Update by user Sep 23, 2013
I just received an email asking for an update. I received a full credit from my Rewards card which is from State Farm bank.
They initially told me it could take as long as 60 days.
I had the refund about a week later. In the end my only loss is the stress, time, and trouble this guy caused me.
Original review posted by user Aug 23, 2013
I found American Custom Trailers (AKA A C Fabricating from Macon, Georgia, AKA American Custom Trailers AKA Florida Marine AV Inc.) on Ebay while searching for a motorcycle pull behind cargo trailer. I was attracted to Bruce Everett's explicit description of the first rate trailers he builds and sells. I had several long phone conversations with Bruce during which he showed an impressive understanding of pull behind motorcycle trailers and their use. He was quite convincing when he told me of his company's uncompromising quality control standards and that every trailer he builds is personally driven by himself on a course designed to test all aspects of the trailer's operation before shipping. I was sold and placed an order on June 17, 2013. I authorized Bruce to charge my Visa card for $2394, which he did. The charge was to Florida Marine AV Inc. He was to email a complete build sheet showing the options we discussed. I was told to expect a 2-3 week lead-time. The build sheet never arrived. When I called Bruce told me that they would send it before the trailer shipped. At about four weeks I began to call weekly for the status of my order. Each time Bruce assured me that my trailer was in process and should ship soon. At about five weeks he said the trailer was complete except the air bladders which were delayed at his vendor but should arrive any time. At six weeks he told me he had a guaranteed ship date for the bags and my trailer would go out by the end of the week. At seven weeks he was still waiting for the bladders. At eight weeks he stopped responding so I called the other number I had which was the shop number. I reached his brother Brian who told me the bladders were in and my trailer should ship by the end of the week. It's now coming up on 10 weeks and I am getting no response to calls or emails despite the fact that I threatened legal action if I didn't hear from them. I just filed a fraudulent charge case with my Visa provider. After reading on another consumer complaint site what others received I guess I'm lucky that mine was never shipped. This assumes that Visa is able to refund my payment, which they say may take up to 60 days. What a waste of time and effort this guy and his company have been.