Anonymous
map-marker Missouri City, Texas

Points.... Please

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Point program is nothing just a waist of time worth nothing. The oints do not make any difference in the price. Just a scam ambit should be ashamed
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Reason of review:
Bad quality
Anonymous

Ambit Energy scam

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Ambit energy is a SCAM! When contract ends, they double, almost triple natural gas rates. They are preying on consumers hoping you don't notice for several months. Do not sign up for this!!
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Reason of review:
Pricing issue
Anonymous

Loved the travel rewards

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Don’t understand all the whiners. Went to Gatlinburg TN last year. Had to pay the local motel taxes (always mentioned up front) and I had to put a $50 deposit down in advance which I got back upon returning home. Very nice resort we stayed at for the 3 days/ 2 nights FOR FREE. Ambit has nothing to do with government taxes. Also received a check for $13 recently to satisfy the guaranteed savings over what the local electric company would have charged. And they guaranteed will never pay for 3 days and 2 nights at a resort somewhere. Definitely use the travel awards again as I have 4 different properties with Ambit.
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Claryssa Ufh
map-marker Dallas, Texas

Verification Process

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I applied for service on April 6, 2017, with Ambit energy and was told I had to have a deposit to activate my service. April 7, 2017 I was sent a letter from Ambit Energy confirming they accessed my credit score per Equifax.

By the second week in April, I called Ambit to see when my bill was coming and they advised not until June. June came and no bill however, I did receive a check from Ambit returning my deposit (?) with no cover letter stating why my deposit had been returned. The only email I received from Ambit was a welcome email including confirmation of service. I called Ambit and was advised that I did not complete the verification process which is allegedly done through a series of emails and phone calls from some 'third-party'.

Ambit will not release the name of the third-party to whom which they use to access my credit score. I have a problem with that. Nor will Ambit give me an actual letter (to show to my apartments) that states everything they want me to verbally accept. This has caused major problems with my rent amount.

Do not use these people as they are not transparent and refuse to be accountable for errors made on behalf of Ambit. Ambit uses their 'third-party' verification process as some kind of scape goat by stating what this third-party is supposed to be doing. Do they verify these people are doing this? No, they do not.

Ambit (verbally) claims the third-party could not verify my phone number in April. Strange that in June when I called Ambit, they had no problem accepting they very same deposit back they sent me to start new account. Same verification process with the SAME phone number which they previously stated could not be verified.

Terrible customer service. I do not recommend this company.

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Loss:
$461
Cons:
  • Verification processs with a third-party
Reason of review:
Order processing issue

Preferred solution: Full refund

2 comments
Guest

Today I tried to move 24 meter bills to Ambiant. Took me about three hours on the phone despite my asking to just fax them a list and letter of authorization.

Then- 24 phone calls came in to "verify".

Some idots called GTI. Couldn't do more than one account at the same time, even if under the same name.

After another 3 hours or so, I tried multiple times to get to management at both GTI and Ambient, and was told there was no other way-

So...not doing business with Ambient. Nor should you.

I was trying to give them business, and they could not have made it more difficult.

Guest

You have to have a 650 credit score with ambit and no pass due account with any other electric company if you live in texas you can get pre-paid electricity as long as you have a smart meter

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Anonymous

I have a bad experience

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became Ambit costumer years ago and I was not notified to renew my agreement with them. The price for energy went skyrocketing.

I got very upset and decided to live Ambit and not to pay this bill. Called them saying I should be notified about the price change . I don't know if the company reported me to credit bureau. Now I know someone who is trying to convince me to become their consultant as an extra profit and monthly residual income.

Is the company improved? and can I try to cooperate with them after what happened to me and my unpaid bill because of the drastic price change?

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Cons:
  • Price changed without notice
Reason of review:
Pricing issue
Aspasia Wch

Very Pleased

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Rates are cheaper by at least 5% in Indiana and service has been fine. Apparently the whiners don't know how to read their mail.

Nothing new in America- blame others for your own self-inflicted pain. The one complainer did not even know how to spell the word "customer". Hmmm... I always find it interesting how people like to blame everyone else for their own stupidity.

Ambit actually sends out 2 letters notifying the customer that their low term rate (6 or 12 month) will be expiring before letting it return to the month by month variable rate.

The same rate that they had been paying to their incumbent before getting smart and switching to Ambit. Just can't help dumb I guess.

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Reason of review:
Good customer service
1 comment
Guest

Who comes to a complaints board to complain about complainers except for the person being complained about?

Sounds like you got everything figured out... enjoy your paycheck

Quanita Ufv
map-marker Dallas, Texas

Ambit Energy SUCKS!!

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Ambit Energy SUCKS!! Ambit says they sent us a renewal letter, which we never received.

No follow-up letters and there were no calls to us. Nothing from the company and nothing from the rep who signed us up. And since we didn't sign up for renewal, they jacked up or rates to 300% above ComEd. What a scam!!

It took over a dozen calls to get to someone with any intelligence and in authority. I was willing to pay a fair amount, well above their fraudulent rate.

And when I tried to settle for a more than fair amount they said NO. When I paid them the fair amount they sent us to collect and dinged my wife's credit rating.

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Loss:
$365
Cons:
  • Very untrustworthy company and a scam
Reason of review:
Pricing issue

Preferred solution: Remove the amount from collection and restore my wifes credit rating.

Phoenyx Rma

Dominican republic trip

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has anyone here taken the rewards trip to the Dominican republic ? was it worth it?

tips and tricks to smooth booking? We have frequent flyer miles so we have free airfare. wondering what the name of the hotel is that they usually book there as well. ALso how far in advance can you book the trip?

