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America Car Rental

America Car Rental

americacarrental.com.mx
What is your customer experience with America Car Rental?

America Car Rental Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

America Car Rental has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent America Car Rental reviews cite hidden charges, refused third-party reservations, and poor follow-up on complaints.

Positive Feedback

The listing mentions low advertised daily rates, though actual costs and fees negate that saving for most renters.

Negative Feedback / Risk Areas

  • Frequent customer complaints about unexpected insurance charges and billing practices.
  • Reports of not honoring third-party bookings and lack of available cars at pickup.
  • Poor customer service response to complaints and slow or no refunds.

Key Takeaways for Future Customers

  • Check total insurance and extra fees before booking and confirm reservations directly.
  • Expect limited vehicle quality and slow customer service when issues arise.
  • Read America Car Rental reviews and customer service policies carefully before renting.
View full overview ›

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Wayne R Mlb

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Verified Reviewer

Hidden charges - expensive poor quality cars

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AI Highlights
  • - Rented from America Car Rental, Villahermosa, Mexico.
  • - Insurance was $46 per day and not optional.
  • - Car was old with 75,000 km and no reply after 4 weeks.
America Car Rental - Hidden charges - expensive poor quality cars
Contains 1 confidential file for company representatives
Updated by user Apr 07, 2024

Yes I have sent America Car Rental several emails they initially gave me a reference number 00024562 - but have not responded further

Original review Mar 31, 2024

I rented a car from America Car Rental in Villahermosa, Mexico. Car rental was very cheap only $3.50 a day but insurance charge was $46 a day and i had no choice but to pay it. They would not accept my international insurance although it was accepted in the USA.

The car itself was old and battered and had done 75,000 km.

Submitted a complaint via their website and have not received a reply after more than 4wks !!

America car rental should be avoided in my opinion

User's recommendation: Avoid America rental car.

View full review
Anonymous
map-marker Chicago, Illinois

They don’t respect reservations made through third parties

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AI Highlights
  • - Told to call after landing for pickup.
  • - No cars available until 2 days later; upgrade or cancel.
  • - I will not use America Car again.

I received a call from America Car a few hours before pick up time and they instructed me to call them once I landed so that they can send a driver to the airport and pick us up. So we get to the airport grab our luggage and called America Car it turns out no cars available until 2 days later or upgrade and pay extra for a truck, rent from another company or cancel.

This was mentioned 40 minutes later after waiting outside of the airport only because I called back asking what was taking them so long. It was a caos and I will never again use America Car

User's recommendation: If you rent a car on line thru third Party DO NOT add insurance, You pay for insurance again when you pick up the vehicle

View full review

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