Amerco Reviews
Amerco Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers express an overall negative rating and sentiment, citing frequent service failures and high prices with multiple customer reports of delayed or missing refunds.
Positive Feedback
Some reviewers noted speed to return calls and praised a few supervisors for problem-solving and responsiveness.
Negative Feedback / Risk Areas
- Amerco reviews highlight repeated customer complaints about delayed or missing refunds and billing issues.
- Many reviewers report poor training, rude call center interactions, and reduced employee benefits that affect service.
- High price level relative to perceived value increases dissatisfaction.
Key Takeaways for Future Customers
- Expect potential delays on refunds; document cancellations and correspondence.
- Ask detailed questions about pricing and service scope before committing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers express an overall negative rating and sentiment, citing frequent service failures and high prices with multiple customer reports of delayed or missing refunds.
Positive Feedback
Some reviewers noted speed to return calls and praised a few supervisors for problem-solving and responsiveness.
Negative Feedback / Risk Areas
- Amerco reviews highlight repeated customer complaints about delayed or missing refunds and billing issues.
- Many reviewers report poor training, rude call center interactions, and reduced employee benefits that affect service.
- High price level relative to perceived value increases dissatisfaction.
Key Takeaways for Future Customers
- Expect potential delays on refunds; document cancellations and correspondence.
- Ask detailed questions about pricing and service scope before committing.
Liars
- - Refund promised in 15 days; 30 days later still not issued.
- - Described as unethical and uncaring toward customers.
This company is staffed with incompetent employees none of them would know the truth if it walked up and slapped them in the face. They said 15 days for our refund and 30 days later they still refuse to send the refund.
They have no ethics in this company they do not care about their customers.
All they are is lip service they dont care if they rip off their customers or not as long as they get their commissions. It is to *** for their customers
User's recommendation: I DO NOT RECOMMEND THIS COMPANY
They are liars
- - We canceled our policies within the time given.
- - An email said refunds would take 15 days.
- - It has been nearly a month with no refund.
We canceled our policies within the time given and the second week of June they sent a email stating it would be 15 days and now its going on a month and still no refund this company lies to their customers and refuse to honor their word as of today we still have not received the refund
User's recommendation: I would not recommend this company for anyone check their reviews I wishes I would have before doing business with them.
Terrible company to work for
I work at Amerco and they cut my wages in half and also got rid of most of my benefits such as health insurance 401k and life insurance
Preferred solution: Let the company propose a solution
User's recommendation: Do not get a job at Amerco
Miami, Florida
REQUIRED BETTER SERVICE FROM TRAFFIC CALL CENTER
- - Call center is stressful; training is advised.
- - Maritza and Adriana lead an excellent Traffic Team; others lack courtesy.
WHEN WE CALLED TO TRAFFIC CALL CENTER THE EMPLOYMENTS BEEN VERY STRESSFUL AND THEY ARE VERY IMPATIENT WE RECOMMEND TAKE A TRAINING IN CUSTOMER SERVICE.
TRAFFIC TEAM is led by Maritza WHO IS EXCELLENT WELL AS SUPERVISOR ADRIANA. BUT THERE ARE OTHER PEOPLE'S PERMANENT CALL CENTER TO MEET WITH A are unwilling courtesy and kindness.
BETWEEN THE POSITIVE THINGS ARE YOUR SPEED TO RETURN CALLS TO CUSTOMERS AND solving skills. HOWEVER, IN THE DAYS OF ACTIVITY much activity, listening skills and MANNERS greatly diminished. YOU SHOULD ATTEND THIS SITUATION AFFECTING THE GOOD QUALITY OF SERVICE UHAUL.
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