Victoria S Wub

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Verified Reviewer

Simple mobile/family mobile lost my phone number and cant retrieve it.

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Simple mobile/family mobile cannot retrieve my old phone number. Leaving me no choice but to change it, just, so I have a phone to use. They cannot help me I have spoken to many people in 3 days and still no help. At least give me the money I lost in the 3 days with no phone at all. I have screenshots of all the calls times and chats I had with customer service. Also, I don't appreciate being lied to. I asked to speak to a supervisor they transfer me to another person in the same dept and say they are a supervisor but still can't help me and have to transfer me again.
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Loss:
$15
Pros:
  • Cheap
Cons:
  • No help from customer service

Preferred solution: Let the company propose a solution

User's recommendation: Dont rely on customer service representatives.

Cordell E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Look somewhere else

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I am a Telnor customer in San Felipe Baja California. My internet service has been off since January 28th. The phone side of the service has been off for over 3 years. When we purchased this service we were assured that we were getting a state of the art upgrade. On January 1 I received an email stating that you were going to terminate service to our area and have us go to a Tercel modem. When I returned the modem I have they informed me that option was no longer available and they would send someone to restore service. That has not happened and every time I visit the office there are other people there with the same problem. My phone number that does not work is 686688**** email cordelle@***.com I doubt that anyone will read this cares if my service works or not but I have been searching for avenues to reach someone who has an answer. Cordell Elliston
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Preferred solution: Deliver product or service ordered

Robert B Ftx

TracFone Customer Service

I have spoken with all different levels of TracFone associates and have gotten nowhere. This product is faulty/malfunctioning. I'm paying for services that I am not able to use. Customer service at TracFone is the worse service I have ever seen. If I go any longer without being addressed by this company about this issue I will begin to take further action about faulty advertisement. I paid money for a service and I'm not getting that service. I will send photos and anything else once I receive a response... rcbush1@***.com
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Loss:
$4
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

jackmilleron
map-marker Brooklyn, New York

T-Mobile NO 4G data, No Voice Service

--need help-- T-Mobile NO 4G data, No Voice Service WHEN IS THIS PROBLEM GOING TO BE FIXED?? these locations have no service, past 7 days; bj club, farmindale, n.y. bayway arts center east islip, n.y. smith haven mall lake grove, n.y. fitlife gym e main st, east islip, n.y. li medical diagnostic e main st, east islip, n.y. patchogue family medical care patchogue, n.y. chamber members have contacted, t-mobile, metropcs, and everyone blames users phone, this is baloney T-Mobile service is nonfunctional and dead view outage map, please fix asap https://downdetector.com/status/t-mobile/map/ please do not ask me to supply more information you have location and trouble reported maps send your tech to test and replace the bad breaker Sincerely, jackmilleron@***.com cc New York Attorney General Letitia James cc County Executive Balone cc NY Public Utilities Commission John B. Rhodes, Chairman cc Walmart CEO Doug McMillon
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Loss:
$200
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Loganville, Georgia

Total Clueless

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This is by for the WORST company yet. Each time the parent company America Movil (which by the way is not American) swallows up another company or creates a new one the service gets worst. I have tried for 5 days to transfer a number to them and have given up as they can't get their act together. I wish someone would create a company that would provide a great service and refuse to sell out to this bunch. My frustration level has reach the all time high as you can not get a simple transaction done without some error. To top it off everything they do is on script. If at all possible AVOID this company and their other companies.
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Loss:
$600
Cons:
  • Inability to process my request
Reason of review:
Order processing issue
Chandra Hul
map-marker Mountain View, California

Total Wireless Cell Phone Service Review

My battery dies and i charge all day night
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Reason of review:
Bad quality

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