American Airlines Complaints and Reviews
IN DCA flight 563. Everyone gets on board, then they announce that the AC is out, they've been working on locating a part for an hour!!! Why even have us board the flight!! Told us it would be 2 hours. We all get off the plane, then they say it'll be 3 hrs. This isn't how you treat your loyal customers!!! But they don't know that. They use the US AIRLINES playbook. No other flight for me tonight I have to wait the 3 hours. No compensation to me...Read more
On an upgraded seat on American Airlines flight #963 from Dallas, Texas to GRU in Sao Paulo, Brazil 12/13/2016 the flight was cancelled for mechanical reasons and scheduled for the next day. Overnight reimbursement for hotel and food costs was promised by the American Airlines rep if I submitted it on their website. Other passengers were given vouchers on the spot, but not me. After submission with all required paperwork I have now been refused...Read more
Our luggage was missing from London Heathrow to DFW. We live in Austin and AA lines has promised to deliver to Austin. After 10 calls still no one knows where or what the status is. Asked for a supervisor no one called after 24 hours. Still no one knows where it is and every time you call it is a different answer. Tired of this. This AM they said it is in Austin someone said it is in dallas. One rep wants to send it back to Dallas.Our luggage...Read more
Short Review for January 18, 2017, Other
by TravelElvis #993224
AA refused to check my bags to my final destination. International flight and 4 AA flight. Then a one hour flight on a different airline since AA does not fly there. New policy!
American Airlines Customer Care Review
by anonymous #974533
Flight from CLT to Gnv american decides to change planes to the smallest o t they own. About 15 people get bumped. So sorry its not our fault the airline wants to use smaller aircraft. But we will put you in standby for the next flight in o more hours. Hello but it only takes 6.5 hours to drive it. WOW dumb ***..will never use American again
Short Review for October 24, 2016, pc_pricing
by anonymous #942522
Horrible system. Price gouging and no consideration for disabled unless amputee or fused leg !
American Airlines Flight Review
by anonymous #938480
Three and half hours late boarding, sit on plane for an hour before ***, pilots provide zero communication, no gate when we arrive, no staff to operate jet bridge when we finally get to gate. No gate agent to rebook filthy plane, no apology. No will never fly this airline again. Pilots maybe Uber will take you when this dog goes bust.
American Airlines experience 1/1/17. This is my third flight with American Airlines with my dog in the last five months, all of which have been horrible experiences and this will be the last time me or my family fly with American Airlines, they have proven to be extremely uncaring towards not only myself but my dog and are not a dog friendly airline by any means. After arriving two hours early for my 0925 flight to Chicago O’Hare from SFO with...Read more
We family of 3 bought tickets to fly Los Angeles to Toronto for a funeral- American Airlines. American Airlines had a connecting flight for us with Westjet which was canceled. Since the flight was cancelled for Boston to Toronto and we had to attend my brother-in-law's funeral, so had to buy airline tickets for 3 of us and flew air Canada. Each ticket cost us $265 ($265 x 3 plus we had to pay $25 for luggage) The representative at the airport...Read more
Worst experience and rude flight attendant. I booked to flight with my emotional support dog and everything was great when I called to reserve my seating. Today when I was in my seat the lady at my right told me to move and change from my seat since she doesn't like dogs, and when the flight attendant came she told me to move from my place since the lady didn't like dogs and also she don't like dogs. She was rude and put me and my pug in the...Read more
American Airlines screws military members. Their kiosks, which rarely work (they don't read cards well and the touch screens for some reason have a temperamental cursor), require military members to "wait for assistance". Well, when no one is around to assist you, what's the point of even having a kiosk? A real time waster for military. Plus, American has refused to load my bags onto the belt and asked me to carry it to a TSA scanner. And their...Read more
We are a group of six people. We flew to London. The tickets were booked a few month prior the flight. The kosher meals were confirmed. We get on the aircraft. They tell us "no kosher meals for you guys." On the way home we had a incident in Heathrow airport. We came almost two hours before our flight. The airline made sure that we miss our flight. We ask if we could go ahead of the line as they pushed in many people before us or we should miss...Read more
I was misdirected by check in agent from Terminal 2 at SFO (American's terminal) to International Terminal, but it should have been Terminal 1. I have difficulty walking so just missed the flight. Then when I got a boarding pass for the next flight, it didn't transfer my priority boarding paid for so had to board the next flight in the last group, plus had to plead for an aisle seat I had also paid for. Then my bag went to a different terminal...Read more
American Airlines is horrible! My coworker and I arrived an hour before to the St. Louis Airport 12/04/16 to catch flight 322 and they did not let us check in our bags. We had to leave our suitcases behind with our clothes and personal items. The staff at the counter was very insensitive and rude. I asked them for help, seeing if they could fly them on the next flight, mail them to me at my expense, get me on the next flight and all I received...Read more