New Reviewer

American Cleaners, horrible customer service

Unfortunately, I worked at this atrocious excuse for a business. This business has the WORST customer service I have ever seen. I have seen many longtime customers leave because Customer Service was so horrible.They will not work with a customer to find a resolution for problems (which are typically the result of negligence on the business' behalf) and always have the mentality that the garment must have come in with said flaw. American Cleaners routinely loses garments, refuses to accept responsibility when items are damaged by the machines and never refund a customer's money. Half the time, they don't even dryclean garments, instead throw them into the washing machine. And they charge the same price for this, even when it could be done at home. They find ridiculous ways to tack on additional charges, like 20 cents a pleat for any pleated item. I would never recommend this cleaners to ANYONE.
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ID
#239293 Review #239293 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

Crooked As They Come

Crooked As They Come !!! I dropped off a brand new comforter to be cleaned and brought home a ratty blanket filled with more holes than piece of swiss cheese. After several trips to American Cleaners with my damaged merchandise, I was informed that they would neither reimburse or repair the damages. At this point, I asked to speak with the manager. I was informed that "Kevin" would contact me. Needless to say, I never heard from Kevin, and took the initiative to contact him directly. Despite the repeated voicemails I left for Kevin, he did not return any of my calls . After weeks of being ignored, I returned to American Cleaners and asked what Kevin's hours were. The employee looked at me like I was crazy, and said "NEVER". Apparently, Kevin is too busy managing nine (yes, NINE) dry cleaners to show up on site. I then requested Kevin's last name, which she refused to give me. Determined to speak with someone who would actually work with me to resolve this issue, I asked for the owners name and contact info. Again, this employee refused to provide me any pertinent information other than the owners first name, "Jody". Having exhausted all of my options, I left one final voicemail for Kevin, informing him that if he did not contact me, I would be forced to file a report with the Better Business Bureau. True to his nature, Kevin did not return my call, and I did ultimately file a complaint with the BBB. To date, American Cleaners continues to ignore several attempts made by the BBB to address this issue and the deadline to respond has now passed. At this stage, I have no other choice but to file for damages in small claims court. In sum, American Cleaners ruined a brand new comforter and refuses to take accountability. Under no circumstances will they address this issue with myself or the BBB. The unethical and unprofessional behavior exhibited by American Cleaners and it's staff is appalling and should serve as a stern warning to their existing and potential customers.
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2 comments
#129601

American Cleaners is owned by Ashok Someshwar. American Cleaners, as well as Top Hat, is part of Joash Enterprises Inc. I hope that info will be helpful to you in filing your claim.

#129520

Heather,

I am having the exact same experience with American Cleaners wrt some linen drapes that they shrunk. Though I did get to talk to Kevin. The 'net' of his response was "tuff luck" the Pottery Barn curtains have a tendency to shrink when cleaned.

Did you ever get the full name and contact info for the owner? I will be taking her [him] to small claims court.

D

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ID
#159782 Review #159782 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

American Cleaners in Austin took a week to tell me they can't clean my garment

Lynn at American Cleaners at 2818 S. Lamar in Austin, TX (78745) just called me every 4-letter word under the sun when I told her I was angry at having to come back 3 times only to find my garment returned uncleaned. She threatened to call the police. There are many other dry cleaners in town. Please use any other, perhaps one that values their customers. Washburn Cleaners on S. Congress just closed a month or so ago. What a loss. They were incredible in their treatment of their customers. I hope they'll find a new location soon.
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2 comments
#83508

Folks,

I was part owner of a high quality Dry Cleaning franchise in the North. I was going to use this business, but have decided not to after all the bad press.

There is no excuse for this type serivice. We carried product liability insurance,a nd they probably do also. The industry usually REQUIRES such business to pay for damanges.

Take them to small claims court--this is the best way to get a quick response. BBB is a joke--they are owned by business owners.

#68639

American Cleaners on Jollyville Rd first claimed they had no record of my transaction. They promised on three seperate occasions to investigate and get back to me.

They never did. Later I found the Pickup Ticket. Then they claimed the clothing had been returned to me which is a blatant lie.

I have gone to their store twice and called several times with no results. Don't do business with them.

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ID
#132958 Review #132958 is a subjective opinion of poster.
Location
Austin, Texas

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