposal is the worst disposal company I have ever worked with. I strongly suggest that you do not use them for trash service. I called the next day to tell them to... Read more

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