New Reviewer

Fraud

This company American auto transport they are worst in the transportation business. Fraudulent is their best skills

User's recommendation: Stay the *** away still now I’m finding for my money and it’s 12 days later after I paid them they disappeared with my cash.

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ID
#1924279 Review #1924279 is a subjective opinion of poster.
Pros
  • Melissa
Cons
  • Roger
Loss
$150
Preferred solution
Apology
New Reviewer

CAR TRANSPORT

1.0
Update by user Nov 28, 2015

The Corporate Office is located in Fort Lauderdale, FL

Original review posted by user Nov 28, 2015
Quote you one price and sends you another Pressure to get booking No consistency in the way they do business Once money is received for deposit very little contact Does not follow up with delivery time frames- had to contact them. POOR CUSTOMER SERVICE - Certain staff members are not helpful and will try to be assertive with you regarding the basic issues I will not utilize this company in the future and make sure you view their BBB complaints as well as complaints from customers.
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ID
#741355 Review #741355 is a subjective opinion of poster.
Location
Hawaii County, Hawaii
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

American Auto Transport Inc. (IL) will waste your time - stay away

1.7
I am so disappointed of American Auto Transport (IL) - 1001 Ogden Ave., Suite 202, Downers Grove, Illinois 60515. At first, the communication with their agent - Samuel, via mail, regarding shipping my car was fast, but once they gave me a price and taking my approval and all of my info as a reply, I've waited for 2 weeks for their booking answer, but nothing happened. I then turned to another company and booked quite fast, which took them 2 days at all. Stay away from this bogus company and don't waste your time and nerves. They are even using outlook, instead of their own mail server... what a serious brand...
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ID
#623197 Review #623197 is a subjective opinion of poster.
Location
Miami, Florida
Reason of review
Poor customer service
Preferred solution
Don't waste the time of their potential customers

About

American Auto Transport Delivery Policy
To read more: https://american-auto-transport.com/about.html
American Auto Transport FAQ
Here are answers to questions The Company are frequently asked. If The Customer have a question not addressed here, please contact The Company The User's vehicle(s) should be insured against damage and theft by The Client's auto transporter. Ask for a copy of the insurance coverage. Any personal articles left in the car are not insured. Ask for estimated pick-up and delivery times. If The User need an exact date for pick-up, most transporters can pick-up The User's car and hold it at a terminal for an additional charge. While individuals are generally reluctant to act as references because of the "nuisance factor," corporate clients are usually willing to do so. Ask for several references, if possible. Be sure to check with The User's local Chamber of Commerce and the Department of Transportation. American Auto Transport is the leading auto transport company in USA for all The User's vehicle transportation, shipping and hauling needs.
To read more: https://american-auto-transport.com/faq.html
American Auto Transport Pros and Cons

Pros: Melissa

Cons: Roger, Poor customer service

Summary

Headquartered in Downers Grove in DuPage County of Illinois, American Auto Transport is an industry leading logistics company. American Auto Transport has a large array of offerings to meet the expectations and needs of any customer willing to transport cars. Being a fully insured transportation provider, the company delivers vehicles all over across the United States as well as locations around the world. Offering door to door delivery, American Auto Transport’s transportation free estimates will include the price based on the distance and car model that needs to be transported.

American Auto Transport reviews and complaints

American Auto Transport is ranked 229 out of 1417 in Transportation and Logistics category

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