Ambience Limousine Service South Bend, IN

1.0 star rating 12/2/2016 We hired Ambience for our daughter's wedding in August. We were looking for a traditional sedan-type limousine that would be comfortable enough for the mothers of the bride and groom and elegant enough for the bride. The vehicle that showed up was a Hummer-like prom-style party wagon! The driver did not appear to be in uniform, but worst of all, there was no step stool available for us to help enter the vehicle, Bear in mind that the limo was for a formal wedding and we were all wearing high heels and long evening gowns and it was very difficult to lean forward and in to that monstrosity of a party wagon! Thank God that none of us fell trying to get in or out of that thing! (I must give the driver credit for his courtesy and for carrying an umbrella and holding it up for us once it started to rain. It is rather difficult to be helping someone in and out of a vehicle when there is no step stool and you're also juggling an umbrella. ) We had difficulty reaching the office to inquire as to why we didn't receive the sedan as ordered and as promised. When we finally reached someone in the office to discuss what we thought was just an inconvenient mix-up, given that the driver did not appear to be in uniform and it was not a sedan that arrived. We were informed that no, it was not a mix-up at all, but rather we had received a "complimentary upgrade" to the party wagon! Yes, that's right! Middle-age mothers were treated to a garish upgrade just to challenge the flexibility of their spine, hip and ankle joints! The gal in the office said that she would check with the driver to find out why it looked as though he wasn't in uniform and why there was no step stool available for us to use and that 'someone' would call us back. It's been almost 4 months now, and as you likely guessed, no call back from anyone, despite other attempts to contact them.
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ID
#966053 Review #966053 is a subjective opinion of poster.
Service
Ambiance Limousine And Transportation Limousine Service
Pros
  • Courtesy of the driver
Cons
  • Spin-doctoring around customer complaint
  • Lack of ordinary equipment
  • Failure to adequately respond to customer feedback
Reason of review
Poor customer service

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