If anyone could share their experience it would be greatly appreciated! you can also email me kristinamb101@***.com I have almost 200,000 points with ambit energy and we need to book during the summer/spring break because I'm in nursing school.

do they let you book during that time? thanks again everyone!

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Reason of review:
Good quality
1 comment
Guest

Please let me know how it went. I too want to redeem the same one. However, I also want to b take son

Anonymous

Been Saving for three years

I just wanted to say that if you follow the directions you can save too. I have been with Ambit for 3 years and each year when I get me renewal notice I contact the company and tell them I want to stay on the guaranteed savings plan and that's where I remain.

I have saved money each month although I am not pushy and I do not have 15 people under me to earn free energy all the people I do have under me save because I contact them when their year is about to expire and remind them to contact the company to renew their saving plan. It is vey simple I get text messages to my phone and I call the people under me when needed.

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Reason of review:
Fair pricing
Anonymous

AMBIT ENERGY

TOP NOTCH COMPANY DELIVERS EVERYTHING THEY PROMISE I LIVE IN CENTRAL ILLINOIS AND ENJOY THE FREE ENERGY I RECIEVE FROM THEM MONTH AFTER MONTH AND THE 15 FRIENDS I HAVE THAT EARNS ME MY FREE ENERGY LOVES THERE 15 TO 20 % SAVINGS OVER AMEREN ILL AS LONG AS YOU DO YOUR PART WHEN YOU GET YOUR RENEWAL LETTER AND MAKE A 2 MINUTE PHONE CALL TO RENEW YOUR 12 MONTH FIXED RATE YOUR FINE IF YOU DO NOT RESPOND TO THE LETTER YOU ARE SWITCHED TO A VARIABLE RATE THAT THEY HAVE TO PUT YOU IN BY LAW SINCE THEY CAN NOT RENEW YOUR FIXED RATE WITHOUT YOUR CONSENT AS LONG AS YOU DO YOUR PART AND TAKE THE TIME TO MAKE A 2 MINUTE PHONE CALL AND RENEW YOUR PLAN YOU WILL HAVE NO PROBLEM IF YOU PROCRASTINATE OR SIMPLY DO NOT DO YOUR PART IT IS YOUR FAULT YOU ARE PAYING A HIGHER PRICE THAN YOU NEED TO BE

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Reason of review:
Fair pricing
Anonymous

Terrible horrible custumer service

No respect for custumer, you are just a client#!
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Reason of review:
Poor customer service
Princess Aog

Ambit Energy - Review in Utility category

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I received a welcome packet today from this company saying that we signed up with them. I was very confused because neither did me or my husband sign up with them.

THIS IS THE SECOND TIME WITH HAPPENED WITH THIS COMPANY! So immediately picked up the phone and called them. They said our service was set up via the phone. I told them that we never gave our utility information to anyone and never talked to the representive that was listed on the letter.

The read all our information back to me, everything was correct, except for our email address. I never heard of the email before and know for a fact that was not mine or my husbands email. This is exactly what happened the first time we got signed up! All the info was correct except for the email!

I have no idea where they got this information from but this is fraud! I reported it for the second time to the public utility bureau and just waiting to hear back from them.

I am not happy with this company what so ever and do not recommend them to anyone. Terrible company.

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Jilliann Wet
map-marker Dallas, Texas

Taking extra money out of my bank account

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I had called on 1-25-17 to set up a deferred payment plan and an extra $200.00 was taking off my debit card, this is all the money I have to my name and now 24 hours later I still don't have the money back in my account and my bank says there is nothing they can do because the money hasn't been refunded from Ambit. I've never had anything like this happen to me but I'm pissed off for Ambit putting myself and my family thru this b.s. that should have never happen. Not a computer error a human error!!!!! Now I have no money and don't know what to do
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Reason of review:
Problems with payment
Anonymous

Ambit Energy - Electricity Supply Review

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I have had nothing but excellence from Ambit Energy. I have been a customer since September 2014. I get a great rate. I received my FREE 3 DAY 2 NIGHT Getaway. My wife and I have enough travel reward points to go to Bahama. Just for paying our electric bill. I get a reminder via email, text, and by mail in plenty of time to renew my service with them at significant savings. I love doing business with Ambit.
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Anonymous
map-marker Tampa, Florida

Ambit Getaway - FAIL!

So I filled out the paper work and paid a deposit in July for a free 2 night 3 day hotel stay in New Orleans. I picked 3 different dates Nov 11, 18, and 19th.

It is now Oct 4 and I still had not heard anything so I called in and spoke to a CSR she stated they had emailed me letting me know there were no hotels available for my requested dates. I first thought this was bull *** considering I booked this 3 months ago. So you are telling me in 3 months you could not find a hotel for any of the dates I requsted? Yeah, right.

Then she read my email to me and it was WRONG. She then told me I would have to request more dates once again 45 days in advance. I was so livid I asked her so what it is going to take me probably 6 months to book a little vacation? I took off work for this ***, got a baby sitter, etc etc.

She told me that yes it can take up to 2 or 3 different requests for me to actually be put in. I feel like they purposley make it hard to get in so people would give up. Not to mention I should get a free hotel for a few nights at the very minimum considering my bill alone each month is *** near $400.

Ambit is a scam and once my contract is up I am DONE. I will warn everyone about this company.

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Reason of review:
Poor customer service
2 comments
Guest

Because your original electric company gives you free travel all the time for your $400 electric bill, right? LOL what a joke complaint!

Also I noticed that your in Florida. I don't think Ambit even offers service in Florida

Guest

there is no contract when you sign up

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