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Three girlfriends and I purchased tickets for a spring break trip to Cancun leaving March 13th to the 19th 2017. I received an email stating that our flight had been cancelled due to weather so we called and they put us on a different flight our original flight was to...
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Anonymous

Anonymous You imply that it was American Airlines fault, yet the only two problems that cancelled or delayed flights was the weather and the FAA required crew rest period. (If the weath...

Anonymous

Anonymous I don't believe any of this.

My wife and I had a flight booked to Cancun from Phoenix on the 17th March. The flight was upgraded to a select seat and paid for. When we arrived at the airport at the baggage check in we were informed that that flight was 'cancelled' and the only way was through San...
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Anonymous

Anonymous "all the 'stand by' passengers"Oh the humanity!! Drama much?Did you get to your vacation? Did you have fun or did you fume over this? This happens all the time, the grown and ...

1.2
I didn't like
  • Cancelled flight
  • Poor customer service
#1022149
Reply to reviews
I had to book last minute travel to PHL to see my dying grandfather. My husband is very ill, and therefore I had to travel by myself with our infant daughter. I paid $15 to upgrade to a preferred seat, and even so my boarding group was listed as GROUP 7. When I arrived...
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Anonymous

Anonymous "Each ticketed customer is allowed 1 stroller. Only small, collapsible and light strollers (up to 20lbs/9kgs) can be checked at the gate. Any stroller that weighs over 20lbs/9...

1.2
#1017996
Reply to reviews

Short Review for February 27, 2017

#1014270
1.0
My flight was at 630am from Baton Rouge to Dallas. Flight was cancelled because "there was not enough flight crew." Flight delayed to 11am. I asked the ticket agent to put me on the earlier flight, he said that the flight was full already. I then watched the ticket agent give 2 non revs tickets to board the plane and not the paying customers who have been delayed and inconvenienced.
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Short Review for January 18, 2017, Other

#993224
1.5
AA refused to check my bags to my final destination. International flight and 4 AA flight. Then a one hour flight on a different airline since AA does not fly there. New policy!
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American Airlines Customer Care Review

#974533
Flight from CLT to Gnv american decides to change planes to the smallest o t they own. About 15 people get bumped. So sorry its not our fault the airline wants to use smaller aircraft. But we will put you in standby for the next flight in o more hours. Hello but it only takes 6.5 hours to drive it. WOW dumb ***..will never use American again
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Short Review for October 24, 2016, Pc_pricing

#942522
Horrible system. Price gouging and no consideration for disabled unless amputee or fused leg !
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I thought I was booked on Feb. 13th. for a flight the next day at 2:33. The site was acting up, finally it showed I was booked. I paid the $195. My cousin dropped me off at the airport on the 14th. I went to the ticket counter to check in. The agent told me I was...
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Anonymous

Anonymous "I thought I was booked"This pretty much says it all. You thought you were booked.

#1015884
Reply to reviews
IN DCA flight 563. Everyone gets on board, then they announce that the AC is out, they've been working on locating a part for an hour!!! Why even have us board the flight!! Told us it would be 2 hours. We all get off the plane, then they say it'll be 3 hrs. This isn't...
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Anonymous

Anonymous How does broken part equate to mis-management? There are millions of parts on an airplane. No company can stock every part at every airport. Part breaks, airline thinks has p...

offconsumerpissed

offconsumerpissed "No compensation to me for their mis-management."You paid for a flight. You got a flight. Please don't waste people's times by acting like some precious sunflower that is abov...

On an upgraded seat on American Airlines flight #963 from Dallas, Texas to GRU in Sao Paulo, Brazil 12/13/2016 the flight was cancelled for mechanical reasons and scheduled for the next day. Overnight reimbursement for hotel and food costs was promised by the American...
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2.5
I liked
  • Comfortable seat
I didn't like
  • Refused refund for overnight expenses for one day delayed flight
#995153
Reply to reviews
Our luggage was missing from London Heathrow to DFW. We live in Austin and AA lines has promised to deliver to Austin. After 10 calls still no one knows where or what the status is. Asked for a supervisor no one called after 24 hours. Still no one knows where it is and...
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American Airlines experience 1/1/17. This is my third flight with American Airlines with my dog in the last five months, all of which have been horrible experiences and this will be the last time me or my family fly with American Airlines, they have proven to be...
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Anonymous

Anonymous good get your dumb dog off the plane

Anonymous

Anonymous You brought the trouble on yourself. So a person was "rude" to you, big deal! So you then demand the name of the person and want to talk with a supervisor. Did you not think...

We family of 3 bought tickets to fly Los Angeles to Toronto for a funeral- American Airlines. American Airlines had a connecting flight for us with Westjet which was canceled. Since the flight was cancelled for Boston to Toronto and we had to attend my brother-in-law's...
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Contact American Airlines

Headquarters Address:
American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Phone:
(800) 433-7300
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Companies similar to American Airlines

Worst experience and rude flight attendant. I booked to flight with my emotional support dog and everything was great when I called to reserve my seating. Today when I was in my seat the lady at my right told me to move and change from my seat since she doesn't like...
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Anonymous

Anonymous I agree one hundred percent things must change. Keep those emotional support dogs off the planes. If you can't fly without "emotional" support, then stay home or drive. Sup...