Owner Review

the owner craig Solem is a piece of *** is a snake and a cheattreats his employees just as bad as his customers which he has none anymore
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ID
#591923 Review #591923 is a subjective opinion of poster.
Location
Baltimore, Maryland
Reason of review
Poor customer service

American Craftsman - flooded my yard & did a bad job

too many bad things to type - terrible customer service, inept employees, bad work, miss appt's, no calls back, etc they flooded our yard, didnt call us back AT ALL, finally i woke up one morning to a guy with a video camera wandering around my backyard without permission. basically, they show up whenever they want, missing appt's is no big deal - dont expect a warning phone call, my pool is filthy 2 weeks after opening. they promised to come out and clean up their mess from the flood (because they were too lazy to use a storm drain - they just pumped the nasty water into my neighbors yard, which ran back into mine). its been a month...they promised to come 2 weeks ago...didnt happen. same thing last week...never showed up. when i finally got them on the phone today, by having to call from a different number, they promised to show up tomorrow. i told them not to bother. imperial is coming by at 9 am. i bet they know how to show up when they say they will.
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1 comment
#605976

The pool owners forgot to tell you this post is bogus. They were served papers to appear in small claims court for non payment for services rendered.

They didn't show up!!!!!

There was no validity to this post. Do not believe everything you read.

ID
#241663 Review #241663 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$1

About

Summary

American Craftsmen Pool & Spa, Inc. is a retail company which specializes in sales of spas and hot tubs. It was founded by Craig Sollom in 1971. The headquarters is based in Fairfax, Virginia, United States. American Craftsmen Pool & Spa offers the following services: pool opening & closing, pool renovation, pool maintenance contracts, and spa repair & inspection. There are weekly, bi-weekly, monthly, and vacation plans. Its service mechanics are registered APSP Tech I or Tech II technicians. Available payment options are Visa, MasterCard, American Express, and Discover. Customer assistance is provided by email and by phone. It is possible to request a free estimate.

American Craftsman Pool And Spa reviews and complaints

American Craftsman Pool And Spa is ranked 228 out of 890 in Household Services category

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