Anonymous
map-marker Denver, Colorado

They don't answer their phone for days

They keep raising prices with no warning. Just get a bill. I'm trying to cancel for days and with a dozen phone calls. No answer and no voice mail. I try their web page options. I get no confirmation. No email confirming, nor even a notice on their page that they've 'accepted' the cancellation. Try calling VA instead of CO. They answer the phone, but won't accept my cancellation. They hang up on me while I try to give them all the info! This is a very bad company.
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Patricia T Mny
map-marker Emerson, Georgia

Missed pick up 3 weeks in a row

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They don’t pick up tras. Trash can goes out Thursday night for Friday pick up. No one picks up trash . They don’t come on Saturday either. What is up with this ? I have paid for 3 months, until 9/30/2019, so far July is a bust!! What are you going to do about this? My trash can is FULL! NO MORE ROOM IN THE CAN!! Sry disappointed in this service and company!
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Loss:
$45
Pros:
  • Aweful
  • No pros so far
  • Trash pick up
Cons:
  • Follow through
  • Raised the price and the service was not any better
  • No reimbursement for weeks of missed pick-ups
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Jerome F Tns
map-marker Commerce City, Colorado

A good service

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We have never been missed before. Actually, they do a good job and don't leave a mess. they always pickup loose stuff on the ground. I have a problem - My trash is on the street. No one is answering at Am Disposal, Do I put it back in the garage? --Do I leave it in the street? Its Saturday. Will they come on Saturday or will it be Monday or do they just skip a week? Help!!!!
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Pros:
  • Good service
Cons:
  • Service and customer support
  • Would like to talk to someone on saturday if i had more trouble
Reason of review:
just pick it up - I'm happy

Preferred solution: just pick it up - I'm happy

Anonymous
map-marker Dumfries, Virginia

Horrible service

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This is the company that the HOA pick for the two Street's that are not serviced by the town of Dumfries. They either don't pick up at all or they'll pick up the trash and don't pick up the recycle. There was a month when we went three weeks without trash pickup how's that for trash service when you're paying for it through your HOA. On one of the trash days they left my trash can out in the middle of the parking area, if I had not been home that day it probably still been sitting out there.
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Anonymous
map-marker Kennesaw, Georgia

Horrible service

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Terrible customer service. 1) They’ve missed picking up our trash several times over the last few months. 2) Trying to get them to replace a waste container with a broken wheel is like pulling teeth. They’ve failed to show up twice and the next date they’ve given us is 3 1/2 weeks from the original call.
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Michael B Ysg

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Verified Reviewer
| map-marker Manassas, Virginia

This company is really bad

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First they cut trash pickup for Montclair, VA from 2 days a week to one day a week. Now to compensate its customers, it is taking 10% off the cost of the service. Think about it, reduce service by 1/3 and the cost of that service by only 1/10. Nice way to increase their profit margin. Go elsewhere for your trash collection service!
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Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous
map-marker Acworth-Kennesaw, Georgia

They don't pick up the trash on as scheduled. Garbage has to be pulled back because they don't come for another week.

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This is the worst service ever. It's hot out there and our garbage is stinking. Every other week, there's no pickup. Sometimes, a portion of the garbage is left on the street. They do not respond to calls either. Horrible.
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Reason of review:
Poor customer service
Anonymous

Refund

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I moved home in Oct 2018 and canceled services. They advised that they would come to pick up the garbage bin and recycling container. The new home ower put them out by he curb numerous times but ADS failed to pick up. We then received a bill for the containers for $99.84 which we initially did NOT pay because we didn't have the bins. THEN we receive a collections letter and decided to pay and request a refund. Eventually, ADS acknowledged that the new homeowners were using the bins and being billed for them and said they would refund us what was paid.9 months later and weekly calls and we yet to see a refund. I call speak with a representative who assumes me that in 10-15 days I will receive the refund. Occassionaly the call is escalated to a supervisor who also assumes me the check is in the mail. This company is HORRIBLE!
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Ron a Nsk
map-marker Manassas, Virginia

Not reliable and awful customer service

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My wife and I have had a lot of issues with American Disposal, namely the fact that they don't pick our trash up on a regular schedule. Today for example, we had our trash and recycling out at 0800. Early enough for most companies. However at the end of the day, our trash can and yard waste continues to sit at the curb. Not the first time that they missed us. Despite phone calls and email, we have yet to hear from anyone explaining what happened.
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Cons:
  • No customer service
Reason of review:
Poor customer service
pat d Avl
map-marker Arvada, Colorado

Fraudulent billing practices...

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when i canceled my service they came up with a fee that was not even due because we had prepaid and they owed us money then billed us for even more to get out of a refund of service not used this is a very dishonest company and should be put out of business!
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Loss:
$56
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Patricia T Mny
map-marker Marietta, Georgia

NO pick up of Trash

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Trash Can is put out on Thursday Night for Friday pickup. NO BODY picks up. I have already written one concerned letter, this is 3 rd time there has been no pickup of trash. What is the “ Deal” here? If my pickup day has changed it sure would be nice if someone had let us know.!!!!! I am thinking you are close to needing to give me a month of free service. I pay you on time, I just expect service!!!
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Loss:
$45
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Stephanie P Ghb

No pick up

My recycle bid has been out for three weeks now, my pick up services is on Mondays. I have called and complain . I was told it was going to be pick up with the other customers that was forgotten. Here it is 4 weeks later and still no pick up. Im so fed up with this company. .
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Pros:
  • Customer service very polite
Cons:
  • Unreliable pickups
Reason of review:
Problem with delivery
Virgia Dpp
map-marker Woodstock, Georgia

They did not pick up the trash

TRASH NOT PICKED UP!!!! They were supposed to be there they totally missed our road. Uncalled for
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Loss:
$27
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Aurora, Colorado

How are they still in business?

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American Disposal has missed 8 out of the last 10 pick ups. I would have to spend approximately an hour on the phone the day after pickup to have a special pickup made. I've cancelled service. This went on far too long, but I kept believing the representative on the phone. Four of the weeks in question were on a "supervisor route". No change in service. Smashed my personally owned garbage can (they never supplied me with one) and refused to repair or replace it, despite their website stating otherwise. Charged for a recycling fee that I questioned on the first bill since I specifically declined that. Was told it could not be declined, and later on found out this was wrong. Zero reimbursement made. Removed all billing info from their site, and keeping an eye on my bank statements. There is a large credit on the bill, but it was already paid through October. Very frustrated trying to get any money back. Some reps have been very rude on the phone and refuse to transfer to a supervisor or manager.
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v m Cfi

Missed pickup

you did not pick up my trash on Thursday, 8/29. I called and waited over half an hour to speak to someone...then had to get back to my life. V M Alexander, 5930 w 75th drive, Westminster, CO
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Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered