Ambler FirePlace & Patio and FireMagic fail to honor manufactures defects
to install it myself because they claimed the warranty covered only parts and not services. When the parts arrived it was clear that it was a highly complex installation requiring specialized tools. I contacted AF&P and they said that they would intervene. With their vendor and then sent a technician out to repair it. It took him 3 hours and he broke some parts in the process. About 30 days ago, I started receiving emails from AF&P to pay for the service, yet until 1-25-17, they failed to produce a bill. The bill they sent today was for $326.00! Instead of simply replacing a defective and Dangerous firebox they concocted an overly complex fix and in the process charged the consumer $326.00 for the repair of their defective product. I will never purchase another Peterson product, and I find Ambler FirePlace & Patios handling of this service to be deceitful and underhanded.
Willow Grove, Pennsylvania
Ambler Fireplace And Patio Grill Installation
- Warranty service
Reason of review
Damaged or defective
Let the company propose a solution
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