American Credit Acceptance Complaints and Reviews
I have had my car for about 3 years now, At no point did they give me any trouble, I lost my job and got behind in my payment and for three months they called leaving messages but I did not answer because I did not have the money. Well they got annoyed and repossessed my vehicle. I called them and got info on how to get it back and to get it back was so much cheaper then I expected. I love them and I hope I can finance another vehicle through...Read more
#1009575 by anonymous
Have experienced poor customer services . Wanted to change my due date for payment since I began making payments and they still haven't done it .Its been 2 years now . When you talk to them they switch you to different people and for the most part cannot assist the customer . They call but never leave a message to call them back ,next thing you know your vehicle is reposed . and then you have to pay fees to get it or if you don't you vehicle...Read more
Welp if you can afford not to go with American Credit Acceptance please do. As of November of 2016 the company no longer takes principle payments . My payment of 456.00 breaks down to $300 interest and $156.00 priciple . Once again they no longer will let us customers put money towards our principle . Please do not sign up with this company. Its unfair that in 2017 hard working people cant catch a break. After speaking to a manager all she could...Read more
Short Review for January 14, 2017, Other
by anonymous #990992
Loans offered by organizations like this should be illegal.
Short Review for December 15, 2016, pc_service
by anonymous #973833
Never in my life have I ever had to deal with so many incompetent idiots in my life. No one can get on the same page to resolve the issue.
American Credit Acceptance Customer Care Review
by anonymous #971294
I haven't had any issues with them, I even got behind a couple weeks and customer service called me to arrange a payment date instead of just repo the car..
Short Review for October 28, 2016, Other
by anonymous #945280
All I have tsay is this place is no beno. Tge most confunsing experiance.
If anyone is interested in filing for a class action law suit please send me an email. Chastity.email@example.com. Thank you. I have an APR of 21.7% and daily interest rate of 9.25%. At the time of signing for the loan no one had mentioned to me the APR or DIR. There has been class action lawsuits in the past where lenders or auto dealers take advantage of consumers and not disclose of the proper information. Stop complaining and let's take action....Read more
!What does it take to get it through your head??! December's pymt was referred paper was signed and faxed to you Dec 6th, I'm ready to take legal action against American credit!!Read more
#985412 by anonymous
Customer service reps have snappy attitudes. They are not in sync- before calling a customer trying to collect a debt their notes should be already read so they can be aware of what may be going on and if that customer spoke with a rep or manager previously. If they don't know the answer to a question a customer is asking- either ask a supervisor or let that customer speak with a manager. Simple! DO NOT continue to speak about the situation if...Read more
I make my payments 3 weeks early and I haven't had any issues with phone calls or negative reporting. I went with them at the time to get the car I wanted. I have a high interest rate (18%). But it was the best I could do at the time and I figured I could refinance later when my credit recovered. What I didn't realize is that they take 2/3 of my payment every month and apply it to interest and only 1/3 of my payment goes towards the principle....Read more
Lack of customer service. Representatives being rude and not helpful. Company doesn't offer people with lower rates!Read more
So pissed that Auto Action in Arizona sold my account to these people. I was in good standing, never a late payment with Auto Action, they sell my account to these people and nothing but trouble and horrible experience since day one. They give you NO room for error, not a single day of extra time to make a payment, one day late and they report to credit bureaus to *** over for good.....blow up your phone every day, even after making a payment...Read more
Ive had a loan with these clowns for 4 years and now the vehicle which is a 2004 is having major mechanical issues and has it since I bought it 4 years ago.. I got copies of all the work orders and work I had done and still they were only willing to do 75% of what I owe. They are charging me 23% interest for a $7,000 vehicle. I got the vehicle appraised at several car dealerships and was only offered $500 for trade in value. Its covered in rust...Read more